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China Outbound Tourism Research Institute




The worldwide leading independent research institute for
analysis, consulting and quality assessment relating to the
            Chinese Outbound Tourism Market



                        www.china-outbound.com
                        www.chinatraveltrends.com
About us

                         COTRI was established in 2004 by its director Prof. Dr. Wolfgang Georg
                         Arlt, a sinologist and tourism researcher with years of business and
                         academic experience in Chinese tourism




     Head office in Heide (Germany)


     Branch in Beijing


     Representatives in Mexico and Spain



                                            www.china-oubound.com
                                           www.chinatraveltrends.com
Our Partners
COTRI is a member of the Pacific Asia Travel Association (PATA) and the European Tour Operators
Association (ETOA) and currently is in partnership with companies and organisations such as…


                       Dragon Trail Social Media & E-Marketing for the Chinese Travel Market

                       Chinese Outbound Travel and Tourism Market (COTTM)

                       Belle Tourism International Consulting

                       Amstar Mexico, Destination Management Company

                       Chinese Friendly International



                                        www.china-oubound.com
                                       www.chinatraveltrends.com
Our Services: Training
 COTRI offers a wide range of services and products, we offer them according to your level of
 engagement with the market

 Are You Ready? For International Chinese International Travellers
 Training Program
 An innovative and sustainable solution to disseminate knowledge about Chinese customers
 in your organisation or company


                                                                                       Win Chinese
                                                                                       Travelers
                                                                        Improve your
                                                                        product
                                                       Raise your
                                                       understanding




                                             www.china-oubound.com
                                            www.chinatraveltrends.com
Our Services: Training
 Train-the-Trainer Program
 Through our tailor-made workshops COTRI is looking for partner organisations to conduct the AYR Training
 Programs and guiding customers in the COQ Label process.




                                                                                      Get the rights to
                                                                   Be our partner and conduct AYR
                                                                   become COQ Expert trainings in your
                                                                                      country and
                                                  Get the training                    implement COQ
                                                                                      Label




                                            www.china-oubound.com
                                           www.chinatraveltrends.com
Our Services: Consulting
 China Tourism Check (CTC)
  A service from the WinChineseTourists Consortium between COTRI and Dragon Trail , which can offer you a
 full, simple and reliable 360° analysis of where you are in the Chinese Outbound market and what possibilities
 are available for you
                                               • Your Product: Analysis of what you are selling or you
                                               want to sell to the Chinese Market
                    Product
                                               • Online Media: Analysis of your compay website or social
                                               media activities in Chinese or English

        Offline                 Online         • Offline Media: Analysis of your printing material, fair
        Media                   Media
                                               stands, press releases in Chinese or English
                   What the
                    market                     • What they say: Analysis of Chinese Social media content
                  says about                   of discussions about your product or similar ones
                     you



                                             www.china-oubound.com
                                            www.chinatraveltrends.com
Our Services: Consulting
 COTRI Consulting Portfolio
 COTRI makes available 35 years of experience with China and Chinese tourism for analysis and planning of
 products, marketing planning, market entry strategies, human resource development and related fields


 Chinese Outbound Tourism Market Coaching (Semi-annual or annual)
 In order to give answers and find solutions for real experiences and questions while welcoming Chinese
 outbound travelers, COTRI offers coaching for the development of the Chinese tourism source market with a
 one-day coaching sessions every six or twelve months.

 Chinese Outbound Tourism Statistics Research
 COTRI can provide you with more specific data about Chinese
 Outbound Tourism Statistics and consumption in the main
 destinations all over the world




                                            www.china-oubound.com
                                           www.chinatraveltrends.com
Chinese Tourists Welcoming (CTW) Award
Since 2004 , COTRI organises the CTW Award during COTTM Fair in Beijing , recognised inside
and outside China as the most important quality sign for the international Chinese outbound
market, with wide coverage in print and electronic media.


