05-Operations Management

1. MANAGING OPERATION AND IMPROVING QUALITY Lecture Notes for Business Introduction By Fahmy Radhi

4. Transformation Process Output Process Input Automobiles Televisions Services Manufacturing Assembling Transporting Storing Consulting Materials Machines Man/workers Money/capital Information

6. Differences between Goods and Services Intangible outputs Can not be inventoried High customer contact Short response time Small facilities Labor intensive Not be easily measured Tangible and durable Output can be inventoried Low customer contact Long response time Large facilities Capital intensive Quality easily measured Services Goods

7. Proportion of goods and services