How to communicate with and manage a project team for maximum performance

1. Introduction to Human Factors in
Project Management
Productive Project Team Management

2. Who is Strategic Human Insights?
• Organizational business consulting firm
• We align talent and business to create performance
driven organizations
• Founded in 2001
• Over 20 years experience in delivering business
solutions
• Industry experience includes professional services,
healthcare, financial services, franchise organizations,
information technology firms and sales organizations

3. Teams
“Not Finance. Not Strategy. Not Technology.
It is teamwork that remains the ultimate
competitive
advantage, both because it is so powerful
and so rare.”
Patrick Lencioni, The Five Dysfunctions of a
Team

4. Human Factors in Project
Management
Objectives of this session
• Understanding team dynamics
• Putting a team together
• How to manage a team
• Measuring Productivity of the team

5. High Performance Leadership
Team Model
Purpose
Why the Team Exists
StructureWhat the
Team Does
Synergies
How Members
Relate to Each
Other

6. High Performance Team Synergies
• Communication
• Cohesion
• Synergy
• Trust and Respect
– Competency
– Integrity
– Fairness

7. What you are likely to encounter
• The dominant one
• The enthusiastic one
• The patient one
• The conscientious one
The million dollar question: HOW do you get the
most out of them?

8. The Dominant One
• Bottom line organizer
• Forward looking
• Initiates activity
• Challenge Oriented
• Innovative

9. Communicating with the Dominant
One
• Be clear, specific and to the point
• Be prepared with support material in a well
organized package or outline
• Factors that create tension
– Talking about things not relevant to the
specific issue
– Appearing disorganized or leaving loopholes

10. The Enthusiastic One
• Optimistic and enthusiastic
• Creative problem solving
• Motivates others toward goals
• Negotiates conflict

11. Communicating with the Enthusiastic
One
• Provide a warm and friendly environment
• Don’t talk about too many details - put them in
writing
• Ask “feeling” questions to draw them out
• Factors that create tension
– Being curt, cold or tight lipped
– Controlling the conversation
– Driving on facts, figures or abstractions

12. The Patient One
• Dependable team player
• Will work for a leader and a cause
• Patient and empathetic
• Logical, methodical thinker
• Service oriented

13. Communicating with the Patient One
• Break the ice by starting with a personal
comment
• Present your case non-threateningly
• Ask “how” questions to draw out their opinions
• Factors that create tension
– Rushing into business
– Being domineering or demanding
– Forcing them to respond too quickly to your
objectives

14. The Conscientious One
• Maintains high standards
• Defines, clarifies, gets information and tests
• Objective, the anchor of reality
• Comprehensive problem solver

15. Communicating with the
Conscientious One
• Prepare your case in advance
• Stick to business
• Be accurate/realistic
• Factors that create tension
– Being casual
– Pushing too hard or being unrealistic with
deadlines

16. Managing and Productivity
• Drive project performance management from the start
– Provide clear and consistent goals
• Provide “real time” performance management feedback
– Make feedback objective and provide it often
• Implement processes that are consistent, transparent
and enforceable
– Let the individuals have input into the process
• Tie project performance to organizational goals and
objectives
– If the business changes, change the performance
goals of the project

17. Final Thoughts on Teams
• Everyone will contribute in their own way –
leaders should help individuals be productive
• Help team members get to know each other so
they can be productive faster
• Address conflicts early if they arise
– Provide feedback early and often
• Allow the team to self manage once they hit their
stride
– Accountability is key for each team member

18. Questions
&
Answers

19. For more information please contact:
Vicki Z. Lauter
vicki@strategichumaninsights.com
404-978-2616
866-258-2998