2. หัวข้อบรรยาย/กรณีศึกษา
1 แนวคิดทฤษฎีองค์การ
2 โครงสร้างและการออกแบบองค์การ
Focus on task performance and structure
Focus on motivation
Focus on adjustments to the external environment
3 หลักการการออกแบบองค์กรที่มีประสิทธิภาพ
4 Fundamentals of Organization Designพื้นฐานแนวคิดการออกแบบโครงสร้างองค์การ
C 1 : Harvard Business Case / NYPD New
5 Designing Around the Customer
C 2 : Harvard Business Case /Transformation at Ernst & Young United Kingdom
organization @TC 2013
3. The Star ModelTM: A Framework for Decision Making
• Strategy
• Organizational Capabilities: Translating Strategy into Design Criteria
Structure
• Processes
• Rewards
• People
organization @TC 2013
16. Design Principles
•
•
•
•
•
•
•
•
•
Requisite Complexity
Complementary Sets of Choices
Coherence, Not Uniformity
Active Leadership
Reconfigurability
Evolve, Do Not Install
Start with the Lightest Coordinating Mechanism
Make Interfaces Clear
Organize Rather Than Reorganize
organization @TC 2013
17. What was it all about?
Configuring:
ü Structure
ü Processes
ü Reward systems
ü People practices & policies
TO SUPPORT THE STRATEGY
Source: Galbraith, J & al: « Designing Dynamic Organization » Chapter 1 ‘Getting started’
organization @TC 2013
18. NGSB Methodology – Our Star Model
Strategy
Need for Design
Barrier Issues
Strategic Success Factors
Strategic Design Criteria
People Practice
Staffing and Selection
Performance Feedback
Learning and Development Workforce
Planning
Structure
Organization Disconnect
Roles and responsibilities
Efficient Span-of-control
New Structural Elements
Reward System
Goals and Results
Values and Behaviors
Individuals and Teams
Metrics
Lateral Process Integration
Integrative Roles
Teams
Networks
Matrix Structures
Realized Design Benefits
Effective Structural Change
No Organization Disconnect
Reduced Role & Decision Conflict
Efficient Span-of-control
HR Partnership
Silo Integration
Strategic Staffing
Increased Management Skills
Management Consensus
Adapted from Designing Organizations by Jay R. Galbraith, p. 12 (Josey-Bass, Inc., San Francisco, CA 1995)
18
NORTHROP GRUMMAN
PRIVATE/PROPRIETARY
organization @TC 2013 LEVEL
I
19. What We Learned
One-Page Consensus from Completed Strategy Workshop
Success Strategies (Tool 3)
-----------------------------------------------------------------------------
Strategic Org Capabilities (Tool 4)
Design Changes (Tool 4)
--------------------------------------------------------------------------------------------------------
1. ----------------------------------------------2. ----------------------------------------------
Technical success
§ Improve accuracy, process, training
3. Continuous improvement group
Project success
§ Prioritize all work
4. Project management team
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
5. ----------------------------------------------6. ----------------------------------------------7. ----------------------------------------------8. ----------------------------------------------9. -----------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
19
organization @TC 2013
20. NGSB Methodology – Workshop Overview
Methodology Phases
Strategy
Workshop
Purpose
→
Design Workshop
→
Implementation
Workshop
▪ Issues with current design?
▪ Does design address all
criteria/issues?
▪ Are key processes integrated?
▪ Do current practices support?
▪ Is the design improved?
▪ Is the implementation ready?
▪ Will employees transition
smoothly?
• Has the design been effective?
Improving What Is Inefficient or Ineffective
Validating Design & Optimizing
Implementation
1. Deciding What Works Well
Tools
▪ Assess and implement design
Identifying What Needs to Change
Questions
▪ Issue resolution & detailed design
5. Improving structural connections
6. Improving roles and responsibilities
7. Improving responsibility levels
8. Improving span-of-control
9. Detailed structural changes
10. Improving lateral process integration
11. Validating reward & people practices
▪ Design need and changes
▪
▪
▪
▪
Why change?
