rpf, evaluation, assessment

1. RFP Evaluation Work streams
WS 1- CRM, Sales & Marketing
Items to be assessed Reps. Required Names
Customer management: all interactive channels (contact centre, email, letter, Web) Customer Ops
Sales support Sales & Distribution
Products and service catalog (Prepaid, Postpaid, Hybrid) Products & Services
Marketing segmentation (Mass market, corporate, …) Marketing
Marketing campaigns management Marketing
SFA
Partners management
WS 2- Billing
Items to be assessed Reps. Required Names
Billing, charging Customer Ops
Rating Products & Services
Invoicing, publishing Customer Ops
Mediation (Passive & Active)
Provisioning
Roaming
Interconnect
Dunning
Collections
Account receivable
WS 3- Architecture & Infrastructure
Items to be assessed Reps. Required Names
Communication between different modules
Interfaces with network elements Network
Interfaces with partners (Bank, …)
Technical architecture components
Functional architecture (Multiplay, convergence, adaptability, …)
For each proposed environment (Prod, Preprod, dev, tests):
Type of equipments, GUIs specifics, Performance, Documentation, etc.
WS 4- Data warehouse & Business Intelligence
Items to be assessed Reps. Required Names
Structure & organisation
Data storage and archiving, extraction capabilities
Reporting capabilities Marketing
Customer Ops
Finance
WS 5- ERP
Items to be assessed Reps. Required Names
Resources management (Inventory, asset management) Marketing (SIM)?
Products & Services
Finance for assets
General ledger

2. WS 6- E2E Services
Items to be assessed Reps. Required Names
Program management No
Users training No
System operations No
System maintenance & support No
Knowledge transfer No
Equipments supply No