Slides from talk presented at 33rd Degree conference, October 13th 2013

1. Servant
Leadership
Tomasz de Jastrzebiec Wykowski
Tomasz.Wykowski@procognita.com
@twykowski
AgileEE
27-28 March 2015, Kiev, Ukraine

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Introduction

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if…then formulas
Work pretty well for
computers
but certainly not for
the people

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“learning is a journey”
- me-

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Let’s start with a few
questions…

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Have you received
education on
Software Engineering?

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Are you a manager?

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Have you received any
formal management
education?

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What does manager
do?

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How does your
managerial structure
looks like?

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A short history of
management

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“Those who cannot
learn from history are
doomed to repeat it.”
- George Santayana -

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1841

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Report on Avoiding
Collisions and
Governing Employees

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- Define responsibilities
- Introduce functional managers
- Define regular reporting and lines of
reporting
- Detailed instruction on timetables.
- No changes could be made without
written permission.

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“A proper division of
responsibilities.”

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“Sufficient power
conferred to enable
the same to be fully
carried out, that such
responsibilities may be
real in their
character”

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“The means of
knowing whether such
responsibilities are
faithfully executed.”

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“Great promptness in
the report of all
derelictions of duty,
that evils may be at
once corrected.”

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“Such information, to be
obtained through a
system of daily reports
and checks, that will not
embarrass principal
officers nor lessen their
influence with their
subordinates.”

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“The adoption of a system,
as a whole, which will not
only enable the General
Superintendent to detect
errors immediately, but will
also point out the
delinquent.”
- Daniel McCallum -

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“It is only through
enforced standardization
of methods, enforced
adoption of the best
implements and working
conditions, and enforced
cooperation that this
faster work can be
assured…

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…And the duty of
enforcing the adoption
of standards and
enforcing this
cooperation rests with
management alone.”
- Frederick Winslow Taylor -

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“When all you want is
a good set of hands,
unfortunately a person
is attached.”
- Henry Ford -

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Nowadays

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“The only thing we
learn from history,
is that we learn
nothing from history.”
- Georg W. F. Hegel -

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“The great leader is
seen as servant first”
- Robert K. Greenleaf -

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Leadership is helping
others achieve our
common goals
- me -

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Leadership Principles:
I. Start from yourself
II. Work with others
III. Improve the system

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I.
Start from yourself

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Verba docent
exempla trahunt

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Understand yourself

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Develop yourself

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II.
Work with others

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Lead People,
Manage Things

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Understand others

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I’m OK – You’re OK

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Let the people do their
best

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Network

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III.
Improve the system,
not people

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“People don’t resist
change, they resist
being changed”
- Irving Borwick -

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Create vision

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“Perfection is a goal,
not a state”
- me-

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“Don't embrace the
status quo”
- Howard Mark Schultz -

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Experiment

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Observe Gemba

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“Data is of course
important in
manufacturing, but I
place the greatest
emphasis on facts.”
- Taiichi Ohno -

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Final Observation

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“It’s the job of the
leader to see to it,
that leadership occurs”
- Peter R. Scholtes -

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Thank You!
Tomasz de Jastrzebiec Wykowski
Tomasz.Wykowski@procognita.com
http://procognita.com
http://www.linkedin.com/in/wykowski