Are we ready?
What capabilities are lacking?
What change is needed?
2. Deciding What Will Succeed
3. Determining Org Capabilities
4. Determining Design Changes
12. Design/implementation check
13. Design effectiveness
14. Role transition
Adapted from Organization Design, The Collaborative Approach by Naomi Stanford, p.3 (Elsevier Butterworth-Heinemann, Burlington, MA, 2005).
20
NORTHROP GRUMMAN
PRIVATE/PROPRIETARY
organization @TC 2013 LEVEL
I
21. Four Phases of Organization Design
I. Determining the Design Framework
Leader and
Executive Team
Current State
Assessment
Strategy
What organizational capabilities do we need
to deliver on the strategy?
Leadership Team
II. Designing the Organization
Processes and Lateral
Capability
Structure
What structure and
organizational role meet our
strategic design criteria?
Steering Committee
and Work Groups
Whole
Organization
What is the gap between
where we are and where
we want to go?
How will work get
coordinated and integrated
across business units?
Reward Systems
How do we measure
and reward performance at an
individual, a team, and an
organizational level?
People
How do we select and
deploy people into new
roles, manage their
performance, and support
their development?
III. Developing the Details
What are the details?
How do the pieces all work together?
IV. Implementing the New Design
How are we going to make the transition?
Source: Jay R. Galbraith, Designing Organizations: An Executive Briefing on Strategy, Structure, and Process (San Francisco: Jossey-Bass, 1995).
organization @TC 2013
27. ü
ü
ü
ü
PEOPLE / TALENT: Assessment Focus
Does the organization have the competencies / talents
required? What are the competencies / talents required?
Have HR practices kept pace?
Is there a good process for developing competencies &
talent, for making sure people have meaningful job
experiences & career paths?
How do the established HR practices facilitate and/or
impede collaboration & integration?
Is the organization developing the needed leadership
capability and succession at all levels?
REWARDS / INCENTIVES:
Assessment Focus
ü Does the reward system
motivate & reward required
individual & team
performance?
ü Does it motivate the needed
cooperation among
individuals & across various
teams & units?
ü Does the performance
assessment process focus
on the key individual &
collective performances?
ü Are rewards flexible enough
for diversity of work – yet
foster the needed inter-group
collaboration?
q
ü
ü
Work
Processes
People
ü
Structure
Culture
Rewards
ü
ü
Assessing
Organization
Design
Strategy
WORK PROCESSES
Describes the key tasks & activities of an organization
Assessment Focus
Are there work processes that have become more (or less) important
in the current environment & given the business strategy (e.g., where
customer emphasis, technology, or business requirements are
changing)?
Which major work processes currently work well (are well integrated),
& which need to be improved? Where does coordination/ integration
break down?
Do support processes meet the requirements of the businesses?
ü
ü
Management
Practices
STRUCTURE: Assessment Focus
ü Does the current structure leverage
talent (board and staff) and optimize
partnerships?
ü Does the current structure facilitate
or impede effective management of
functions, programs, customers, and
partners?
ü Does the current structure impede or
facilitate work effectiveness/mission
accomplishment?
ü Are there the right kinds of
connections across units and/or with
partners to be able to effectively &
efficiently make decisions, resolve
issues & integrate work? Where
does this break down?
ü Are the various parts of the
organization well linked through the
information technology system?
MANAGEMENT PRACTICES: Assessment Focus
How is the direction set & cascaded through the organization? How well does it work?
How well does it help integrate the activities of the organization? (e.g., strategy, goals &
objectives, budgets, metrics, reviews, etc.)
Are decision-making processes, authority, & responsibility clearly defined & well
understood? How do they break down? Where is there a lack of common understanding
that may get in the way of well integrated and/or efficient work?
Does the right information get where it needs to be for effective performance? Does
information get shared across the organization? Where does this break down?
Are there processes in place for learning across the organization & improvingorganization
work &
business processes? Where does this break down?
Currere Adaptation of Galbraith Star
Model
@TC 2013