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Agile Transition at Siemens Healthcare Syngo. XP2012 Presentation.
1.
Big and distributed
agile product development in healthcare industry - learnings from the first project XP 2012 Andrea Heck Siemens AG Healthcare Copyright © Siemens AG 2012. All rights reserved.
2.
Author Andrea Heck
Agile Coach at H IM SYNGO Siemens AG Healthcare mailto:andrea.heck@siemens.com @AgileAndrea Blog: Andrea’s Agile Blog Copyright © Siemens AG 2012. All rights reserved. Author Healthcare / H IM SY
3.
Contents
Siemens Healthcare and SYNGO Traditional Development Setup The Agile/Lean Change Where are we now? What’s next? Copyright © Siemens AG 2012. All rights reserved. Page 3 April 2012 Andrea Heck Healthcare / H IM SY
4.
Contents
Siemens Healthcare and SYNGO Traditional Development Setup The Agile/Lean Change Where are we now? What’s next? Copyright © Siemens AG 2012. All rights reserved. Page 4 April 2012 29 Heck Andrea Healthcare / H IM SY
5.
Siemens Healthcare Siemens
Healthcare provides innovative products and complete solutions. Our software-based high tech medical imaging products enable an improved life of our customers and their patients. www.siemens.com/healthcare Copyright © Siemens AG 2012. All rights reserved. Page 5 April 2012 Andrea Heck Healthcare / H IM SY
6.
We are a
leader in imaging, therapy, and IT Imaging IT syngo.via Angiography, Computed Tomography and Magnetic Molecular Interventional Radiation Oncology Resonance Imaging Radiology Leading in new equipment market share Innovation Leadership Extensive installed base Strong profitability to fuel R&D Copyright © Siemens AG 2012. All rights reserved. Healthcare / H IM SY
7.
SYNGO SYNGO creates
several products: Radiology Information Systems (RIS) Picture archiving and communication systems (PACS) A client-server advanced visualization system – syngo.via Mobile imaging applications (Not intended for diagnostic use) Copyright © Siemens AG 2012. All rights reserved. Page 7 April 2012 Andrea Heck Healthcare / H IM SY
8.
Medical Product Development Medical
software development requires to be compliant with special regulations, according to laws of the respective countries where the products are being sold. Copyright © Siemens AG 2012. All rights reserved. Page 8 April 2012 Andrea Heck Healthcare / H IM SY
9.
Contents
Siemens Healthcare and SYNGO Traditional Development Setup The Agile/Lean Change Where are we now? What’s next? Copyright © Siemens AG 2012. All rights reserved. Page 9 April 2012 27 Heck Andrea Healthcare / H IM SY
10.
Development Distributed Over
Sites Big development organization Several hundred persons Millions lines of code Component oriented Distributed to sites along these dimensions over the world: Software layers and specialty Functional: Requirements Engineering Development Test Copyright © Siemens AG 2012. All rights reserved. Page 10 April 2012 Andrea Heck Healthcare / H IM SY
11.
“Conway's Law”
Architecture follows Organization Copyright © Siemens AG 2012. All rights reserved. Page 11 April 2012 Andrea Heck
12.
Supplier Strategy: Extended
Workbench Model Cost as selection criteria Incentives for suppliers by dates & bug fixing rate In case of delay, add more people or shift deadlines Responsibility of supplier engineer for component Documents as interfaces Incredible number of real interfaces, due to splitting to components and integration Copyright © Siemens AG 2012. All rights reserved. Page 12 April 2012 Andrea Heck Healthcare / H IM SY
13.
Contents
Siemens Healthcare and SYNGO Traditional Development Setup The Agile/Lean Change Where are we now? What’s next? Copyright © Siemens AG 2012. All rights reserved. Page 13 April 2012 23 Heck Andrea Healthcare / H IM SY
14.
The Agile/Lean Change
- Motivation We developed great products, but it was difficult and tedious to predict when they would be ready for release. GOALS Improve time to market Improve quality of delivered products Customer centered development Increase productivity Copyright © Siemens AG 2012. All rights reserved. Page 14 April 2012 Andrea Heck Healthcare / H IM SY
15.
The Agile/Lean Change
- Motivation Agile Project Organization Hands-on team Self-organizing, architects Product Owner Team feature-oriented Agile Project with business focus development teams Management Backlog-driven development Close collaboration Solution simplicity, with end customers test automation, refactoring Transparency Prioritization for value Customer centered development Just in time Improved Improved quality of Increased productivity time to market delivered products Copyright © Siemens AG 2012. All rights reserved. Healthcare / H IM SY
16.
