Company Profile-Software Division

1. UNEECOPS TECHNOLOGIES LTD.

2. About Uneecops
Service Offerings
Team & Process
Our Clients
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3. Founded In 1996.
Headquartered at New Delhi
Group having 3 divisions
Hardware
Software
BPO
Group Turnover over INR 70+ Crs
Over 300 satisfied customers
Global IT solution provider
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4. About Uneecops
Service Offerings
Team & Process
Our Clients
w w w. u n e e co p s . co m

5. Industry Verticals
Engineering,
Logistics Construction & Automotive Education Oil & Gas Pharmaceuticals Manufacturing
Infrastructure & Trading
Service Horizontals
Application
Application Customer Support &
Development &
Maintenance & Relationship Maintenance Upgrade Services
ERP
Support Management Services
Implementation
Services across diverse industry verticals
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6. ERP CRM ADD-ON UPGRADE SUPPORT
Consulting Consulting Development Standard Product Onsite
Implementation Implementation Implementation Add-ons Offshore
Support Support Support Dedicated Team
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Services across diverse industry verticals

7. Project Fuel
Payroll Pharma
Management Station
Business
Education Cold Storage Logistics
Intelligence
Integrated with SAP Business One
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8. Sub Quality Statutory
Contracting Indenting Reports
Control
Production
SMS Fixed Assets Institute
Planning
Integrated with SAP Business One
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9. About Uneecops
Service Offerings
Team & Process
Our Clients
w w w. u n e e co p s . co m

10. Our People Our Strength Competency Development Program
• Resource strength 50+ • Average mean person Hrs training per year per
resource 50
• Allocated to various domains and aligned to different
• Partners programs and seminars
service needs
• Knowledge sharing sessions
• Hired though campus recruitment, partners (need based)
• Certified SAP consultants • In-house Training Program
• Soft skills- interpersonal communications
• Cross training to enable multi tasking
Training & Experience –
To provide world class
services
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11. Business One - Implementation Cycle
Project Preparation Blue print Realization Final preparation Go Live & Support
Validate
Plan project Define system
organizational
environment Refine cutover plans
configuration
Set up Implementation Monitor live
Gather business environment
std & procedures requirements Validate business Establish long term
processes support plan
Execute kick-off Collect
configuration Train end users and Close open issues
needs Realize delta
administrators
System setup requirements
(DEV&QA) Prepare issue and Create & staff help Start long term
change log Conduct desk support plan
Production hardware organizational
installation Document training change management
System management
and testing plan Planning for Quality check: Go
Quality check: Project production support Live
preparation and cutover Execute cutover
Run Integration & Project closing
Quality check: Final
acceptance test preparation
Plan end user Start of production
Start training
Kick -off Internal review Go Live
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12. Customer
Open Ticket Query
Uneecops
Issue Assigned
Support Exec
Support Exec creates Support Exec
Response Yes No Recreates / Isolates
Issue
& sends the same the issue
Resolved?
to Customer.
No
Escalate to Acct Customer
Mgr satisfied? Yes Issue
Resolved?
Yes
No
Close Ticket Yes
Support Exec Escalates
to Sr Consultant
Issue No
w w w. u n e e co p s . co m Escalation to R& D
Resolved?

13. About Uneecops
Service Offerings
Team & Process
Our Clients
w w w. u n e e co p s . co m

14. Modern Industries Energy Infratech Ciria India
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15. THANK YOU
Thank You !