1. CSI International, Inc. Performance Based Recognition

2. CSI InternationalPerformance Based Recognition To understand Performance-based Recognition, we need to begin with a definition of Performance Management: A technology, for managing both people’s behavior and results, two critical elements of measuring performance. Performance cannot be viewed as independent of either element. * *Dr. Aubrey C. Daniels, Author and Behavioral Scientist

4. Not-Engaged employees are essentially “checked-out.” They are sleepwalking through their workday. They are putting in time, but not enough energy or passions into their work.

6. Gallup’s Employee Engagement Studies find..

7. 28% of employees are Engaged

8. 54% are Not Engaged

10. Increased productivity

11. Greater financial performance

17. To be understood

18. To grow

19. To be rewarded and recognized

20. To be listened to

21. To be empowered

23. Respond to inflation, recruiting & retention issues

25. Alignment of associate & organizational interests

26. Reinforcing processes, values and mission

27. Communicate recognition, performance, appreciation

28. Leverage Senior Management as program champions

30. Peer 2 Peer “Thank You” (non-monetary)

31. Peer 2 Peer “Nomination” (with Nomination Builder)

32. Manager Recognition

33. “SPOT” Recognition

34. Traditional Awards

35. Digital Awards● A Complete Suite of Client Support Services

36. STARS PERFORMANCEa fully integrated system which enables our clients to implement, manage, analyze and control all recognition initiatives deployed to Engage, Motivate and Retain Talent in their organization. Spot Recognition Spot Echelon—peer-t0-peer and nomination functionality with immediate award redemption Spot Digital—low-cost electronically delivered awards tailored to younger audiences Spot Traditional—symbolic awards with high-impact packaging and personalized notes Stars Performance Points Incentive, reward, recognition programs utilizing the currency (of) accumulated points to choose awards Comprehensive Suite of Support Elements

37. CSI International’sSTARS RECOGNITION STRATEGY

39. Tailored for Your Needs and Budget

40. Your “Branded” Program

41. Delivered to your Work Environment

42. Encourage “Buy In” and Program Awareness

43. Vehicles

44. Video – Intranet

45. E-Mail

46. Web Conference

47. E-Letter

49. Identify and train All Levels of Management with Program Responsibility

50. Utilizing Four Modules

51. Recognition Strategy and Program Overview

52. Technology Reviews

53. Roles and Responsibilities

54. Presentation Skills

55. Training can be Deployed to Meet “Your” Individual Needs

56. Train-the-Trainer

57. Web-Based

58. CD/DVD

60. “Learn & Earn” Programs

61. SCORM Compliant programs, certifications

63. BASIS – DATABASE HIERARCHY

64. FULL SUITE of REPORTS

65. REAL TIME METRICS/GRAPHICS

66. MEASURE

67. Participation

68. Budget

69. Behavior/Values

71. Your Account Manager is the lead person accountable for your program

72. Implementation

73. STARS Technology

74. Communication

75. Training

76. Measurement

78. CSI is your Strategic Recognition resource to increase…ENGAGEMENT, MOTIVATION, and TALENT RETENTION