This is the presentation of Kyle Lewis, Communications Manager, Europe by Holcim. Kyle explained how they are using their intranet to reach all employees, particularly the ones that work on the plant

1. From the Shop Floor to the Top Floor:
Reaching every level with internal
communications
Kyle Lewis
Communication Manager Europe
Holcim

2. Content
● Introduction to Holcim
● Types of Communications Used
● Employees
● Challenges
● Solution?
● Progress Report
● Questions / Discussion

3. Holcim
● Swiss-based global building materials and
aggregates company founded in 1912
● As of 2014, Holcim does business in more than 70
different countries and employs 71,000 people.
The company is the market leader in cement
production in Australia, Azerbaijan, India, Slovakia,
Switzerland, and Latin America.
● Cement, aggregates, and concrete are an
essential part of the built environment in nearly
every place worldwide. Without them most iconic
architecture would be unthinkable – be it
residential, commercial or infrastructure. In their
different product variations they are used in a
plethora of different kinds of projects ranging from
affordable housing, to roads and railways, bridges,
tunnels or high-rise towers.

4. Holcim uses a broad array of internal
communications channels...
● Intranet
● Notice boards
● Electronic newsletters
● Emails
● Face-to-face meetings
● Townhall meetings
● Small group discussions
● Team events
● Conference calls
● Internal social media platform
● In-house magazine

5. Many different types of employees work for
Holcim...
● Holcim Central Europe (Switzerland,
South Germany, Italy, & Haut-Rhin):
o three languages
o four countries
o one region
o roughly 2,500 employees
● Employees work in
o Offices
o Cement, Aggregate, RMX plants
o Quarries
o Trucks
o Construction sites

6. Having many different types of employees
creates challenges for communications...
● Not all channels reach all employees
o digital channels
o notice boards
o material distributed on site
o material sent home
o meeting
● Different employees have very different
access to information
● Employees feel attached to their location
● How to provide the same basic information
to all employees “right to know”

7. What have we done to meet these
challenges and find a solution?
● Multiple channels
● Constant solicitation and use of feedback
from employees
● Innovative solutions
o Beekeeper (Holcim CE Talk)
o April 30, 2015 (soft) Launch
o 2,000 users pre-loaded into the
system
o strategic groups given “sneak peak”
before launch

8. What is the status so far? Next Steps?
● Key Challenges:
○ Feature expectations
○ Promotion without
suffocation / alienation
○ Relevant content
○ Management / Merger
○ Grow user base / app
usage
● Month 1 progress impressive:
o Roughly 25% of employees have used CE Talk
o Goal of 50% in 6 months
o Posts from all departments and management levels
o Regular posts from different departments
 Health and Safety
 Marketing
 HR
 Communications
 Sales
 Production
● Next steps:
o Study data to target growth areas
o Incorporate feedback
o Add more users!

9. Questions / Comments?