Suche senden
Hochladen
Prosodie-Capgemini / Ready2series infographics on how will customer service change 20140402
•
0 gefällt mir
•
599 views
Charles GEORGES
Folgen
Infographics on : "How will customer service change between now and tomorrow?"
Weniger lesen
Mehr lesen
Business
Bildung
Melden
Teilen
Melden
Teilen
1 von 1
Jetzt herunterladen
Downloaden Sie, um offline zu lesen
Empfohlen
Channel preference & the road to multichannel maturity
Channel preference & the road to multichannel maturity
QuintilesIMS
Accenture interactive: Cutting across the CMO - CIO divide - infographic
Accenture interactive: Cutting across the CMO - CIO divide - infographic
ruttens.com
CMOs: Time for digital transformation or risk being left on the sidelines
CMOs: Time for digital transformation or risk being left on the sidelines
ruttens.com
Infographic: Speech Analytics
Infographic: Speech Analytics
1to1 Media
Customer Experience Optimization (CXO) – Building towards the omni-channel or...
Customer Experience Optimization (CXO) – Building towards the omni-channel or...
Contact Centre Management Group
Hong Kong Mobile Marketing Survey 2009 by HKAIM
Hong Kong Mobile Marketing Survey 2009 by HKAIM
HKAIM
The Essential European Revolution
The Essential European Revolution
QuintilesIMS
Pharma Marketing - Digital Marketing Survey 2013
Pharma Marketing - Digital Marketing Survey 2013
Promozoo Limited
Empfohlen
Channel preference & the road to multichannel maturity
Channel preference & the road to multichannel maturity
QuintilesIMS
Accenture interactive: Cutting across the CMO - CIO divide - infographic
Accenture interactive: Cutting across the CMO - CIO divide - infographic
ruttens.com
CMOs: Time for digital transformation or risk being left on the sidelines
CMOs: Time for digital transformation or risk being left on the sidelines
ruttens.com
Infographic: Speech Analytics
Infographic: Speech Analytics
1to1 Media
Customer Experience Optimization (CXO) – Building towards the omni-channel or...
Customer Experience Optimization (CXO) – Building towards the omni-channel or...
Contact Centre Management Group
Hong Kong Mobile Marketing Survey 2009 by HKAIM
Hong Kong Mobile Marketing Survey 2009 by HKAIM
HKAIM
The Essential European Revolution
The Essential European Revolution
QuintilesIMS
Pharma Marketing - Digital Marketing Survey 2013
Pharma Marketing - Digital Marketing Survey 2013
Promozoo Limited
Across Health Multichannel Barometer 2014
Across Health Multichannel Barometer 2014
Across Health
Econsultancy State of Marketing Attribution in Asia Pacific
Econsultancy State of Marketing Attribution in Asia Pacific
Christian Bartens
Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...
Stephen King
Top5TrendsinEmergingMarketsBrochure
Top5TrendsinEmergingMarketsBrochure
saurabhjain723
Infographic: Harnessing the Power of Customer Service
Infographic: Harnessing the Power of Customer Service
1to1 Media
So near yet so far - why utilities need to re-energize their digital customer...
So near yet so far - why utilities need to re-energize their digital customer...
Rick Bouter
Infographic: Omnichannel Takes the Lead
Infographic: Omnichannel Takes the Lead
1to1 Media
Key Digital Trends Pharma Marketers Need to Know - ePharma 2016
Key Digital Trends Pharma Marketers Need to Know - ePharma 2016
Tom Hespos
Сергій Караванець "Презентація стартапу Bonuswall"
Сергій Караванець "Презентація стартапу Bonuswall"
Lviv Startup Club
Critical Channels of Engagement: What Consumers Want
Critical Channels of Engagement: What Consumers Want
Precisely
Marketing_Services_TLP
Marketing_Services_TLP
Marta Rebelo
2014 China New Media Content Marketing and ROI Measurement - News Release: Cy...
2014 China New Media Content Marketing and ROI Measurement - News Release: Cy...
Advangent
Infographic: Competing on Social
Infographic: Competing on Social
1to1 Media
Transforming the utilities industry through bpo by teleperformance
Transforming the utilities industry through bpo by teleperformance
Teleperformance
ใบงานที่ 11
ใบงานที่ 11
wineper
Tqimaj
Tqimaj
jonathanmoisescostales41
7 สามัญ ชีววิทยา
7 สามัญ ชีววิทยา
wineper
Blog
Blog
wineper
วิชาเคมี
วิชาเคมี
wineper
Doc1
Doc1
wineper
7 สามัญ ฟิสิกส์ เฉลย
7 สามัญ ฟิสิกส์ เฉลย
wineper
Tqimaj
Tqimaj
jonathanmoisescostales41
Weitere ähnliche Inhalte
Was ist angesagt?
