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Iso 9001 quality policyThe ISO 9000 standard is absolutely clear on this question; the policy comes first and theobjectives are then developed in support of the policy.Quality PolicyThe quality policy is the only true definition of quality that counts in your organization.Provided that you take into account the few important items the standard asks for, youcan define and measure quality any way you choose.Make sure the policy builds on current corporate objectives and values - it must be fullyintegrated with those concepts.The quality policy is considered to be the driving force of the QMS as it commits yourorganization to meeting its objectives. It is also one of the key documents against whichthe performance of your QMS is measured.Once you have a set of measurable quality objectives which suit you and your customers,you can drop the vague word quality and focus your energies and your quality system onachieving those objectives.Your Quality Policy should drive continual improvementYou will be required to ensure that you continually improve the degree to which yourproducts and services meet customer requirements and to measure effectiveness of yourprocesses. To this end the continual improvement principle implies that you should adoptthe attitude that improvement is always possible and that organizations should developthe skills and tools necessary to drive improvement.Quality ObjectivesThe translation of the quality policy into practice is made by defining the supportingquality objectives but ISO 9001 does not specify how they are documented; they may bedocumented in business plans, management review output, annual budgets, etc.Quality objectives are now a clear requirement in their own right as opposed to being justa part of quality policy. They must be established in support of the policy and must focuson meeting product requirements and achieving continual improvement.Incorporate your Objectives into reporting
When your quality objectives are defined they must reflect the quality policy, becoherent, and align with the overall corporate objectives and customer expectations.Clearly defined quality objectives should also be closely linked to your key performanceindicators or other pre-existing indicators; otherwise they become meaningless. Theymust be set by Top Management and be incorporated into reporting.Keep your objectives up-to-dateObjectives are not static and need to be updated in view of the prevailing businessclimate, customer expectations and continual improvement activities. Dont be afraid torevise your quality objectives (either up or down) but ensure that personnel are madeaware that they have changed!Its worth remembering that even partial achievement of you quality objectivesdemonstrates continual improvement.Once you have a set of measurable quality objectives which suit you and your customers,you can drop the vague word quality and focus your energies and QMS on achievingthose objectives.SummaryThere are many formal definitions of quality but for all practical purposes you can ignoreall of them since the only definition that counts is the one on which Top Managementagree and communicate via the quality policy.Remember that there is a clear link between the dynamic aspect of revising the qualitypolicy and the quality objectives and the commitment of the organization to continualimprovement.If you want to download over free 50 ebook for iso 9001 standard, you can visit:http://iso9001ebooks.infoBest regards