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COMMUNICATION
KEYS
TEN10 HIDDEN KEYS
TO TEAM, TIME,
& SERVING
OTHERS
by tim miles
Team Engagement
Time Management
Servant Leadership
In the particular is
contained the
universal.
“
James Joyce
DADDY,
I HAVE A
QUESTION
by
tim
miles
“Daddy, I have a question.
Yes, Will.
How old do I have to be
to own a jetpack?
“
Will Miles
Scientist, Philanthropist, Bon Vivant
Do you need a permit to
own a raygun?
Will Miles
Scientist, Philanthropist, Bon Vivant
“
When I become a Jedi,
who decides what color
my lightsaber will be?
Will Miles
Scientist, Philanthropist, Bon Vivant
“
Do me a favor...
So how does it feel to be autistic when you are
overstimulated? It feels like: 20 cologne smells (all
people around you are wearing different things, etc.
Autistics smell all of it), like hundreds of kids
running around you asking you questions in
different languages, like you’re sitting in a chair that
is missing one leg and trying to balance it while all
that is going on, and lights flickering…too much,
hence why autistics have Meltdowns.
“
Kristina DesJardins
Author, Autist
November 20, 2005
November 21, 2005
WHATIS AUTISM?
• Qualitative impairment
in social interaction
and communication
• Restrictive and
repetitive behaviors.
March 28, 2018
COMMUNICATION
KEY1
ONE
CHANGE
COMMUNICATION
KEY1
You cannot expect someone else to
change his behavior until you’re first
willing to change your own.
COMMUNICATION
KEY1
Meet people where they are.
Be kind.
Everyone you meet is
fighting a hard battle.
“
Plato
You never really understand
a person until you consider
things from his point of view.“
Atticus Finch
COMMUNICATION
KEY1
Cultural Competency
Change requires motivation.
The motivation can come
from fear or love.
The choice is yours.
“
Becky Bailey, Ph.D.
COMMUNICATION
KEY1
ChrisVoss
COMMUNICATION
KEY1
ChrisVoss
COMMUNICATION
KEY1
ChrisVoss
Behavioral Change
Stairway Model (BCSM
1. Active Listening
2. Empathy
3. Rapport
4. Influence
5. Behavioral Change
COMMUNICATION
KEY1
Observe & Point Out
What People Do Well
COMMUNICATION
KEY1
Chris Ulmer
Change your thoughts,
and you
change your world.
“
Norman Vincent Peale
COMMUNICATION
KEY1
Change doesn’t start on a stage.
COMMUNICATION
KEY1
Change doesn’t start in an office.
COMMUNICATION
KEY1
Change doesn’t start in a board room.
COMMUNICATION
KEY1
Change starts in your heart.
COMMUNICATION
KEY1
Change starts in your mirror.
COMMUNICATION
KEY1
Model the behavior you
want to see in others.
COMMUNICATION
KEY1
“You’ve got to earn my respect!”
COMMUNICATION
KEY1
Treat people like
they make a difference…
COMMUNICATION
KEY2
TW
CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
“He can’t speak to you…”
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
“…but he can hear you…”
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
“…and he can understand you…”
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
How will you measure greatness?
Comparison is the
thief of joy.“
Theodore Roosevelt
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
Embrace Constraints
By autistic standards, the “normal” brain is
easily distractible, is obsessively social, and
suffers from a deficit of attention to detail
and routine. Thus people on the spectrum
experience the neurotypical world as
relentlessly unpredictable and chaotic,
perpetually turned up too loud, and full of
people who have little respect for personal
space.
“
Steve Silberman
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
HOW willYOU measure success?
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
Non-Cognitive Skills
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
Self-Efficacy
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
IMPROVE
MEASURE
and
REWARD
You what you
It isn't the mountains
ahead to climb that wear
you out; it's the pebble in
your shoe.
“
Muhammad Ali
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
LittleVictories Matter
Every child deserves a
champion.
“
Rita Pierson
Rita Pierson
And I gave them a saying to say:
"I am somebody. I was
somebody when I came. I'll be a
better somebody when I leave. I
am powerful, and I am strong. I
deserve the education that I get
here. I have things to do, people
to impress, and places to go."
And they said, "Yeah!"
You say it long enough, it starts
to be a part of you.
COMMUNICATION
KEY3
THR
CLEAR v. CLEVER
COMMUNICATION
KEY3CLEAR v. CLEVER
Literal Thinking
COMMUNICATION
KEY3CLEAR v. CLEVER
Specifics > Generalities
COMMUNICATION
KEY3CLEAR v. CLEVER
COMMUNICATION
KEY4
FOU
OVERSTIMULATED
COMMUNICATION
KEY4OVERSTIMULATED
How many of you check your phone
before you get out of bed?
WILLIPEDIA
Will Miles
7th Grade
F.C.S.
62.28%
(525)
37.72%
(318)
62.28%
(525)
37.72%
(318)
Tony Schwartz
New York Times, 11/28/15
According to one recent survey [by Adobe], the average white-
collar worker spends about six hours a day on email. That
doesn’t count time online spent shopping, searching or keeping
up with social media.
The brain’s craving for novelty, constant stimulation and
immediate gratification creates something called a
“compulsion loop.” Like lab rats and drug addicts, we need
more and more to get the same effect.
Endless access to new information also easily overloads our
working memory. When we reach cognitive overload, our ability
to transfer learning to long-term memory significantly
deteriorates. It’s as if our brain has become a full cup of water
and anything more poured into it starts to spill out.
“
MULTITASKING?