Across Health Multichannel Barometer 2014
Across Health Multichannel Barometer 2014
Across Health
Econsultancy State of Marketing Attribution in Asia Pacific
Econsultancy State of Marketing Attribution in Asia Pacific
Christian Bartens
Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...
Stephen King
Top5TrendsinEmergingMarketsBrochure
Top5TrendsinEmergingMarketsBrochure
saurabhjain723
Infographic: Harnessing the Power of Customer Service
Infographic: Harnessing the Power of Customer Service
1to1 Media
So near yet so far - why utilities need to re-energize their digital customer...
So near yet so far - why utilities need to re-energize their digital customer...
Rick Bouter
Infographic: Omnichannel Takes the Lead
Infographic: Omnichannel Takes the Lead
1to1 Media
Key Digital Trends Pharma Marketers Need to Know - ePharma 2016
Key Digital Trends Pharma Marketers Need to Know - ePharma 2016
Tom Hespos
Сергій Караванець "Презентація стартапу Bonuswall"
Сергій Караванець "Презентація стартапу Bonuswall"
Lviv Startup Club
Critical Channels of Engagement: What Consumers Want
Critical Channels of Engagement: What Consumers Want
Precisely
Marketing_Services_TLP
Marketing_Services_TLP
Marta Rebelo
2014 China New Media Content Marketing and ROI Measurement - News Release: Cy...
2014 China New Media Content Marketing and ROI Measurement - News Release: Cy...
Advangent
Infographic: Competing on Social
Infographic: Competing on Social
1to1 Media
Transforming the utilities industry through bpo by teleperformance
Transforming the utilities industry through bpo by teleperformance
Teleperformance
Was ist angesagt?
(14)
Across Health Multichannel Barometer 2014
Across Health Multichannel Barometer 2014
Econsultancy State of Marketing Attribution in Asia Pacific
Econsultancy State of Marketing Attribution in Asia Pacific
Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...
Top5TrendsinEmergingMarketsBrochure
Top5TrendsinEmergingMarketsBrochure
Infographic: Harnessing the Power of Customer Service
Infographic: Harnessing the Power of Customer Service
So near yet so far - why utilities need to re-energize their digital customer...
So near yet so far - why utilities need to re-energize their digital customer...
Infographic: Omnichannel Takes the Lead
Infographic: Omnichannel Takes the Lead
Key Digital Trends Pharma Marketers Need to Know - ePharma 2016
Key Digital Trends Pharma Marketers Need to Know - ePharma 2016
Сергій Караванець "Презентація стартапу Bonuswall"
Сергій Караванець "Презентація стартапу Bonuswall"
