Unbabel for Zendesk App enables any company to read and write in any of 28 languages. In 5 min you can turn an agent into a polyglot. Multilingual Customer Service is key for any company growing to international markets - and does not have to be expensive or complex, you don't have to hire multilingual agents - just empower the ones you have with the Unbabel for Zendesk App.

1. How to start covering a new language in 5 minutes
Unbabel

2. Tickets can come
in many languages.

3. 82% of the world's population does not speak english, not even as a 2nd language
74% of consumers browse in their native language
72% of consumers are more likely to buy a product with information in their own language
56% of consumers say browsing in their own language is more important than price
46% of consumers say they never purchase products and services in other languages
74% of online shoppers are more likely to purchase from the same brand again if the after-
sales care is in their native language.
Why should I provide multilingual customer support?

4. Now your team can handle tickets
in 16 of them.

5. What happens
when a customer speaks
an unsupported language?

6. When a ticket arrives in a language you don’t cover
An Arabic speaking costumer meets a English speaking Agent
AR EN

7. A lot of things
can happen.The Agent
copy&pastes the
Arabic ticket into
Google Translate.
After that, the Agent
manages to figure out what
the customer meant, hoping
it will be a simple issue.
The Agent writes his reply in English and
Google Translates it back to Arabic.
The Customer receives a
Machine translated reply in
Arabic, together with the
English ticket. The Agent
hopes he stays engaged.
AR
AR
The Agent
copy&pastes the Arabic
Google Translation to
Zendesk and sends it
together with the
English reply.
AR

8. How does
Unbabel work?

9. For an Unbabel enabled Agent,
an unexpected Arabic ticket
is dealt like this.
The customer
ticket arrives in
Arabic.
Unbabel’s machine
translation helps understand
the customer’s request,
without leaving Zendesk’s
interface
If the Agent still doesn’t understand the
customer’s request, he can directly request
a human translation.
The Customer gets a
human translated reply
without even realizing the
Agent doesn’t actually
speak Arabic.
AR
The Agent writes his reply
in English, and sends it to
Unbabel for translation.
AR
EN

10. Unbabel
for Zendesk
lets your Agents
answer languages your
company is not ready to
meet.

11. You can expect Native Quality
Combined with Unbabel, an Agent delivers
the same Customer Satisfaction level as Native Speakers.
No extra hires needed.
=

12. Tone and language consistency
Every Agent
using Unbabel
Unbabel A.I. + Human
An Agent combined with Unbabel delivers consistent tickets
across languages, engaging a natural conversation.

13. We incorporate your Style
Guide to keep your brand
tone and language consistent
Glossary Style Guide
We build Glossaries with your
most frequent and important
words to ensure language
consistency
Keeping your Company’s brand tone and voice

14. See it in action

15. What about…

16. F.A.Q.
SPEED
Speed is of the essence when delivering great
customer service.
With the fastest average speed in the industry, our
worldwide community of translators can turn
around translations in less than 20 minutes on
popular language pairs.
QUALITY
Unbabel has a global community of over 40,000
bilingual translators who work via their own
dedicated mobile apps and desktop portals.
We use machine learning and artificial intelligence to
send them not just the original text, but suggested
translations that they can amend with a few taps or
clicks, saving Unbabel’s clients time and money in
delivering trustworthy native-language customer
service at scale.

17. Who’s using it…

18. What customers say…
Julie Monniot-Gaillis
Localization Coordinator ,
MyFitnessPal - UnderArmour
We decreased the number of support cases by 20% and customer satisfaction
increased 50%! Using Unbabel to translate our FAQs has a clearly positive ROI
Caroline Bechtel
Operations Specialist
Pinterest
Being able to answer support tickets in multiple languages makes the interaction
even more personal. You want to be able to hire excellent agents - not excellent
translators.
Jon Thorne
Global User Satisfaction Manager
Skyscanner
Unbabel have proven themselves to be a valuable partner, covering languages
that were difficult for us to offer. Their support is excellent, and we are very
happy with their services.

19. Key Customers

20. If you are interested in using Unbabel for your
international customer support, contact
sales@unbabel.com