A Billion Euros Investment for the Digital Future Petri Imberg CIO, Nordea

1. A billion euros investment for the digital future
Petri Imberg, CIO, Banking Technology, Nordea
@PetriImberg
24 January 2019

2. How does a Bank stay relevant in the digital future?
Is one billion euros a big number or not?

3. 3
Nordea is the largest financial services
group in the Nordics and one of the biggest
banks in Europe.

4. 4
Our customer vision is
our North star
Safe and trusted
Anywhere and
anytime
Relevant and
competent
Easy to deal with
Personal and
digital relationship

5. 5
300
banks
80
banks
30
banks
4
banks
ONE
Nordea

6. Where do we invest in IT?
Core Banking Infrastructure
Credit
Payments
Digital
Resilience
Data
Regulatory
Strategic Themes

7. Key macro trends increasingly challenge our business while creating
also new opportunities…
Digital
Cost pressure
Regulations
Cyber security
Emerging
technologies
Customer
behaviour
Competition

8. So how are we responding?
We simplify and build
new digital platforms
We deliver value and
innovations
continuously and
leverage data assets
We are transforming;
new ways of working
and company culture

9. 9
Nordea has decided to invest significantly into future digital platforms
New Payment Platform
Group Common Data
Customer & Counter Party Data
Core Banking Program (CBP)
A single Nordic banking platform that will add value to customers through
anywhere, anytime banking tailored products and services and better
relationship with the bank that suits needs.
CBP will do this through a consolidated IT platform and transformation of
products, processes and culture.
BOOST
Growth and
Innovation
ENHANCE
Customer
Relationship
IMPROVE
Operational
Efficiency
QUICK
Compliance

10. We simplify from “back to front”
Core Banking Platform
In Finland, over 750,000 household customers’ saving and term deposit
accounts are now operating on the new core banking platform.

11. At the same time we enhance our banking platform,
we engage with our customers and stay relevant by delivering value
Mobile
payment
solutions
New
customer
channels
Fintechs
and
start-ups
Open
Banking
Robots:
Nova
and Nora
Mobile
Banking

12. Changing customer
needs calls for new,
agile ways of working

13. Culture Carpet
Conversations
Balcony Moments
Ask for Feedback
Check-In

14. Summary
Nordea is more and more a technology company and naturally invests in technology.
Technology enables innovation. However on top of that, we have much to clean-up.
We are investing significantly in new digital platforms.
We are on a cultural journey with a strong customer vision and values guiding us.
More doers in self-organising cross-functional teams.

15. Thank you!