Application Management Russia by Siemens

1. Siemens IT Solutions and Services
Application Management Russia
Overview
March 2010
Copyright © Siemens AG 2010. All rights reserved.

2. We have the Power to expand in Russia
Industry Customer
Service
Organization
Energy Moscow
Voronezh
Global
Production
Center
Healthcare Global Production (GPC)
Argentina
Key Application Management
GPC Germany 470
Employees
Brazil
Backbone
Germany GPC India
Great Britain & Ireland
Countries
GPC Mercosur
Finland
India GPC Russia
Netherlands
North America
Constant growth of delivery
Russia capacity in our main delivery 49
Thailand center in Voronezh 2003 2009
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3. Our Strengths
Application Management Portfolio
Standard Processes and Tools
Experience and References
We are a global Player
Quality Management
Resources
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4. Our core Application Management Portfolio Elements are
based on ITIL® Service Management best practices
Business
Customer Relationship Manufacturing SRM Procurement Human Resource
Logistics and Retail Finance SOX Intelligence and
Management Executive Systems Outsourcing Management
Balanced Scorecards
Electronic Data
Product Cycle Process Management Web Services and Business Content and
Archiving Exchange and Test Center
Management and Automation Portals Document Management
Interfaces
Incident Enhancement
Management Problem Management Release Configuration
OSD+CDP Management Operational Service Management Management
Concept Desk
Support Desk Life Cycle Management
Knowledge Management Global Portal/ SharePoint
Business Intelligence Reporting Warehouse
Resource Management Competence Framework
Service Level Management and Reporting
Administration and Monitoring
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5. Siemens IT Solutions and Services is one of the
World's top ten Outsourcing Providers
We support worldwide more than Summary
500,000 users at more than 600
customers and are SAP Partner for Transferring of responsibility from CIO SAP units to Siemens IT Solutions and Services the SAP Application
25 years Management for companies of Siemens Russia has been done
Extremely good team work done by all members of the entire project team lead to the outstanding success
of this project. Very smooth execution of the project. The project was successfully completed by the end of
May 2008
We currently operate 72 data
centers, more than 50,000 servers, SAP Landscape
taking care of 1,800 managed
applications on a global level More than 30 SAP® systems
6 SAP application: SAP ERP 2005 (SD, MM, CS, PS, TR, CATS, FI, CO, AM, EC)
SAP BW 3.0, SEM- (BW-reporting, BW-planning, Solution Manager)
SAP R/3 4.6c
SAP ERP 2005 HR (HR- personnel administration, HR-Payroll)
As a leading manufacturer we have SAP R/3 4.6c HR
profound industry knowledge SAP CRM / Concord 5.1
SAP Solution Manager (Help Desk, Central Monitoring system)
SAP Enterprise Portal
Customers Number of users
We stand for reliability, speed and 4 companies of Siemens Russia: Siemens, More than 1,800 named users globally
SEN, JV Electrozavod (Siemens Electrozavod
long-lasting values Highvoltage Engineering (SEHE) and NSN
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6. We are a global Player
Customer Service Organization
Our global network of Customer Service
Organizations focus on establishing highly
effective local customer interfaces
Customer proximity and cultural fit
Delivery of high value-add and customer-
specific application services
Global Production Centers
Our Global Production Centers focus on
technical service delivery, operational
performance and efficiency, cost mitigation
and automation
Delivery of standardized application
services
Optimized processes and toolsets
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7. System of Quality Management is very effective
and important for Siemens
Audits are performed to ascertain the validity and
reliability of information, and also provide an
Audits
assessment of a system's internal control.
Quality audits are performed to verify the effectiveness
of a quality management system. This is part of
certifications such as ISO 9001 (External/Internal).
Certification
ISO certification
CMMI certification for Test Center
Siemens internal certifications
Six Sigma
Six Sigma is a management philosophy which
encourages the business to look at their processes as
seen and felt by the customer.
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8. We always drive Standard Approaches
during Transitions
Our Transition Manager: xx Project Manager Customer: xx Topic 1 Topic 2
FY09 FY10
Working steps Mar Mar Apr Apr May May June June July July Aug Aug Sep Sep Oct Oct
Announcement
Deal
Preparation
Recruitment topic 1 team staffed
Recruitment topic 2
Training Plan
Travel & Visa order
Check communication
Provision of
Quality approval
Documentation
Establish access
Establish final
Communication
Knowledge Transfer
Initial education
Project
specific education
Onsite education
Operational Enabling
Quality approval
Backup, Process,
Contacts implementation Quality approval
Shadow Working
Business Enabling
Establish Value Flow Topic 1 Topic 2
SL Reporting
Phase 1 Lessons Learnt
Go Live Topic 1 Topic 2
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9. Journey towards gain sharing Partnership
Business Value
Future
Modes of
Operation Business
Target Transformation
Operating
Interim Model Business
Current Operating Transformation
Operating Model
Model Service
Transformation
Operational
Transformation
Engagement &
Transition Transformational Journey
Consulting Transition Service Management Global Delivery Application Roadmap Enterprise Integration
Consolidation &
Application Enhancement Automation & Tools Business Process Management
Harmonization
End of Lifecycle
Service Improvement Business Domain Expertise
Management
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10. You want to know more? Just contact:
Andreas Degenhardt
Head of Global Application Management
Siemens AG
Siemens IT Solutions and Services
Otto-Hahn-Ring 6
81739 Munich
Germany
Phone: +49 (89) 636-46500
andreas.degenhardt@siemens.com
www.twitter.com/applicationmngt
Copyright © Siemens AG 2010. All rights reserved.
Page 10 March-10 Siemens IT Solutions and Services