The document discusses the importance of interpersonal skills in the modern workplace. It notes that today's work requires strong networking abilities as family structures change, coworkers rotate frequently, and hierarchies flatten. Developing interpersonal skills like communication, empathy, self-awareness, and conflict management is essential for effective teamwork and career success. The document provides tips for improving skills like assertive communication, active listening, and resolving conflicts constructively.

2. INTERPERSONAL RELATIONS

3. Need for Interpersonal Skills

4. Today’s work needs good networking skills.

5. Families stay as nuclear. Help is scarce.

6. Friends and Colleagues change faster.

7. Hierarchy is flattened so the number of your co-workers increase.

8. Your team interacts with other teams.

9. Your Boss, may be younger, more ambitious and likes to move fast.

10. No matter how hard you work or, how creative and brilliant you are if you can’t get along with the people who work around you, your professional life, and as a consequence, your personal life will suffer.

11. Interpersonal Skills A set of behaviours which allow you to communicate effectively and unambiguously in a face-to-face setting to assist progress towards achieving an objective

12. Skills essential for effective teamwork are: communicating and relating effectively, empathy and respect for the feelings and views of others, accurate self-evaluation of performance and relationships, and conflict management using active listening skills and empathy.

13. WHAT IS INTERPERSONAL SKILL • Effectively translating and conveying information. • Being able to accurately interpret other people's emotions. • Being sensitive to other people's feelings. • Calmly arriving at resolutions to conflict. • Avoiding gossip. • Being polite

14. It takes a combination of Self-awareness, Self confidence, Positive personal impact, Effective performance, Communication skills and Interpersonal competence to succeed in your career and life. Success elements in Relationships

15. Positive Personal Impact Do you know how other peoples see you? When you leave a meeting or end a conversation, what impression do you leave behind? What picture do other people have of you? How do you think they perceive you? We impact on others through our opinions, the amount we contribute, the sound of our voice, the effect of our silence, the expressions we use. Personal impact is ~ Improving your posture, knowing how to shake hands properly, having good manners, looking friendly and confident.

16. Effective Performance What ever you do, do it to the best of your ability.

17. Six interpersonal skills Applicable to almost all situations: Analyzing the situation Establishing a realistic objective Selecting appropriate ways of behaving Controlling your behaviour Shaping other people's behaviour Monitoring our own and others' behaviour

18. Assertiveness vs. Aggressiveness Assertiveness ~ means taking the initiative to deal with a problem in a constructive, self-protective manner. ~ Assertiveness attacks the problem, not the person. Aggressiveness ~ attacks the other person rather than the problem. It represents a destructive desire to dominate another person or to force a position or viewpoint on another person; it starts fights that end in quarrels.

19. Assertive and Aggressive Communication Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not. To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.

20. Interpersonal Communication skills I - statements help you express the way you feel and what you want with great clarity. “ You" – statements can make others feel angry and defensive immediately. A respectful tone of voice conveys that you are taking others seriously and that you also expect to be taken seriously. Further, people with good communication skills are assertive without being aggressive or manipulative.

21. Interpersonal Communication skills Eye contact is vital for good communication. Appropriate body language encourages conversation. Clear, organized ideas, specifically stated help you accurately and honestly describe your feelings and contribute to conversations and to decisions that need to be made.

22. Interpersonal Conflict Conflict occurs when two people, or two groups of people, cannot agree on any point, and differ seriously. Generally conflict begins with mild differences, disagreements, arguments, disputes, and fights.

24. Conflict Resolution Conflict resolution involves identifying areas of agreement and areas of compromise so that a solution to the disagreement or conflict occurs.

25. You can’t expect all others to see the things the way you see them. What is needed is proper analysis and constructive criticism. Constructive criticism requires good listening skills and Skills of constructively criticizing.

26. Skills of Constructive Criticism - Mention the good points, to begin with. - Show interest and your willingness to involve - Explain the problem and more importantly, do you have a solution for it. - give encouraging suggestions for improvement - Remember, you are criticizing the particular point and not the individual. - Do not bring out the past failures or problems and speak in the light of past experience.

31. The purpose of this presentation is to motivate you to Become aware of your communication style Improve your Interpersonal competence Reduce conflict in the workplace All these things, acting together, will improve productivity and thus increase profitability! Surely, any objective includes productivity and profitability !

32. IMPROVING INTERPERSONAL RELATIONS

33. Why IMPROVE Interpersonal Skills ? GOOD INTERPERSONAL SKILLS WILL ALLOW YOU TO NETWORK EFFORTLESSLY AND EFFECTIVELY .

34. How to IMPROVE Interpersonal Skills ?

35. Self Promotion. Promote yourself effectively. Understand your strengths and learn how to express them. [ Smile and Ask ]

36. Communicate effectively Good communications are invaluable in any situation. Be articulate, concise, enthusiastic, honest, and open.

37. Don't forget the other side of communicating: LISTENING. This is as important as speaking. Many people rather than listening, they spend their time thinking of the next thing they are going to say, thus taking virtually nothing in at all.

38. Think Creatively Solve problems and maximize opportunities with innovative ideas.

39. Follow through Follow through on your commitments, both to yourself and others.

40. Record keeping Take full and accurate notes.

41. Organize yourself your thoughts, your notes, your files, your time, yourself.

42. Teamwork Work hard for others and the rewards will come back to you ten times over.

43. WHY NETWORK? Everyone in your life is part of your network. They can all help you and you can help them. You should learn what you can about each individual.

45. BE TACTFUL T = Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback

51. WITH GRATEFUL THANKS to many authors, writers, teachers & good friends whose combined contribution inspired me in compiling this presentation

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