MICROS provides enterprise applications, services, and hardware for the hospitality and retail industries. It serves over 567,000 locations worldwide. MICROS combines industry knowledge with cloud-based, mobile, and on-premise solutions to help clients streamline operations and engage customers. MICROS offers comprehensive solutions for hotels, restaurants, casinos, cruise lines, and other industries to improve business performance.

1.  provides leading enterprise-wide applications, services and hardware for
the hospitality and retail industries.
 Utilized and Solution for the convenience.
 combines its industry knowledge and expertise to provide cloud-based.

2. Company Background
 MICROS
Systems, Inc. provides
leading enterprise-wide applications,
services and hardware for the
hospitality and retail industries.
Serving an extensive portfolio of
clients worldwide, MICROS solutions
are utilized in over 567,000 hotels,
casinos, table and quick service
restaurants,
retail,
leisure and
entertainment, fuel and convenience,
cruise, and travel operations in more
than 180 countries, and on all seven
continents.
 MICROS
combines its industry
knowledge and expertise to provide
cloud-based, mobile and on premise
solutions that allow its clients to
streamline operations and successfully
engage their customers.

3. About the MICROS…
 Over 6,400 employees, more than 45 wholly or majority-owned
subsidiaries and branch offices in major markets, and 90 distributors in
50 countries.
 Global leader in the restaurant industry with more than 370,000
installations worldwide.
 Global leader in the hotel industry with over 30,000 installations
worldwide.
 They provide restaurant information systems comprising hardware and
software for point-of-sale (POS) and operational applications, as well
as a suite of back office applications that include inventory, labor and
financial management, and other centrally hosted enterprise
applications.

4.  MICROS continues to add to its portfolio with the strategic acquisitions
of Torex Retail Holdings, Hospitality Solutions International, Fry,
Datavantage, eOne, Indatec, JTECH Communications, TIG Global,
Tangent POS, and several large distributors of the MICROS product
line.
 MICROS's longevity, financial stability, consistent profitability, product
innovation and service, are leading contributors to its success in the
hospitality and retail technology industries.

5. Micros Subsidiaries
Fry, Inc
A leading supplier of e-commerce design, development, managed services and
fulfillment to allow retailers and consumer goods manufacturers to optimize their directchannel businesses by identifying market opportunities and providing multi-channel
solutions.
www.fry.com
Fidelio Cruise
Innovative Solutions for the Cruise Industry.
www.fideliocruise.com
JTECH Communications
Wireless communication solutions for the hospitality, retail, and healthcare markets.
www.jtech.com
POS Depot
Your premier online company for discounted supplies and products offering quality
merchandise for the hospitality industry including various credit card printer supplies.
www.posdepot.com

7. HOTELS AND RESORTS
 Individuals Hotels and Corporation.
 Chain Hotels
 Conference Centers and Event Management
 Luxury Resorts
 eCommerce

8. Chain Hotels
It offers hotel operators the ability to share information across
multiple applications and properties on a single database.
 Offers central modules, including central reservations systems for
centralized
guestroom booking, sales force automation for centralized function
space sales,
a customer information system, the customer relationship
management(CRM) package specifically designed for the hotel
industry.
It improves the ff ;
•Highly scalable
• A variety of deployment options
• Central systems for corporate management

9. Conference Centers and Event Management
 MICROS offers full-featured sales and catering management software
for conference centers and even management operations that can be
deployed either on a stand-alone basis or integrated with our hotel
management solutions.
Conference bookings
Event planning and management
Coordination of tasks and activities
Resource management
Calendar of events
Room planner
Graphical display of function rooms
Enterprise POS for Food & Beverage and Retail Operations

10. Luxury Resorts
 OPERA
Property Management
system incorporates a vast array of
functionality to fulfill the growing
requirements
of
specialized
hospitality environments.
 Luxury resorts can efficiently
manage
and
track
guest
preferences, special requests, and
expectations to give them an
experience they won’t forget.

11. eCommerce
 Anticipate all of the key sites that your
customers use to find and book
accommodation on the Web, and
determine where you need to be to grow
your hotel business online.
 They offer both turnkey and
customized solutions to fit all business
sizes, from the smallest boutique hotel
to the largest international chain.
 It provides you the services that meet
your unique needs as a hotelier, by
building your brand, creating loyal
customers and generating revenue.

12. •
•
•
•
•
Full Service
Quick Service
Independent and small chain operations
Bars and Nightclubs
Hotel Food Service

13. Food and Beverage
 It provides comprehensive Food & Beverage point-of-sale (POS), enterprise
and consumer faced solutions that can be scaled to meet the needs of every
type and size of restaurant, whether you operate a single food and beverage
operation or hundreds.
FULL- SERVICE
• Increase table turn-over and revenue while optimizing and streamlining the business
organization, workflows and resource planning.
• MICROS puts together a solution that perfectly fits your business needs. Whether you
need a pure POS solution or an integrated enterprise management solution, if you prefer
a local or central installation or a mixture of both, or even a fully hosted solution.
• MICROS’s end-to-end portfolio encompasses Point-of-Sale System solutions, inventory
management solutions, table management solutions, labor management solutions,
CRM/loyalty solutions, reporting tools and much more.

