Teleperformance

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Seasoned Executive in Customer Experience Management and Contact Center Operations. MBA Degree with Emphasis in Management. For the past 12+ years, I’ve worked with over 150 organizations and government entities around the globe developing and executing strategies to measure and improve process quality, contact center efficiencies, customer engagement (voice, chat, email, social media, text message, messaging), customer retention, accounting practices, share of wallet and word of mouth marketing. These initiatives are aimed at increasing investment ROI by reducing operational costs while improving customer satisfaction scores and customer retention levels.

social media strategy social media marketing social media customer experience outsourcing customer service customer satisfaction information security security fraud digital strategy travel and tourism travel support white label sales outsource

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Teleperformance

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Teleperformance case study superior sales achievement for a global hospitality company 2016

Auto recall challenges in the new digital world by teleperformance

Transforming the utilities industry through bpo by teleperformance

The Data Driven Approach To Making The Most Of Social Media

Free Engagement On Social Media