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Digitization, optimization and sustainable info tech investments
1. Journal of Information Engineering and Applications www.iiste.org
ISSN 2224-5782 (print) ISSN 2225-0506 (online)
Vol.4, No.7, 2014
15
Digitization, Optimization and Sustainable Info-Tech Investments
in Nigerian Organizations
PRINCE UMOR C. AGUNDU [PhD]
Faculty of Management Sciences, Rivers State University of Science and Technology (RSUST), Port Harcourt,
NIGERIA.
[1]
ANTHONIA E. BESTMAN [MBA, MEd]
Faculty of Management Sciences, Rivers State University of Science and Technology (RSUST), Port Harcourt,
NIGERIA.
Abstract
The global wind of change has caught up significantly with the logistic and dialectics of institutional investors in
many African countries, including the Nigerian economy. Against this back-drop, executive information
management poise and pedigree are critically being redirected towards digitization and optimization. As
corporate operational horizon broadens, coordination of diverse constituencies become very imperative, to the
end that functionaries and their formations cannot but digitally brace up or tactically break down with their real
institutional investments. The Nigerians strategic constituencies selected for diagnosis in this study have to do
with education, food/beverage, and oil/gas. Requisite data were collected using questionnaire and subsequently
analyzed using statistical critical mean benchmark under a modified Likert frame. The analytical revelations
indicate that info-tech investment (ITI) synergy is associated with efficient management of technical,
operational, material, and environmental risks, under multi-economics targeted corporate digitization and
optimization regime.
Keywords: Digital synergy, Optimization strategy, Real investments.
1.0 Introduction
Information and communication technology (ICT) revolution has continued to drive the wide use of computers
and other info-tech infrastructure which accelerate data processing and transmission in compliant organizations.
Paradoxically, digital resources are as vital as the conventional/traditional corporate compliments comprising
men, money, materials, and machines (the 4Ms). Sensitive investors therefore endeavour to commit funds
towards the provision of functional management information system (MIS), coordinated by state-of-the art
digital work stations. The emphasis in recent times is on accentuating top-quality preparation, preservation and
presentation of information relating to the organizations. On account of this, information managers monitor
operational processes, ensuring that inefficient modes are identified and substituted by more cost effective modes
that would optimize info-tech investments (ITIs).
Institutions/organizations in education, food/beverage and oil/gas industrial constituencies of the
Nigerian economy equally face challenges of growth and operational sophistication that necessitate digital
intervention. This has been quite noticeable in the recent corporate efforts to comprehensively reinvent corporate
governance in the organizations (Osaghae, Umagbai & Osaghae, 2009). Their counterparts which still hold unto
flaky and faulty analogue modes have no part in the much-desired ITI economies. For instance, the ensuring
information sharing possibilities help to reduce uncertainty/suspicion as stakeholders are better sensitized to
embrace and support digital organizational change in the contemporary world of work (Abdulsalam & Ezekiel,
2009). Furthermore, meaningful turnaround of dysfunctional ITIs would check organizational systems’ crack
and crash for more purposeful management, ensuring operational units do not prevail as disparate constituencies
but constructively unified into one organic whole. The outcomes of the various operative fragments may at best
manifest as unhealthy infractions and improper corporate fractions. The manifestation of ITI digitization and
optimization is also expected in relation to organizational product development, customer relations enhancement,
and synergistic corporate fulfillment (Juma, 2009, Besanko, Dranove, Shanley & Schaefer, 2007, Heller &
Hindle, 1998). Concerning the selected Nigerian organizations and in the light of the fore-going, the analytical
perspective set out for consideration in this study are:
1. assessment of ITI economies by focal corporate operatives
2. assessment of ITI economies by focal corporate executive and
3. assessment of ITI economies by digital connectivity management
An information society is knowledge-driven, requiring the heavy use and reliance on ICT. Corporate
governance, therefore, is not shielded from the challenges associated with digitization. These are peculiar
2. Journal of Information Engineering and Applications www.iiste.org
ISSN 2224-5782 (print) ISSN 2225-0506 (online)
Vol.4, No.7, 2014
16
organizational internalities and national externalities that shape the operational environment of going and
growing concerns (Ukowu & Tafamel, 2010; Marcus, 2008; Ajadi, 2006). More specifically, the gray areas of
corporate governance in relation to digitization border on:
a. Expression mismatch, relative to corporate executives say and what they think they have said. This
also extends to the difference between how they think have treated the operatives and how they
think the operatives have treated them. If any significant discrepancy lingers, it may aggravate to
structural degeneracy
b. Function misinterpretation, relative to faulty systems, which usually breed self-centric interest and
eventually undermine executive – operative relations
c. Information mistreat, relative to filtering and distortions. From the sender’s perspective, it
generally conveys unwarranted compliments rather than constructive submissions. At the receiving
end, it fails to recognize and satisfactorily attend to fundamental message expectations. And
d. Signal mistake, relative to information system crisis as corporate executives handle different things
in different ways requiring different results.