14. QUICK SERVICE
 Typically quick-service restaurants seek ways to
increase the volume of transactions, acquire more
customers, increase operational efficiency and
reduce waste by better reporting and forecasting
capabilities.
The software suite offers further optional
solutions and tools to improve restaurant
operations,
such
as
table
management,
conversational ordering module, digital menu
boards, kitchen displays to manage the order
preparation, hand-held and pager solutions.

15. INDEPENDENT AND SMALL CHAIN
OPERATION
• Restaurants operated by independent business owners face unique challenges
and require careful and thought out management policies to stand up against
heavily marketed and savvy chains.
• MICROS provides the flexibility and scalability to grow with your business, at a
price you can afford. Whether you operate a quick-service or table-service
restaurant, MICROS has solutions to meet your unique needs.
• MICROS offers a fully integrated approach with a full portfolio of solutions which
includes point-of-sale systems, complete back-of-house functionality, tools for
managing your restaurant’s day-to-day tasks and those to control operations across
your enterprise, as well as consumer facing solutions, and sturdy hardware options.
 It gives the following result ;
Improved operational efficiency
Improved enterprise business intelligence and decision support
Increased customer satisfaction and loyalty
Fewer overhead expenses
Increased revenue

16. BARS AND NIGHTCLUBS
 Bar and nightclub operators seek new ways to increase their customer
and clientèle base to increase revenue by selling more food and beverages.
 MICROS offers a complete and fully integrated suite of solutions that help you
run your business smoothly and efficiently. The modular architecture allows you to
choose the solutions you need now to improve your business operations, while
giving you the opportunity to easily expand your IT environment as you grow.
 The solution portfolio covers all aspects of the management of your operation –
POS systems, mobile solutions, labour controls, inventory management, logistics,
and more.
 It gives the following results :
• Increased sales
• Improved operational efficiency
• Intuitive user interface
• Increased guest satisfaction and loyalty
• Improved enterprise business intelligence and decision support

17. HOTEL FOOD SERVICE
• Increase quality of product, productivity
and
profitability with
our highly
functionalized software and durable
hardware solutions.
•MICROS solutions are integrated and
deployable in a variety of options to
accommodate the operational needs any
size hotel or resort infrastructure.
• All of our restaurant and food service
solutions interface seamlessly with our
OPERA Property Management System
ensuring all channels of business stay
connected.

18. CASINO
 MICROS provides a host of property management and casino point of sale
solutions to the casino industry. These casino management software offerings
include a complete range of full featured Property Management and Central
Hotel Solutions as well as Integrated Restaurant Management Solutions.
 MICROS offers three casino management software solutions – OPERA, an
enterprise hotel system constructed of separate, customizable modules;
MICROS 9700 HMS, the most widely installed POS system in the casino
industry; and Symphony, the newest POS offering based on a service oriented
architecture.
Features of Micro’s Casino Management - A key OPERA module in the
casino environment is OPERA Gaming which connects to the casino’s Player
Tracking System, allowing authorized staff to redeem comps real-time,
monitor and control comp expenses, and provide secure access to real-time
details on guest expenditures, stay histories, and gaming statistics.

19. CRUISE
 At MICROS, we’ve created a cruise line software solution that includes
everything you’ll need on and off the ship. Setting sail creates unique
challenges for customers looking for a hospitality software solution that
will work across the fleet.
Our systems include cruise booking software, guest preference tracking,
point of sale hardware and software, and catering systems - and you’ll be
able to deploy our cruise line software to every ship in your organization
and even the central office.

20. STADIUMS AND ARENA
Stadium and arena operators around the world
depend on MICROS’s solutions to meet their complex
business requirements, control operations, and provide
superior customer service across every area of the
business, from ticketing to managing food & beverage
and retail operations, to building customer
relationships.
MICROS has helped numerous stadiums and arenas
across the globe implement value-added technology
innovations to their parks to compete with other
venues for business and gain additional revenues.
MICROS has created its highly integrated, flexible,
and scalable products with its customers’ needs at the
forefront of product development.

21. THEME PARKS
• MICROS boasts sturdy hardware that is devised
to function in high traffic and spill prone venues
which proves to reduce the cost of hardware
replacements.
• Aside from point-of-sale systems, MICROS
offers payment solutions such as voucher
handling, human resource management, loss
prevention, and access to ticketing solutions.

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