Organization Development through PEOPLE. Technique of OD

1. Name of the group member
Jay Visavadiya
Jigar Chauhan
MBA 3rd SEM (H.R.M)

2. The presentation is presented at

3. The topic is:-
Organization development
through people:-
Bringing your hearts to
work.

4. Live data collected from
Spencer’s hyper retail LTD;
Near genda circle;
Wadi-wadi, Alkapuri;
Vadodara.
Ph. 0265-6538791

5. Presentation includes…
 About Spencer’s HERITAGE.
 About Spencer's retail LTD.
 About management philosophy.
 What is Organization Development?
 OD through various technique.

6. • Since 1863, Spencer’s has been a part of the Indian retail
landscape.
• Originally owned by Mr. John William Spencer.
• It acquired Indian ownership in the 1960s, and became part of
the RPG Group in 1989.
• In 1995, RPG Enterprises launched Foodworld as a joint venture
with Hong-Kong based Dairy Farm International under the name
of “FOOD WORLD”.
• In 2006 RPG group launched the supermarket with new name
“SPENCER’S”.

7. About
• It is owned by Ram Prasad Goyankar Group.
i.e. RPG Group.
• RPG Group run about 250 stores (including about 29
large format stores) across 50 cities in India.
• The punch line of Spencer’s is “TASTE THE WORLD”.

8. Philosophy of management
American Japanese Indian
philosophy philosophy philosophy
Baring your Baring your
Baring
hand & hand, head
your hand
head & heart

9. What is OD?
 Organization Development is the applied behavioral
science.
 Basically OD is process of teaching people how to
solve problems, take advantages of opportunities, &
learn how perform better.
 OD is defined as a systematic process for applying
behavioral science principles and practices in
organizations to increase individual and organizational
effectiveness.

10. Improvement of
Hygiene Factors
& Motivators
Family Culture.
Recognition.
Participation in
OD through.
Administrative
Activities.
Training and
Development.

11. Improvement of Motivators Factors
• Motivators are the factors seeming to make
individuals feel satisfied with their jobs.
• This is one of the main reasons for turnover in an
organization.
• So organization need to improve the motivation
factors to improve Organization.
• Such as festival bonus, incentive on achievement of
performance, etc…

12. Improvement of Motivators Factors
• To check motivation level we ask following question to
employee.
QUESTIONS OF EMPLOYEE MOTIVATION YES NO
1. If they ask you to stay for more minutes apart from
your job time will you stay for few minutes?
2. Du you have festival bonus system?
3. Do you pay more attention to the positive things
people do rather than the negative?
4. Are you enjoying your work?
Etc…

13. Family Culture.
• Family culture is the one that lacks the most in many
of the organizations.
• In high context cultures people respect each other not
because what the people are capable off, but because
of age, designation etc.
• The workers come to their organization, do their part
of the job and leave.
• Hear to improve family culture Spencer's do have
policy of social get-to-gather & birthday of the month
celebration.

14. Family Culture.
• For Organization to Develop, they have to measure employee
satisfaction level.
QUESTIONS OF EMPLOYEE SATISFACTION YES NO
1. Du you have friendly relation with co-worker?
2. Do you have birthday celebration?
3. Do you have social get to gather?
4. Weather your supervisor & manager participate in
such celebration? Etc…

15. Through Recognition.
• Recognition is very important as it motivates and
encourages the workforce to work with more
enthusiasm, even when people know something is
right and best thing to do, they still need
encouragement, examples, and rewards to maintain a
desired behavior.
Spencer’s have the “STAR OF THE
MONTH” policy to encourage
Recognition, as well as the put 16x12”
inch large size photo of the “STAR OF
THE MONTH”.

16. Through Recognition.
• To identify the recognition culture we ask following
question.
QUESTIONS OF EMPLOYEE SATISFACTION YES NO
1. Du your supervisor & manager give feedback on you
performance?
2. Do you supervisor & manager encourage for the
positive performance?
3. Do your organization have a policy to encourage high
performance? Etc…

17. Through participation.
• One of the most important function of OD is a participation.
• Participation is not restricted to only top management; it
extended throughout the organization.
• Makin involving them in decision-making process, Spencer's
try to develop sense of owner in employee.
• Which in result making employee participative/involvement in
organization, willingly.
• As every employee start participating willingly in any part/
process of organization, organization will develop faster
camper to other organization.

18. Through participation.
• To check participation we ask following questions…
QUESTIONS OF EMPLOYEE ENGAGEMENT YES NO
1. Do you remember the name of each employee in your
department?
2. What kind of product range you have?
3. What are the promotions available on your product?
4. Do you attain daily BRIFING in your department?
5. Haw many customers you attain daily, on an average?

19. Training and Development.
• Trainings and workshops must be a regular part of
organization.
• Training, as defined by Manpower Services Commission in
1981, is a planned process to modify attitude, knowledge
or skill behavior through learning experience to achieve
effective performance in an activity or range of activities.
• Its purpose, in the work situation, is to develop the
abilities of the individual and to satisfy the current and
future needs of the organization.
• Spencer’s organize in-house training in every 6 month
duration.

20. Training and Development.
• To know about training & development we ask
following question.
QUESTIONS OF EMPLOYEE ENGAGEMENT YES NO
1. Do you have minimum level (12th pass) of
education?
2. Do you get training on a required basis?
3. Have you attain training during your job time?
Etc…

21. Graphical presentation.
35
30
25
20 Employees
15 Actual
10 Total
5
0

22. Conclusion.
• After scrutinizing all dimension of the OD in
Spencer’s, we can say that apart from the
participation of employee, all the factors are
well enough to develop the Organization
(i.e. Spencer’s).
• To improve participation Spencer’ have to
develop communication level, improve the
rules & need to have close supervision on
employee.