All these tend to precipitate digital allergies, heightened by corporate governance framework frailty.
Furthermore, where executive antics and semantics are introduced, many operatives become informatively
deformed, though not uniformed. Consequently, the latter would not facilitate the realization of the much desired
info-synergy which translates to better organizational enrichment and orchestrate far-reaching potential critical
investor attraction. However, where focal executives and operatives strategize and synergize through meaningful
digital engagement, plausible ITI, economies are made possible. With regards to these allergy/synergy realities,
contemporary analysts make reference to the experiences of the African economies of Kenya, Gambia, and
Nigeria.
In a study conducted on the Kenyan economy, Osoro (2011) submitted that the connection of banks of
World Markets clearly causes significant country vulnerability to current global crisis, even if the country
appears healthy by normal measures. The ITI contagion from international capital markets suggests that
preventive measures taken by most economies in this regard do not yet suffice. In fact, conventional guidelines
to financial market actors merely aim at maintaining integrity of the financial system. the scope needs to be
expanded to include non-governmental organizations (NGOs) and other strategic players in the economy. Apart
from government monopoly of enforcing laws, the introduction of new legislations/regulations, prosecutions,
licensing and complaint investigations, has equally become imperative for the optimization of digitization,
particularly for meaningful corporate governance. Furthermore, world markets have been galvanized by
increasing globalization, intensified international capital flows and investment, faster information transfer,
harmonization of international regulations, increasing trade flows and alignment of economic policy.
In the Gambia, a study by Baharui (2006) rather focused on the intrigues of gender affirmative
advocacy. The associated strategies policy initiatives are to be facilitated by ITI, critically underscoring:
· productive capacity of the poor by promoting labour-saving devices for women, providing access to
credit, and reorganizing agricultural research and development (R&D), so as to encourage labour
intensive agriculture and development of small ruminants
· access to social services and improving their performance by expanding access to basic social services
in rural areas; delivering responsive social programmes to the poor, and enhancing the quality of social
services for sustainability
· local level capacity political/legislative framework for decentralization, and empowerment of local
government authorities to assume decentralized responsibilities and
· participatory communication process beyond mere consultation, addressing gender issues at national
and local levels, and institutionalizing dialogue between government, civil society organization (CSOs)
and donors
Currently, many digital barriers to information accessibility still exist, especially on account of
increasing commercial and industrial exploitation. These, according to Igwela-Okanu and Agundu (2008),
include:
1. cost/financial implication
2. cultural/traditional implication
3. political/governmental implication
4. technological/techno-structural implication and
5. educational/transformational implication.