Agile Transition at
SYNGO Learn: trainers, books, real life examples Learning and Create pilot teams and get feedback piloting Get support! FEW, but GOOD Consultants Agile Transition BIG CHANGE: organization, people, training, facilities, project, process, suppliers Proposals from Scrum teams & benchmarking Continuous Lightweight processes and tools Improvement Kaizen, A3 thinking tools Copyright © Siemens AG 2012. All rights reserved. Page 16 April 2012 Andrea Heck Healthcare / H IM SY
17.
Timeline of the
Transition Iterative Management Start agile Development Product Proposal – Decision: Owner Team development bottom up – Agile! coaching to get agile General roll Continuous training of Train and start more Scrum out of agile Integration pilot Scrum Teams Teams 2007 2008 2009 2010 2011 Build team Evaluate and training for rooms learn from first Product big project Owners First big agile project is training for running Agile Architects Copyright © Siemens AG 2012. All rights reserved. Page 17 April 2012 Andrea Heck Healthcare / H IM SY
18.
Agile Transition –
Key Principles Every employee contributes directly to customer value Avoid waste: minimize handovers, delay, overproduction Partners instead of suppliers Empowerment, active collaboration, and self-organization Continuous learning Organize around value stream Copyright © Siemens AG 2012. All rights reserved. Page 18 April 2012 Andrea Heck Healthcare / H IM SY
19.
Value Stream Before
– Hierarchical Organization € Customer with Value stream with many feature wish or handovers Delay need Value creation step with intermediate result Copyright © Siemens AG 2012. All rights reserved. Page 19 April 2012 Andrea Heck Healthcare / H IM SY
20.
Value Stream After
– Customer Centric Organization A Helper Customer with € feature wish or value stream need Big help Helper B € value stream Copyright © Siemens AG 2012. All rights reserved. Page 20 April 2012 Andrea Heck Healthcare / H IM SY
21.
Using Scrum as
Starting Point Proven and well known Easy to teach Experiences on scalability available Training & Coaching Covers mainly project management Plus: Seeding engineering practices Copyright © Siemens AG 2012. All rights reserved. Page 21 April 2012 Andrea Heck Healthcare / H IM SY
22.
Scrum at SYNGO
– Product Owner Team Product Owner Team Product Owners are responsible across product releases to: Chief Provide vision Project Lead Product Lead Owner Architect Maximize customer value Prioritize the Product Backlog Define and plan releases Product Owner Product Owner Product Owner Define and communicate features Product Owner Manage defect backlog Scrum Teams Review DONEness definition Involve customers Product Owner Product Owner READIness of backlog items Copyright © Siemens AG 2012. All rights reserved. Page 22 April 2012 Andrea Heck Healthcare / H IM SY
23.
Scrum at SYNGO
– Feature-oriented Scrum Teams Self-organizing, cross-functional teams In most cases they are feature teams Each Scrum team is collocated on one site Team members come into the teams with different roles, yet all together are responsible for the team’s success Being compliant with medical regulations is part of DONEness Copyright © Siemens AG 2012. All rights reserved. Page 23 April 2012 Andrea Heck Healthcare / H IM SY
24.
Scrum at SYNGO
– Supplier Strategy Feature-oriented Scrum teams Local Product Owners as part of Product Owners Team Common Product Backlog Increased qualification and domain knowledge Transition: Jointly defined cornerstones as framework for agile transition Partners decide their own way and pace, frequent exchange Copyright © Siemens AG 2012. All rights reserved. Page 24 April 2012 Andrea Heck Healthcare / H IM SY
25.
Scrum at SYNGO
– From Supplier to Partner Before Participation Defensive contract-based work Too many interfaces, information hell Component know-how After Full accountability Constructive, solution-oriented work Faster communication Product know-how Copyright © Siemens AG 2012. All rights reserved. Page 25 April 2012 Andrea Heck Healthcare / H IM SY
26.
Learning – Best
Practice Sharing ‘Communities of Practice' to learn, and align, share across sites A CoP is set up by leaders for roles e.g. Scrum Masters, Architects, Developers, Testers, Line Managers, and others Mixture of face-to-face meetings, trainings and workshops, as well as regular remote on-line meetings CoPs are supported with Wikis and Sharepoint sites Copyright © Siemens AG 2012. All rights reserved. Page 26 April 2012 Andrea Heck Healthcare / H IM SY
27.
Communities of Practice
– Screenshot Copyright © Siemens AG 2012. All rights reserved. Page 27 April 2012 Andrea Heck Healthcare / H IM SY
28.
Contents
Siemens Healthcare and SYNGO Traditional Development Setup The Agile/Lean Change Where are we now? What’s next? Copyright © Siemens AG 2012. All rights reserved. Page 28 April 2012 13 Heck Andrea Healthcare / H IM SY
29.
First Release After Big
Agile Transition DONE Copyright © Siemens AG 2012. All rights reserved. Wednesday, April 25, 2012 Seite 29 Healthcare / H IM SY
30.
