A presentation that teaches basic facilitation skills

1. Facilitation Skills Sanjana Hattotuwa

2. What is conflict?

6. Conflict, and resolution

12. Face Liar

13. But who said the rope was tied to anything?

15. Why facilitate? To change behavior To get action To ensure understanding To persuade To get and give Information

16. Facilitator = Conductor

19. Facilitation Skills Active listening Give constructive feedback Self disclosure / sharing Reflecting skills

20. Facilitation Skills Question / clarify Problem-solving Reframing Summary

21. PARAPHRASING Restating what another has said in your own words SUMMARIZING Pulling together the main points of a speaker QUESTIONING Challenging participants to tackle & solve problems 3 keys to effective facilitation

22. Maintain eye contact Make encouraging statements Nod Your Head Keep an open body position Repeat a sentence or part of one Repeat the last word or two of the prior speaker More tips

24. Questioning Use OPEN questions to probe: “ Who, why, what, when, how?” Use CLOSED (yes/no answers) to redirect/ summarise: “ Are you saying that…?”

27. Thank You !