                                                Applicants provide information about their products,
                                                 services or projects related to the Chinese Market



                                                  An international jury led by COTRI will declare the
                                                              winner for each category


                                                  Winners are entitled to membership in the CTW
                                                Award Winners Club, and can use CTW Award’s Logo
                                                        for their own marketing purposes


                                      www.china-oubound.com
                                     www.chinatraveltrends.com
COQ Label
 The China Outbound Tourism Quality Label (COQ Label) is established by COTRI to identify
 companies, organisations and destinations who offer such specific quality for Chinese visitors

      All kind of tourist companies/institutions with the target group “Chinese Tourists”

                         Apply for being certified as COQ Host (5 ways)
                                              Are You Ready?          Training Program
        Self Study On-                                                                   Grant by COTRI
                         COTRI training         For Chinese            by COQ Expert
         line training                                                                   to experienced
                          programme            International            authorised by
         programme                                                                        practitioners
                                                 Travellers                 COTRI

              The COQ Host enables the company/organisation as a COQ Candidate

           Apply for COQ Label and Gain Success in China Outbound Tourism Market


                                           www.china-oubound.com
                                          www.chinatraveltrends.com
Our Publications
 COTRI boasts a wide portfolio of publications, including…

 •   Green Book of China’s Tourism 2011 China’s Tourism Development
     Analysis and Forecast – English edition

 •   Annual Report China Outbound Tourism Development (Versions
     2009/2010 and 2011) – English Edition

 •   Are You Ready? For Chinese International Travellers. A Practical
     guide for Delivering Superior Service (Professional Module)

 •   COTRI Yearbook 2010 - China’s Outbound Tourism Development




                                        www.china-oubound.com
                                       www.chinatraveltrends.com
Our Clients: Market Research
 COTRI has a wide experience helping all kind of companies and organisations in market research
 and product adaptation such as…




                          Mexico City     Brazil       Jamaica                      Ministry of    Ministry of     Flamenco
  Wuppertal                                                                        Economics of   Economics of
              Interhome    Tourism      Ministry of   Ministry of     Tarsus Co.    Schleswig -   Mecklenburg-     Museum in
  Marketing
                           Admin.        Tourism       Tourism                       Holstein     Vorpommern         Sevilla




                                                                                                                 ... and more
                                                       www.china-oubound.com
                                                      www.chinatraveltrends.com
Our Clients: Training Seminars
 COTRI has conducted successful seminars for companies and organisations aiming to train its
 staff for attracting and welcoming Chinese tourists…




                                               Yearly         Seminar in                                     Train the
                                                                               Workshop for    Train the
                                            Educational        Bussiness                                      Trainer
                                                                                    the         trainer
                                            Programme          Breakfast      Transromanica
                                                                                                            workshop in
                                                                                              workshop in
                                             at COTTM         with Global         Project                     Cancun
                                                                                                Sevilla
                                           Fair in Beijing   Blue Retailers                                  (Mexico)




                                        www.china-oubound.com
                                       www.chinatraveltrends.com
Contact us...
   COTRI China Outbound Tourism Research Institute
                 Fritz-Thiedemann Ring 20
                  25746 Heide, Germany
                  www.china-outbound.com

                  info@china-outbound.com

                  + 49 (0) 481 - 85 55 523
                  + 49 (0) 481 - 85 55 524

                          Find us in




                       www.china-oubound.com
                      www.chinatraveltrends.com

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Presentation about COTRI's activities