Project Velocity Big
project with more than Velocity: planned Story points versus DONE Story points 20 Scrum teams Scrum allows high transparency on project progress Story point estimate by teams is quick, rough, yet good enough to take decisions Copyright © Siemens AG 2012. All rights reserved. Page 30 April 2012 Andrea Heck Healthcare / H IM SY
31.
Release Burn Down
until Code Freeze 4 weeks before CF we were nearly sure that this would work out, still with a small risk Copyright © Siemens AG 2012. All rights reserved. Page 31 April 2012 Andrea Heck Healthcare / H IM SY
32.
Meanwhile … The project
passed successfully its milestones and was successfully released. Reasons? Better understanding by teams of the product and their impact Much more and earlier feedback from Product Owners Less waste Early and repetitive testing in agile set up Copyright © Siemens AG 2012. All rights reserved. Page 32 April 2012 Andrea Heck Healthcare / H IM SY
33.
Continuous Integration, Testing
and Deployment Staged integration helps to integrate quickly and respond to automated test suites’ feedback Performance trending – no performance degradation during the complete project Stability tests give immediate feedback Lots of automated governance Copyright © Siemens AG 2012. All rights reserved. Page 33 April 2012 Andrea Heck Healthcare / H IM SY
34.
End Customer Collaboration
– Workshops End customer workshop by Product Owner Team to present concepts and features, support prioritization and get feedback. Most features appreciated Some feature prioritization changes Few feature ideas abandoned Copyright © Siemens AG 2012. All rights reserved. Page 34 April 2012 Andrea Heck Healthcare / H IM SY
35.
Employee and Team
Motivation Ups more interesting work – more learning more different topics and disciplines more info about end customer needs more team spirit happy testers as feature team members Downs Working from backlog creates pressure Less free individual decision room Specialists partially unhappy to loose their special role Sustainability Over-hours decreased compared to previous releases Average working time is fairly constant during a release cycle, less peaks Copyright © Siemens AG 2012. All rights reserved. Page 35 April 2012 Andrea Heck Healthcare / H IM SY
36.
Contents
Siemens Healthcare and SYNGO Traditional Development Setup The Agile/Lean Change Where are we now? What’s next? Copyright © Siemens AG 2012. All rights reserved. Page 36 April 2012 5 Andrea Heck Healthcare / H IM SY
37.
Continuous Improvement A main
pillar of lean and agile methods is continuous improvement Teams improve their own work in retrospectives Everybody is getting better by learning new things Working beyond his or her specialization Analyzing root cause of obstacles before solving Copyright © Siemens AG 2012. All rights reserved. Page 37 April 2012 Andrea Heck Healthcare / H IM SY
38.
Continuous Organizational Improvement
Apply Lean A3 Thinking to obstacles and proposals Lean processes Simple, supporting tools Seeding technical excellence Copyright © Siemens AG 2012. All rights reserved. Page 38 April 2012 Andrea Heck Healthcare / H IM SY
39.
Organizational Impediments: Process
Overhead Iteration DONEness contributes significantly to fulfillment of medical regulations But the process is still quite heavy weight and asks for more than we need for fulfilling the regulations. We need to simplify. Copyright © Siemens AG 2012. All rights reserved. Page 39 April 2012 Andrea Heck Healthcare / H IM SY
40.
If Nothing Impedes
You, Only The Sky Is The Limit Copyright © Siemens AG 2012. All rights reserved. Page 40 April 2012 Andrea Heck Healthcare / H IM SY
41.
References References: “Conway's Law”:
named so by Frederick Brooks, The Mythical man-Month (1975 - Conway’s original: 1968) p. 11 “A3 Thinking”: Durward K. Sobek II, Art Smalley: Understanding A3 Thinking: A Critical Component of Toyota's PDCA Management System (2008) – p. 38 Useful Books: Bas Vodde und Craig Larmann, Scaling Lean & Agile Development : Large, Multisite, and Offshore Product Development with Large-Scale Scrum (2009) Mary &Tom Poppendieck: Lean Software Development: An Agile Toolkit (2003) Dean Leffingwell: Scaling Software Agility (2007) All photos are either from Siemens CC database, or syngo product photos, except pp. 13-35 which are from SYNGO Scrum teams and Product Owner Team. The shown medical images contain no real-life personal data, but dummy data. Copyright © Siemens AG 2012. All rights reserved. Page 41 April 2012 Andrea Heck Healthcare / H IM SY
42.
Thank you for
your attention!! – Questions? Andrea Heck Agile Coach at H IM SYNGO Siemens AG Healthcare mailto:andrea.heck@siemens.com @AgileAndrea Blog: Andrea’s Agile Blog In a previous version of these slides, Michael Kircher, Director of Architecture at H IM SYNGO, also collaborated. Copyright © Siemens AG 2012. All rights reserved. Author Healthcare / H IM SY
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