1. Business Planning & Development

4. If you had a Magic Wand with no limitations, what changes would you make to your organisation? MAGIC WAND Double our sales. Small highly focussed sales force. High impact point of sales documentation. Price points that maximise sales and margin. Management involvement in the sales process. Innovative incentive program for the sales team. No poor quality customers. No bad debts. Everyone pays on time. Leading edge product development. Global sales to reduce risk and local economic issues. Use of the latest technology. Video links to Customers and field staff.

5. How do we get there? NOW - WHERE - HOW Where will we be in the future? “ Business Plan” Strategic Planning “ Vision”

6. LOCUS OF CONTROL CUSTOMERS COMPETITION BANKS ECONOMY Where does the control lie?

8. SUSTAINABLE COMPETITIVE ADVANTAGE ABILITY TO BEAT COMPETITORS Low 0 5 High 10 5 High 10 VALUE TO CUSTOMER X X X X X X X X X X Rank 10 Key Success Factors

9. KEY SUCCESS FACTORS PERVASIVENESS 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. WE WILL WIN BY…….. SCA KEY PERFORMANCE MEASURES SCA PERFORMANCE MEASURES 8 7 5 9 6 providing a response time recognised by our customers as industry’s best On time delivery Quality Staff Training Response time Product Development 98% Delivery in full on time (DIFOT) Quotation turnaround in 24 Hours Phone to be answered within 3 rings - 99% of the time Customer complaints procedure established by 1/06/03 Customer Service Survey annually

10. ISSUE RANKING ABILITY TO SUPPORT SCA Low 0 5 High 10 5 High 10 OPPORTUNITY FOR IMPROVEMENT 1 2 3 4 5 6 7 8 9 10 Rank issues by business or department

11. POINT OF SALE MATERIAL PRODUCT QUALITY MANAGEMENT SALES PEOPLE SALES TRAINING SALES ADMINISTRATION RECRUITMENT BRAND NAME INCENTIVES MINDMAPPING 1 . Define the issue. 2. Brainstorm the elements. 3. Add branches to form the mindmap. SALES

12. ONE PAGE BUSINESS PLAN Nothing happens unless you do it. There is support available. A failure to plan is a plan for failure. Human Resource Department JUNE All Senior Managers ON-GOING CEO + Board of Directors MARCH Replace 3 staff with high quality people . M anagement competency audit . Announce my new role in Business Development . MANAGEMENT All Senior Managers J U N E All Senior Managers + HRD NOVEMBER Manufacturing Manager + HRD OCTOBER Human Resource Department JUNE Seven W astes analysis . R educe overheads by 10% . Put Vicky in charge of profit team for 3 months . Gain sharing program . PROFIT All Department Managers APRIL All Senior Managers JULY Jenny Jones - HRD AUGUST All Senior Managers + HRD NOVEMBER Time analysis for a month . Work out what can be stopped . Target 50% time reduction on product development . Pareto Customers . TIME MANAGEMENT James Hong - Dept B Manager MAY Pete Smith - HRD MARCH Human Resource Department JUNE Conduct Competitor Analysis . Develop SCA as per Mindshop Process. Secret shop Beta Products . COMPETITORS WHO WHE N BY ACTION PLANS STRATEGIES S ales $2 ,000,000.00 Staff 15 Sales growth +5% Profit 12 % of Sales 2IC appointed Acme Products ONE PAGE BUSINESS PLAN Revised February S ales $1 , 2 00,000.00 Staff 15 Sales growth falling Profit < 5% Key constraint – Me WHERE NOW