There's no question whatsoever that
multitasking, especially among those who do it
the most, is at the very least ineffective and at
the worst, harmful.
Basically, they are worse at most of the kinds
of thinking not only required for multitasking
but what we generally think of as involving
deep thought.
“
Dr. Clifford Nass
Stanford University
I believe that genius in the 21st
century will be attributed to people
who are able to unplug from the
constant state of reactionary
workflow ... and allow their minds to
solve the great challenges of our era.
“
Scott Belsky
CEO, Behance
COMMUNICATION
KEY4OVERSTIMULATED
COMMUNICATION
KEY5
FIV
LISTEN
COMMUNICATION
KEY5LISTEN
it seems like a bazillion people
want to be heard?
But, like, maybe six want to listen?
For it to be effective, curiosity has to be
harnessed to at least two other key traits.
First, the ability to pay attention
to the answers to your questions—
you have to actually absorb whatever it
is you’re being curious about. Second
is the ability to act.
“
Brian Grazer
A Curious Mind
Life isn’t about finding the answers.
It’s about asking the questions.
“
Brian Grazer
A Curious Mind
COMMUNICATION
KEY5LISTEN
COMMUNICATION
KEY5LISTEN
Listening is a MUSCLE…
COMMUNICATION
KEY5LISTEN
Laura Harbaugh’s 3-Second Rule
COMMUNICATION
KEY6
SIX
COME TOGETHER
6COMMUNICATION
KEY
COME TOGETHER
“Yes, there’s a free lunch.”
COMMUNICATION
KEY6COME TOGETHER
Thirty Minutes A Week
COMMUNICATION
KEY6COME TOGETHER
Thirty Minutes A Week
“What have you learned?”
COMMUNICATION
KEY6COME TOGETHER
Thirty Minutes A Week
Facebook Group
“What have you learned?”
COMMUNICATION
KEY7
SEV
PROCESS ROCKS
COMMUNICATION
KEY
SIX
PROCESS ROCKS
7
Transitions should be marked,
milestones commemorated,
and pits filled.“
Chip and Dan Heath
Authors, The Power Of Moments
COMMUNICATION
KEY7PROCESS ROCKS
Transitions are hard.
COMMUNICATION
KEY7PROCESS ROCKS
Single Task
Isolation / Office Hrs
Not A Marathon
Review / Preview
Batch Email/Phone
Calendar v. To Do
COMMUNICATION
KEY8BLACK HOLES
EIG
Once in a while, you get
shown the light in the
strangest of places if
you look at it right.
“
Robert Hunter
Lyricist, The Grateful Dead
COMMUNICATION
KEY9
NIN
WHAT IS NROMAL?
Why is it everybody wants their
children to be normal, but no
one wants them to be
average?
“
Roy H. Williams
CEO, Williams Marketing
Why is it so many schools
teach what to think
but not how to think?
“
Bonnie Young
CEO, Green Learning Academy
WHAT IS NROMAL?
Retweeted by Thinking Persons Guide to Autism
“
Jordan Mills
@JAMills1014
“
For too long, we've assumed that there
is a single template for human nature,
which is why we diagnose most
deviations as disorders. But the reality is
that there are many different kinds of
minds. And that's a very good thing.
“
Jonah Lehrer
Wall Street Journal, 3/31/12
I’ve learned that every human being, with or
without disabilities, needs to strive to do their
best, and by striving for happiness you will arrive
at happiness. For us, you see, having autism is
normal— so we can’t know for sure what your
“normal” is even like. But so long as we can
learn to love ourselves, I’m not sure how much it
matters whether we’re normal or autistic.
“
Naoki Higashida
The Reason I Jump
We all have special needs.
Number one in your life's blueprint, should
be a deep belief in your own dignity, your
worth and your own somebodiness. Don't
allow anybody to make you feel that you're
nobody. Always feel that you count. Always
feel that you have worth, and always feel
that your life has ultimate significance.
“
Martin Luther King, Jr.
Build The Whole Person
COMMUNICATION
KEY10
TEN
COMMITMENT
The magic is not in
the size of your steps.
But in the Will
to just keep going,
and in encouraging
others to do the same.
We need you—more
than ever—to join a
new generation of
Superheroes.
DOYOU HAVE
WHAT IT TAKES?
And they said, "Yeah!"
Dr. Rita F. Pierson, the daughter of Hazel and Julius
Walker, was born October 27, 1951 in Houston, Texas.
She departed this life on Friday, June 28, 2013.
Most recently she was recognized for sharing her
expertise on the PBS production of TED Talks. The
ABC television news magazine, 20/20 reported,
"Educator Rita F. Pierson talks about the bond that is
missing between educators and students". It was viewed
and modeled for educators as far away as New
Zealand. Over one million online viewers watched the
2013 TED Talks. [It’s now over seven million.]
Rita possessed a keen sense of observation and rare
ability to accept and respect people for who they were.
She never met a stranger and her infectious humor
touched all with whom she came in contact.
“
Houston Chronicle
July 12, 2013
WHY ARE YOU HERE TODAY?
TOMORROW IS UNCERTAIN.
TODAY, YOU HAVE A OPPORTUNITY.
COMMUNICATION
KEY
1JUST
THING
10COMMITMENT
ONE FINAL
LESSON
ALWAYS
EXPRESS
GRATITUDE
timmilesco.com/
mcan18
THANK
YOU FOR
BEING
AWESOME!
GetTims.Email
3-5x/week Saturday
Digest
by
tim
miles
DADDY,
I HAVE A
QUESTION

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