  • 1. China Outbound Tourism Research Institute The worldwide leading independent research institute for analysis, consulting and quality assessment relating to the Chinese Outbound Tourism Market www.china-outbound.com www.chinatraveltrends.com
  • 2. About us COTRI was established in 2004 by its director Prof. Dr. Wolfgang Georg Arlt, a sinologist and tourism researcher with years of business and academic experience in Chinese tourism Head office in Heide (Germany) Branch in Beijing Representatives in Mexico and Spain www.china-oubound.com www.chinatraveltrends.com
  • 3. Our Partners COTRI is a member of the Pacific Asia Travel Association (PATA) and the European Tour Operators Association (ETOA) and currently is in partnership with companies and organisations such as… Dragon Trail Social Media & E-Marketing for the Chinese Travel Market Chinese Outbound Travel and Tourism Market (COTTM) Belle Tourism International Consulting Amstar Mexico, Destination Management Company Chinese Friendly International www.china-oubound.com www.chinatraveltrends.com
  • 4. Our Services: Training COTRI offers a wide range of services and products, we offer them according to your level of engagement with the market Are You Ready? For International Chinese International Travellers Training Program An innovative and sustainable solution to disseminate knowledge about Chinese customers in your organisation or company Win Chinese Travelers Improve your product Raise your understanding www.china-oubound.com www.chinatraveltrends.com
  • 5. Our Services: Training Train-the-Trainer Program Through our tailor-made workshops COTRI is looking for partner organisations to conduct the AYR Training Programs and guiding customers in the COQ Label process. Get the rights to Be our partner and conduct AYR become COQ Expert trainings in your country and Get the training implement COQ Label www.china-oubound.com www.chinatraveltrends.com
  • 6. Our Services: Consulting China Tourism Check (CTC) A service from the WinChineseTourists Consortium between COTRI and Dragon Trail , which can offer you a full, simple and reliable 360° analysis of where you are in the Chinese Outbound market and what possibilities are available for you • Your Product: Analysis of what you are selling or you want to sell to the Chinese Market Product • Online Media: Analysis of your compay website or social media activities in Chinese or English Offline Online • Offline Media: Analysis of your printing material, fair Media Media stands, press releases in Chinese or English What the market • What they say: Analysis of Chinese Social media content says about of discussions about your product or similar ones you www.china-oubound.com www.chinatraveltrends.com
  • 7. Our Services: Consulting COTRI Consulting Portfolio COTRI makes available 35 years of experience with China and Chinese tourism for analysis and planning of products, marketing planning, market entry strategies, human resource development and related fields Chinese Outbound Tourism Market Coaching (Semi-annual or annual) In order to give answers and find solutions for real experiences and questions while welcoming Chinese outbound travelers, COTRI offers coaching for the development of the Chinese tourism source market with a one-day coaching sessions every six or twelve months. Chinese Outbound Tourism Statistics Research COTRI can provide you with more specific data about Chinese Outbound Tourism Statistics and consumption in the main destinations all over the world www.china-oubound.com www.chinatraveltrends.com
  • 8. Chinese Tourists Welcoming (CTW) Award Since 2004 , COTRI organises the CTW Award during COTTM Fair in Beijing , recognised inside and outside China as the most important quality sign for the international Chinese outbound market, with wide coverage in print and electronic media. Applicants provide information about their products, services or projects related to the Chinese Market An international jury led by COTRI will declare the winner for each category Winners are entitled to membership in the CTW Award Winners Club, and can use CTW Award’s Logo for their own marketing purposes www.china-oubound.com www.chinatraveltrends.com
  • 9. COQ Label The China Outbound Tourism Quality Label (COQ Label) is established by COTRI to identify companies, organisations and destinations who offer such specific quality for Chinese visitors All kind of tourist companies/institutions with the target group “Chinese Tourists” Apply for being certified as COQ Host (5 ways) Are You Ready? Training Program Self Study On- Grant by COTRI COTRI training For Chinese by COQ Expert line training to experienced programme International authorised by programme practitioners Travellers COTRI The COQ Host enables the company/organisation as a COQ Candidate Apply for COQ Label and Gain Success in China Outbound Tourism Market www.china-oubound.com www.chinatraveltrends.com
  • 10. Our Publications COTRI boasts a wide portfolio of publications, including… • Green Book of China’s Tourism 2011 China’s Tourism Development Analysis and Forecast – English edition • Annual Report China Outbound Tourism Development (Versions 2009/2010 and 2011) – English Edition • Are You Ready? For Chinese International Travellers. A Practical guide for Delivering Superior Service (Professional Module) • COTRI Yearbook 2010 - China’s Outbound Tourism Development www.china-oubound.com www.chinatraveltrends.com
  • 11. Our Clients: Market Research COTRI has a wide experience helping all kind of companies and organisations in market research and product adaptation such as… Mexico City Brazil Jamaica Ministry of Ministry of Flamenco Wuppertal Economics of Economics of Interhome Tourism Ministry of Ministry of Tarsus Co. Schleswig - Mecklenburg- Museum in Marketing Admin. Tourism Tourism Holstein Vorpommern Sevilla ... and more www.china-oubound.com www.chinatraveltrends.com
  • 12. Our Clients: Training Seminars COTRI has conducted successful seminars for companies and organisations aiming to train its staff for attracting and welcoming Chinese tourists… Yearly Seminar in Train the Workshop for Train the Educational Bussiness Trainer the trainer Programme Breakfast Transromanica workshop in workshop in at COTTM with Global Project Cancun Sevilla Fair in Beijing Blue Retailers (Mexico) www.china-oubound.com www.chinatraveltrends.com
  • 13. Contact us... COTRI China Outbound Tourism Research Institute Fritz-Thiedemann Ring 20 25746 Heide, Germany www.china-outbound.com info@china-outbound.com + 49 (0) 481 - 85 55 523 + 49 (0) 481 - 85 55 524 Find us in www.china-oubound.com www.chinatraveltrends.com