Customer Service By Vikram Dhal

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The presentation is a training material for customer service, attitude and handling difficult customers.Many thank goes to the persons who's information and material i have used in preparing this presentation.

Business Bildung

Customer Service ,[object Object],[object Object],[object Object],[object Object]

What does the customer expects from us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Qualities required for excellent customer service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service Representative ,[object Object],[object Object]

What is Attitude ,[object Object],[object Object],[object Object],[object Object],[object Object]

A positive attitude makes a big difference ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Superior Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Superior customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Handling Difficult or Angry Customers ,[object Object],[object Object]

Handling Difficult or Angry Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Handling Difficult or Angry Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Yourself ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Customer Service By Vikram Dhal

1. VIKRAM DHAL Customer Service

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