Furthermore, resource utilization and digital optimization of new ideas are expected to holistically
transform organizations in the Nigerian setting in line with the dictates of the competitive global economy
(Ekanem, 2011; Boulton, Libert & Samek, 2000; Davis & Meyer, 1998; Naisbitt, 1994). Thus, introduction of
new ways of doing things, with improved speed and accuracy, is the essence of ITI. The economies of ITI, thus,
ultimately translate to:
3. Journal of Information Engineering and Applications www.iiste.org
ISSN 2224-5782 (print) ISSN 2225-0506 (online)
Vol.4, No.7, 2014
17
a. organization-wide commitment to excellence
b. general understanding of creativity
c. strategic use of innovation teams
d. constant monitoring of other sources of new ideas
e. institutionalized collaborations and
f. conducive environments for higher creativity.
For effective monitoring, a cross-sector feedback mechanism is equally required, which should involve
real rime whistle-blowing (RTWB). For this to be truly potent, Massoud (2005) recommends a pragmatic
adoption of Bowie’s six ideals, such as:
· RTWB that stems from appropriate moral motives
· RTWB that involves use of all available internal procedures
· RTWB that has reasonable persuading evidence
· RTWB that facilitates perception/detection of serious danger
· RTWB that proceeds responsibly and avoids/exposes moral violations and
· RTWB that shows high success probability.
With digital administrative diversity, the dynamics of information chain are strategically managed to
enhance accessibility. Holistically, a profile provided by Mohammed (2010), in this regard, encapsulates
information development, book policies, book development, book importation and exportation, educational
materials sourcing, literary promotion, legal depository maintenance, as well as publishing and printing.
Operationally, the strategic segments of interest in the Nigerian economy include:
1. Federal and State Ministries of Education, Culture and Tourism, Information and National
Orientation, Commerce and Industry, Finance and National Planning, etc.
2. Government Agencies and Parastatals such as Nigerian Customs Services, National Educational
Research and Development Council (NERDC), Universal Basic Education Commission, Agency
for Mass Literacy, Commission for Nomadic Education, Petroleum Trust Fund (PTF), etc.
3. Professional Associations such as the Association of Nigerian Authors, Association of West Africa
Young Writers, Women Writers of Nigeria, Nigeria Guild of Editors, Nigeria Library Association,
etc.
4. Publishers’ Association such as Nigerian Publishers Association (NPA), Scholarly Publishers
Association of Nigeria, Association of African Book Editors, etc.
5. Booksellers’ Associations such as the Nigerian Booksellers Association
6. Printers’ Associations such as the Association of Nigerian Printers
7. Book Publishers such as the Textbook Publishers, Academic/Research Publishers and
General/Trade Publishers
8. Booksellers and Distributors such as Chain Booksellers, Retail Bookshops, Book Wholesalers and
Importers
9. The Libraries and Information Centres such as National and Public Libraries, Academic Libraries,
School Libraries, Ministry Libraries, Institution/Organization Libraries, and Privation Libraries
10. Media agencies such as the Print and Electronic Media houses owned by government and private
individuals
11. government and private educational institutions at the primary, secondary and tertiary and
12. Non-Governmental Organization (NGOs) and Community Based Organizations (CBOs) engaged
in socio-economic, political and cultural empowerment of the people such as the Nigerian Book
Foundation
From the educational perspective, distant learning programmes in education and allied services are
positively connected with ITI economies. However, Odili (2008) contends that corporate digital systems and
digitization process should be characterized by:
a. core curriculum centrality
b. technical contract/host site responsibility
c. admission, counselling and registration policies/procedures acceptability
d. remote support services availability
e. curriculum/course packaging adaptability
f. faculty development, training and incentives sustainability and
g. evaluation possibility
This current research endeavour seeks to underscore ITI synergy beyond educational services, as other strategic
sectors are well considered.
4. Journal of Information Engineering and Applications www.iiste.org
ISSN 2224-5782 (print) ISSN 2225-0506 (online)
Vol.4, No.7, 2014
18
2.0 Methods
Respondents in this study were drawn from education sector organization (ESOs), food/beverage sector
organization (FBSOs); and oil/gas sector organizations (OGSOs). Effectively, a sample of 200(66.67%)
respondents was drawn out of an accessible population of 300 key executive and operative human resources.
