Feedbackstr General Presentation & Portfolio

Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
Manage better
with feedback!
Improve service quality
Attract new customers
Increase sales

86% of customers agree that negative reviews influence
their buying decisions.
2 out of 3 customers make a purchase based on a
recommendation from friends or acquaintances.
75% of customers buy after experiencing good service
or receiving helpful advice.
Why customers buy today?

Impossible to predict how, when, or where customers
will rate or recommend companies to others.
 Positive recommendations aren’t a given!
No control over content published online
 (Negative) customer reviews go unchecked
Little to zero feedback on daily performance to quickly
identify problems in the service quality.
 Why aren’t customers coming back?
What does that mean for companies?

Providing great service quality is a sure-fire way to
satisfy customers & receive positive reviews.
Keeping employees engaged & motivated beneficially
impacts quality of service & daily tasks.
Receiving customer, employee & partner feedback in
real time assists in improving entire business quality &
individual daily operations early on.
Great service means great reviews!

What can companies do to improve?
Activate touch point trackers
and receive actionable feedback in real time.
Be transparent with feedback
and share it with employees & managers.
Improve service quality
and watch the positive reviews roll in.

Touch Point Tracker – 2 Quick Questions!
5-star rating to measure service quality
NPS (Net Promoter Score) to
measure the recommendation rate



Involve your customers into your efforts!
Measure service quality in the moment of truth,
such as right after an order has been placed, after
an order has been delivered, or directly in-store
with the help of your loyal customers.

Increase Productivity & Profit
Feedback from every touch point
is directly forwarded to managers.
New, direct way of
communicating with customers
(not another platform).
Intercept negative feedback before
any unflattering opinions leak.
Reward customers with coupons
& special deals sent directly to their
smart phones.

Simple Concept for all Channels
Activating offline
touch points (fdb.ac)
Incorporate URL & QR code into
packaging, flyer, and poster
designs, and use them in product
catalogs, letters, or even in physical
stores.
The customer can choose between
URL & QR code and quickly &
directly submit feedback.
Virtual coupons are sent
automatically to customers and
digitally verified via app.

Feedback Side Tab for Websites
Activating online touch points
Track feedback at various touch
points along the customer’s website
journey (such as at an online shop or
a contact form).
Trackers are easily integrated into
websites with JavaScript or with a
simple WordPress plugin.
Highly customizable to match every
company’s design and CI.

Easy-to-use Real Time Cockpit
Evaluate results according to
individually defined KPIs (5-star,
NPS) in real time, day by day.
Everyone can view customer
feedback immediately in the
Cockpit.
Employees are enabled to react
right away.
Compare results and trends for
better business management.

Case Study – Audi Zentrum Dresden

Case Study – Coffee Fellows GmbH

Kai Hoffmann,
International Sales
We have over
15
years of industry experience
We have collected over
20.000.000
responses for customers
We are entrusted with over
4.500
users’ feedback management needs
Lars Rokitta,
Leiter Vertrieb
Making new contacts & holding presentations is like a workout for
body and mind for me. My work in sales requires a lot of that, but
above all, it requires excellent products - which we definitely have.
“
Over the years I’ve learnt that you need to be aware of what you don't
know. No Manager knows everything, but the good ones know when to
get expert help. In this business, teamwork is the key to success.
“
Feedbackstr Facts & Figures

Improve Business Performance Day by Day
 Definition and incorporation of all online & offline touch points
 Systematic & continuous collection of feedback
 Real time analytics for immediate improvement of service
 Insight into customer behavior trends and process-based analyses
 Ticketing und to-do systems for organized collaboration
 Better service quality for more recommendations,
reviews, customers & sales.

Next Steps
1. Definition & activation of your individual touch points
2. 1 month test run of the system at select locations
3. Go live in all of your locations

Feedbackstr Support
Phone: +49 351 320 25 28
support@feedbackstr.com
www.feedbackstr.com
Get in touch with:

Feedbackstr General Presentation & Portfolio

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