Critical Channels of Engagement: What Consumers Want
Critical Channels of Engagement: What Consumers Want
Marketing_Services_TLP
Marketing_Services_TLP
2014 China New Media Content Marketing and ROI Measurement - News Release: Cy...
2014 China New Media Content Marketing and ROI Measurement - News Release: Cy...
Infographic: Competing on Social
Infographic: Competing on Social
Transforming the utilities industry through bpo by teleperformance
Transforming the utilities industry through bpo by teleperformance
Andere mochten auch
ใบงานที่ 11
ใบงานที่ 11
wineper
Tqimaj
Tqimaj
jonathanmoisescostales41
7 สามัญ ชีววิทยา
7 สามัญ ชีววิทยา
wineper
Blog
Blog
wineper
วิชาเคมี
วิชาเคมี
wineper
Doc1
Doc1
wineper
7 สามัญ ฟิสิกส์ เฉลย
7 สามัญ ฟิสิกส์ เฉลย
wineper
Tqimaj
Tqimaj
jonathanmoisescostales41
7 สามัญ ภาษาไทย
7 สามัญ ภาษาไทย
wineper
ใบงานที่ 12
ใบงานที่ 12
wineper
7 สามัญ สังคม
7 สามัญ สังคม
wineper
UXPA Ar: Resultado de encuesta de profesionales 2016
UXPA Ar: Resultado de encuesta de profesionales 2016
Hernán Príncipe
Hrd
Hrd
M Wahla
1 implementation
1 implementation
M Wahla
Walk Before You Run: Prerequisites to Linked Data
Walk Before You Run: Prerequisites to Linked Data
Kenning Arlitsch
Third law of td from wikipedia
Third law of td from wikipedia
eswarbalachandar
2 process of od
2 process of od
M Wahla
Andere mochten auch
(17)
ใบงานที่ 11
ใบงานที่ 11
Tqimaj
Tqimaj
7 สามัญ ชีววิทยา
7 สามัญ ชีววิทยา
Blog
Blog
วิชาเคมี
วิชาเคมี
Doc1
Doc1
7 สามัญ ฟิสิกส์ เฉลย
7 สามัญ ฟิสิกส์ เฉลย
Tqimaj
Tqimaj
7 สามัญ ภาษาไทย
7 สามัญ ภาษาไทย
ใบงานที่ 12
ใบงานที่ 12
7 สามัญ สังคม
7 สามัญ สังคม
UXPA Ar: Resultado de encuesta de profesionales 2016
UXPA Ar: Resultado de encuesta de profesionales 2016
Hrd
Hrd
1 implementation
1 implementation
Walk Before You Run: Prerequisites to Linked Data
Walk Before You Run: Prerequisites to Linked Data
Third law of td from wikipedia
Third law of td from wikipedia
2 process of od
2 process of od
Ähnlich wie Prosodie-Capgemini / Ready2series infographics on how will customer service change 20140402
How to keep customers engaged to turn them into fans
How to keep customers engaged to turn them into fans
Polcode
2016-Digital-Consumer-View-Asia-Report-Experian.PDF
2016-Digital-Consumer-View-Asia-Report-Experian.PDF
Roy Chan
Enterprise Digital Transformation Survey report 2015
Enterprise Digital Transformation Survey report 2015
Copperberg
Transform DMI 2014 launch event speaker presentations
Transform DMI 2014 launch event speaker presentations
TransformUK
Contact Centres: Global and Regional Trends – Sept 2009
Contact Centres: Global and Regional Trends – Sept 2009
C3Africa
Digital Customer Care in the Knowledge Age
Digital Customer Care in the Knowledge Age
Sprint Reply GmbH
World Quality Report 2012-13
World Quality Report 2012-13
Cristiano Caetano
programmatic Buying in Mobile Advertising
programmatic Buying in Mobile Advertising
Sumit Roy
[En] Accenture 2013-2014 survey on CMOs and digital transformation - Adobe So...
[En] Accenture 2013-2014 survey on CMOs and digital transformation - Adobe So...
Yann Gourvennec
Digital Gap Report 2021
Digital Gap Report 2021
AlexandraBuhakova
Infographic the 2014 state of digital transformation altimeter group
Infographic the 2014 state of digital transformation altimeter group
Say Digital Media
Internet of things report 2014 by copperberg research
Internet of things report 2014 by copperberg research
Thomas Igou
Digital onboarding
Digital onboarding
Brendan Abbott
The WNS-Outsourcing Center Survey - FAO Outsourcing Drivers
The WNS-Outsourcing Center Survey - FAO Outsourcing Drivers
WNS Global Services
[Report] Indian Marketers are Ready to Adopt and Integrate Digital Marketing ...
[Report] Indian Marketers are Ready to Adopt and Integrate Digital Marketing ...
Social Samosa
Finance Transformation | Finance and Accounting Outsourcing | Accounting BPO ...
Finance Transformation | Finance and Accounting Outsourcing | Accounting BPO ...
RNayak3
Digital thinking to transform face-to-face insurance in Asia by Hugh Terry
Digital thinking to transform face-to-face insurance in Asia by Hugh Terry
The Digital Insurer
A Customer Centricity Paradox; Whitepaper by Acxiom
A Customer Centricity Paradox; Whitepaper by Acxiom
Vivastream
Develocraft discovery presentation
Develocraft discovery presentation
Develocraft
Technology for Marketers: Are you Engaging Effectively?
