Sourcing Management Manturity Model, By T. Willemsen, Capgemini 2009

1. Management of Business Needs Management of IT Provision Dienstverleningsprocessen Kwaliteit Bedrijfsprocessen Business & Strategie 1.1 Inf. Policy 1.2 IT Plan 1.3 AR Mgt 1.4 Fin. Mgt Demand Management Supply Management 2.1 Ptf. Mgt 2.2 Rel. Mgt 2.3 SL Mgt 3.1 Str. Mgt 3.2 Procm. 3.3 Ctr. Mgt 3.4 Del. Mgt Innovatie 4.1 Req Mgt 4.2 Chg Mgt 4.3 Proj Mgt 4.4 Srv. Design 4.6 Srv. Integr. 4.5 Srv. Test Exploitatie 5.3 Inc. Mgt 5.4 Prbl Mgt 5.1 Cnf. Mgt 5.2 Dat. Mgt 6.1 Qt Mgt 6.2 Rsk. Mgt 6.3 Sec. Mgt 6.4 Cnt. Mgt Klant Leverancier(s)

2. Management of Business Needs Management of IT Provision Dienstverleningsprocessen Kwaliteit Bedrijfsprocessen Strategisch Business & Strategie Demand Management Supply Management Tactisch Innovatie Operationeel Exploitatie Klant Leverancier(s)