Business origami is a simple yet powerful method for creating quick system prototypes for envisioning new services and experiences.

1. Business Origami

2. Paper Prototyping for Systems Design

3. Business Origami Session

4. Courtesy Prof. Kenta Ota, Chiba University Design Department & Design Division, Hitachi Ltd.

5. People

6. Locations

7. With more people

8. With interaction and value exchange

9. Sometimes there’s other people

10. And other locations

11. Interaction & value exchange can happen between locations

12. Which requires a particular channel. An interaction using a particular channel is a touchpoint.

13. Sometimes interactions are with a system, instead of a person

14. And we don’t have to have all the details

15. Sometimes we want to show backstage

16. So we understand what happens behind the scenes to make anexperience work.

17. Thanks! Want to use business origami in your organization? Get in touch with Jess McMullin at theCentre for Citizen Experiencejess (at) ctzn.ca