Technology for Marketers: Are you Engaging Effectively?
Ruder Finn UK Ltd
Ähnlich wie Prosodie-Capgemini / Ready2series infographics on how will customer service change 20140402
(20)
How to keep customers engaged to turn them into fans
How to keep customers engaged to turn them into fans
2016-Digital-Consumer-View-Asia-Report-Experian.PDF
2016-Digital-Consumer-View-Asia-Report-Experian.PDF
Enterprise Digital Transformation Survey report 2015
Enterprise Digital Transformation Survey report 2015
Transform DMI 2014 launch event speaker presentations
Transform DMI 2014 launch event speaker presentations
Contact Centres: Global and Regional Trends – Sept 2009
Contact Centres: Global and Regional Trends – Sept 2009
Digital Customer Care in the Knowledge Age
Digital Customer Care in the Knowledge Age
World Quality Report 2012-13
World Quality Report 2012-13
programmatic Buying in Mobile Advertising
programmatic Buying in Mobile Advertising
[En] Accenture 2013-2014 survey on CMOs and digital transformation - Adobe So...
[En] Accenture 2013-2014 survey on CMOs and digital transformation - Adobe So...
Digital Gap Report 2021
Digital Gap Report 2021
Infographic the 2014 state of digital transformation altimeter group
Infographic the 2014 state of digital transformation altimeter group
Internet of things report 2014 by copperberg research
Internet of things report 2014 by copperberg research
Digital onboarding
Digital onboarding
The WNS-Outsourcing Center Survey - FAO Outsourcing Drivers
The WNS-Outsourcing Center Survey - FAO Outsourcing Drivers
[Report] Indian Marketers are Ready to Adopt and Integrate Digital Marketing ...
[Report] Indian Marketers are Ready to Adopt and Integrate Digital Marketing ...
Finance Transformation | Finance and Accounting Outsourcing | Accounting BPO ...
Finance Transformation | Finance and Accounting Outsourcing | Accounting BPO ...
Digital thinking to transform face-to-face insurance in Asia by Hugh Terry
Digital thinking to transform face-to-face insurance in Asia by Hugh Terry
A Customer Centricity Paradox; Whitepaper by Acxiom
A Customer Centricity Paradox; Whitepaper by Acxiom
Develocraft discovery presentation
Develocraft discovery presentation
Technology for Marketers: Are you Engaging Effectively?
Technology for Marketers: Are you Engaging Effectively?
Kürzlich hochgeladen
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
Hector Del Castillo, CPM, CPMM
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
pr788182
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
pr788182
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
ssuserf63bd7
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Admir Softic
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
Nauman Safdar
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
pujan9679
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
meghakumariji156
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
kajalroy875762
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
kapoorjyoti4444
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
gargpaaro
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
NadhimTaha
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
pujan9679
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
pr788182
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
CannaBusinessPlans
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Falcon Invoice Discounting
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
jaehdlyzca
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
panmisemningshen123
Kürzlich hochgeladen
(20)
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
Prosodie-Capgemini / Ready2series infographics on how will customer service change 20140402
1.
How will customer service
change between now and tomorrow? Of all communication channels on offer by organizations, voice remains the most commonly offered: For more information visit: www.capgemini.com/odigo Notes on the survey: 134 organizations were surveyed in October 2013 as part of the Prosodie Rencontres. Breakdown by sector: Banking 28%, manufacturing and services 23%, consumer products & retail 17%, insurance 14%, public sector 10%, telco & media 4%, others 4%. Breakdown by role type: Head of customer service 46%, head of marketing 13%, head of sales 10%, CIO 9%, other 22%. The information contained in this document is proprietary. ©2014 Capgemini. All rights reserved. Today Tomorrow MAIN drivers for CHANGE MAIN hurdles to IMPROVING customer service complexity of technology skills shortages limited budgets difficulty defining a strategy 38% 45% 52% 53% What are they changing? 57% of those surveyed cited implementation costs and timescales MOBILE is the new gateway to customer service email 77% 70% converging between existing channels 65% greater personalization 56% adding new channels 43% increasing self-service New channels that organizations are adopting in the next 12 months telephony 92% social media 37% web chat 23% 78% said customer experience was their main development area web call back 29% visual IVR33% email social media 37% 41% webchat 44%
Jetzt herunterladen