Personal Information
Unternehmen/Arbeitsplatz
Raleigh-Durham, North Carolina Area United States
Beruf
Director of Product Management | Create Innovative Software Products | Value Added Customer Success Management Skills
Branche
Legal
Webseite
http://interaction.com
Info
Over the past five years, in LexisNexis Litigation and Large Law Solutions divisions, I’ve had the opportunity to do what I do best: facilitate the creation, development, and marketing of innovative software products that delight the client; and build customer success programs to ensure that products seamlessly integrate with client systems and that client staff is trained in optimal product use.
I guided a matrix cross-disciplinary team of 50 in the reinvention, development, and delivery of the flagship eDiscovery platform to meet the data, AI (artificial intelligence), and efficiency requirements of today’s litigators.
I then built the team's first formalized customer success process...
Tags
voice of market
voice of customer
market fit
customer journey
best practices
agile
product marketing
customer success
product management
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Personal Information
Unternehmen/Arbeitsplatz
Raleigh-Durham, North Carolina Area United States
Beruf
Director of Product Management | Create Innovative Software Products | Value Added Customer Success Management Skills
Branche
Legal
Webseite
http://interaction.com
Info
Over the past five years, in LexisNexis Litigation and Large Law Solutions divisions, I’ve had the opportunity to do what I do best: facilitate the creation, development, and marketing of innovative software products that delight the client; and build customer success programs to ensure that products seamlessly integrate with client systems and that client staff is trained in optimal product use.
I guided a matrix cross-disciplinary team of 50 in the reinvention, development, and delivery of the flagship eDiscovery platform to meet the data, AI (artificial intelligence), and efficiency requirements of today’s litigators.
I then built the team's first formalized customer success process...
Tags
voice of market
voice of customer
market fit
customer journey
best practices
agile
product marketing
customer success
product management
Mehr anzeigen