Découvrez l'état de l'art de l'intelligence artificielle et des chatsbots. Va-t-on remplacer l'humain ?

1. L’IA et les Chatbots
Va-t-on remplacer l’humain?
Dr. Hatem Ghorbel
Haute École Arc Ingénierie

2. 13 research groups - 130 researchers
aR&D turnover: 6M € / yr (external funding)
Key Figures
3 cantons : Neuchâtel, Jura, Bern
5 sites close to industrial needs
7 Bachelor / 2 Master Degrees
500 students
180 employees
55% Teaching - 45% Applied Research
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3. 7 Bachelor / 2 Master Degrees
BACHELOR
• Information Technology
Multimedia and Software Development
Industrial and Embedded IT
• Microtechnologies
Watchmaking Engineering
Industrial Process Engineering
Microtechnologies and Electronics
• Industrial Design Engineering
Ergonomics and Design
Mechanical System Design
MASTER
• Information Technologies
• Industrial Technologies
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4. Strategic positioning
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5. Watch and Precision Engineering
User-Centered Product Design
Embedded-Computing Systems
Interaction Technologies
Data Analytics
Image Proc. & Computer Graphics
Computational Mechanics
Production Equipment Design
Industrial Processes
Metrology & Industrial Vision
Low Power Electronics
Micro & Nano-Systems
Surface Engineering
13 Research Groups
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6. What is a ChatBot
• Commercial definition
– Conversational agent
– Virtual assistant
• Academic definition
– Dialog system
– Question answering system
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7. History of ChatBots: a timeline
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1950
Turing Test
1966
Eliza
2011
CleverBot
1995
Alice
1972
Parry
2014
Slack Bot
2005
Jabberwacky
1983
Racter
2018
Google Assistant
2015
Messenger Bots

8. First ChatBot ELIZA (MIT 1966)
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9. CleverBot (Carpenter 2011)
• 59.3% judged as human by 1334 votes
• Example presented by Prof. Verena Reiser in Swisstext
conference 2017
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10. Example presented by Prof. Verena Reiser in
Swisstext conference 2017
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https://youtu.be/snXs34wYf3M?t=1194

11. Today: ChatBots & IA
• Usaully used in messaging platforms.
– E-commerce
– Mobile assistant
– Customer relation
– Etc.
• 67% of ChatBots are used for customer support.
• Since the start of Messenger, more than 200’000 Chatbots have been created.
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12. ChatBots in industry
• Goals achieved for
industries thanks to
Chatbots
– 78% of clients that are
more satisfied
– And 71% of improvement
in the domain of innovation
• The main fear is the risk
of a bad buzz from a
defective AI
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13. ChatBot in Industry 4.0
• 41,5% of industries are interested in Chatbots.
28% have already implement one
– Natural communication with «things»
– Creating a new way to interact with capability of machines, logistics
databases, etc.
• By 2021, more than 50% of enterprises will spend more per
annum on bots and Chatbot creation than on traditional mobile
app development says a Gartner report with predictions for
2018”
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14. Challenge in ChatBots
• Text to speech
• Natural language understanding
• Machine Deep Learning
• Open conversations -> difficult
• Task-oriented conversations
• Question answering bots
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15. Google assistant 2018
• Chatbots can replace human to do certain tasks but not all !
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16. Google assistant example 1
• https://youtu.be/D5VN56jQMWM?t=43
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17. Google assistant example 2
• https://youtu.be/D5VN56jQMWM?t=164
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18. Merci
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