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Crisis comms in the age of social media

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Crisis comms In the age of social media
Be prepared ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening & responding process ,[object Object],[object Object],Identify those that are asking questions Make sense of the conversation - filter for items we can respond to, remove off-topic conversation, categorise each item Assess the most appropriate response (eg. leave , respond publicly, respond privately, escalate). Assign responsibility via online ticketing system
Be prepared ,[object Object],[object Object],[object Object]
When the tsunami hits ,[object Object],[object Object],[object Object],[object Object]
Managing the aftermath ,[object Object],[object Object],[object Object],[object Object]
Thanks For further conversation http://wearesocial.net

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