These were administered with research questionnaire having two sections:
· Segment A; for personal/positional data of respondents and
· Segment B; for core perspectives of the study, under a four-point modified Likert scale comprising the
options – Strongly Agree (SA) = 4 points; Agree (A) = 3 points; Disagree (D) = 2 points; and Strongly
Disagree (SD) = 1 point
Primary data harnessed through the research questionnaire, therefore, constituted the basis of statistical
analysis. Specifically, out of the 200 copies of research questionnaire administered on respondents in the
executive and operative cadres of the selected organizations (ESOs, FBSOs, and OGSOs), 175 (89.5%) copies
were retrieved and considered appropriate for statistical analysis, as presented in Table 1. Subsequently, a Mean
Benchmark (MB) of 2.50 was stipulated and adopted for comparison/consideration of various response
frequencies, as presented in Tables 2, 3 and 4:
Table 1: Questionnaire distribution and retrieval
Operatives Executives
Total Percentage Total Percentage Total
Copies Administered 100 100 100 100 200
Copies Retrieved 90 90 95 95 185
Copies set off (even) 5 5 5 5 10
Copies utilized 85 85 90 90 175
Source: Research Data (2012).
Table 2: ITI Economies as profiled by corporate operatives
S/N Perspective
Operatives
Total
Score
Mean
Score
MB
1 ITI will dispel workplace fear/distrust 520 2.97 >2.50
Aff.
2 ITI will minimize sense of job insecurity 511 2.92 >2.50
Aff.
3 ITI will boost access to job-related information 462 2.64 >2.50
Aff.
4 ITI will promote peaceful teamwork life 508 2.90 >2.50
Aff.
5. ITI will increase task sensitivity 422 2.41 <2.50
N/Aff.
6. ITI will enhance policy acceptability 429 2.45 <2.50
N/Aff.
Key: H/Aff. = Highly Affirmative (3.00 and above); Aff. = Affirmative (2.50-2.99); N/Aff. = Non-Affirmative
(Below 2.00 – 2.50); and HN/Aff.= Highly Non-Affirmative (Below 2.00).
Source: Research Data (2012).
Table 3: ITI Economies as profiled by focal executives
S/N Perspective
Executives
Total
Score
Mean
Score
MB
1 ITI will accelerate information dissemination 462 2.64 >2.50
Aff.
2 ITI will aid objective financial disclosure 338 1.93 <2.50
N/Aff.
3 ITI will foster managerial capacity building 606 3.45 >2.50
H/Aff.
Key: H/Aff. = Highly Affirmative (3.00 and above); Aff. = Affirmative (2.50-2.99); N/Aff. = Non-Affirmative
(Below 2.00 – 2.50); and HN/Aff.= Highly Non-Affirmative (Below 2.00).
Source: Research Data (2012).
5. Journal of Information Engineering and Applications www.iiste.org
ISSN 2224-5782 (print) ISSN 2225-0506 (online)
Vol.4, No.7, 2014
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Table 4: ITI Economies as profiled by corporate strategy and connectivity
S/N Perspective
Operatives
Total
Score
Mean
Score
MB
1 ITI will accentuate strategic information utilization 462 2.64 >2.50
Aff.
2 ITI will bridge strategic expectation gap 508 2.90 >2.50
Aff.
3 ITI will create strategic networks synergy 529 3.02 >2.50
H/Aff.
4 ITI will sustain resource dynamism and relevance 683 3.90 >2.50
H/Aff.
Key: H/Aff. = Highly Affirmative (3.00 and above); Aff. = Affirmative (2.50-2.99); N/Aff. = Non-Affirmative
(Below 2.00 – 2.50); and HN/Aff.= Highly Non-Affirmative (Below 2.00).
Source: Research Data (2012).
3.0 Discussion
The outcomes anchored on affirmative/highly affirmative CMBs clearly illuminate the economies of ITIs in the
focal sectors. Essentially, strategic institutional digitization will create robust corporate intra/inter-connectivity
which, if efficiently and effectively managed, promises to:
1. dispel workplace fear/distrust
2. minimize sense of job-related insecurity
3. boost access to job-related information
4. promote peaceful teamwork life
5. accelerate functional information dissemination
6. foster managerial capacity building
7. accentuate strategic information utilization
8. bridge strategic information gap
9. create strategic network synergy and
10. sustain resource dynamism and relevance
In the light of the fore-going profiles of ITI economies, it is most expedient for stakeholders of strategic
institutions to continuously invest in digital expansion, reengineering and redefinition, as it constitutes modern
day quintessential mode for greater industrial capacity building and corporate competitive edge. ICT compliance
and ITI economies largely accounts for quantum leap progress and success of many organizations, especially in
the advanced and emerging economies of the world today. These super-fortunes are still far beyond the reach of
many less developed countries (LDCs), especially as closed management information system (CMIS)
characteristically prevails. The former blocs are rather characterized by open management information system
(OMIS). Vividly, in the latter bloc, the associated poor access to critical information gravitates work processes to
systemic demobilization, investment sub-optimization and eventual institutional degeneracy (Chiwar, 2012;
Monye & Oshio, 2011; Igwela-Okanu & Agundu, 2008). On account of these, the over-riding recommendation
is for corporate executives and operatives to fully brace up with productive digitization and simplify institutional
tasks to harness cutting-edge innovative economies to ITI on a strategically sustainable basis.
4.0 Conclusion
In the face of numerous challenges to ICT installation, adaptation and utilization in strategic institutions, it is
vitally critical to deepen executive commitment towards motivating the operative constituencies to embrace
change and support to digitization drive. ITI and other new technologies should be explored to make institutional
tasks easier, leveraging on core skills and peculiar auspicious competencies ahead of competition (Ekanem,
2011; Haksever, Render, Russell & Murdick, 2000). Where the digital grid takes after the open book
management approach (OBMA), which is equally synonymous with OMIS, then information sharing among
operatives would be auspicious, ultimately translating to higher individual/collective productivity. Furthermore,
the practice of sharing relevant information with operatives at various industrial levels of activity relatively
makes for greater responsibility, accountability, objectivity and productivity. Nonetheless, it is imperative to
provide a template which clearly stipulates performance targets in measurable terms. With such
commercial/industrial framework, executive and operative functionaries would better understand how their
individual/collective inputs actually contribute and aggregate to holistic progress and success of the organization.
For sustainable ITI optimization, the imperatives also border to risk identification, administration and
management (Danjuma, 2011; Crouhy, Galai & Mark, 2006; Agundu, 2006; Ebenezer, 2004).
6. Journal of Information Engineering and Applications www.iiste.org
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Vol.4, No.7, 2014
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The criticality of risk management in the administration of business operations and sundry corporate
investments cannot be over-emphasized. The four broad areas of risk management emphasis are:
a. technical volatility, which requires adoption of strategic acquisition and conformance
management principles
b. operational volatility, which requires adoption of strategic human development and
responsibility management principles
c. system volatility, which requires adoption of monitoring and evaluation management
principles and
d. environmental volatility, which requires adoption of strategic market planning, targeting and
performance management principles
In Nigeria’s monolithic petro-dollar denominated economy, opportunities for strategic holistic
innovation are replete, particularly in the education, food/beverage, and oil/gas sectors; represented in this study
by the ESOs, FBSOs and OGSOs. Sustainable corporate efficiency and efficacy in relation to ITI over time
should significantly transform institutional practices, synergize functional change processes and bequeath
competitive cutting edge technologies which ITIs represent.
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