Curriculum Vitae of Todor Todorov, CEO of GoodSpring Technologies

1. Todor Todorov
CEO and owner at GoodSpring Technologies
Contact details:
e-mail: todorov@goodspring-tech.com mobile: +359 884 598 560
Summary:
My specialities are integrating technolgy and teams to deliver IT outsourcing services. I have
been working 15 years in the IT area, 8 years of them in Outsourced and Managed Services
environments.
I can offer my skills and expertise in the following areas:
• Integration of new outsourced teams and projects
• IT Support processes development, based on ITIL framework
• Implementation of the tools needed for the service delivery
• Development of quality metrics and KPIs, quality reporting structure
• Efficiency / productivity improvements
• Achievement and keeping the good Customer Satisfaction
• Contract Management for outsourced projects
• Budget Management for outsourced projects and cost optimizations
Experience:
June 2010 - present CEO and owner
GoodSpring Technologies
Leading client relationships with part of the GoodSpring clients.
Searching new clients & IT outsourced projects.
Expanding the portfolio of the company.
October 2009 – May Adecco Slovakia (Bratislava)
2010 Service Delivery Manager (Interim) ITO project
• Leading an IT Project of 300 employees, outsourced to
Hewlett Packard: budget owner, quality of delivery, personell
management, client relationship
• Improving the financial results of the IT project
• Recruiting a permanent SDM and train him to take the service
management of the IT project
July 2008 - October Adecco Bulgaria
2009 Service Delivery Manager ITO project
Leading an IT project of 300 employees, outsourced to Hewlett
Packard:
• Budget owner
• Quality of Delivery
• Personnel management
• Client relationship
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2. Experience (continued):
January 2007 – July Adecco Bulgaria
2008 Team Captain in ITO project
Leading teams of up to 30 support engineers, outsourced to Hewlett
Packard. Responsible for:
• People management: shift planning, vacations, point of contact
for the senior management
• Team(s) Quality of delivery: following the quality KPIs and
reporting the metrics to the client, improvement plans
• Team(s) Knowledge Management: external and internal
trainings organization, coaching, knowledge retention
January 2006 – Ajilon IT Consulting (former brand name of Adecco Bulgaria)
January 2007 3rd Level Support Engineer in ITO project
Working as UNIX support specialist in IT project, outsourced to
Hewlett Packard
• Technical Owner of UNIX servers
• Problem management
• IT projects management – Implementations and Changes
• Incident Management
January 2001 – Tokuda Bank - Bulgaria
January 2006 System Administrator
Responsible for the system administration of a business critical bank
IT system, with high requirements for security and availability.
1999 - 2000 Mandatory Military Service - Bulgaria
Rang: privet
1996 - 1999 Student Jobs
Taking few student jobs as a half time system administrator and few
IT freelancing projects
Education:
1993 - 1999 Technical University – Sofia, Bulgaria
Master of Science, Telecommunications Engineer
1989 - 1993 College of Telecommunications – Sofia, Bulgaria
Technician Telecommunication Appliances
Skills & Expertise:
IT project management skills:
Project Management, Budget Management, Quality Management, Knowledge Management,
People Management, IT Outsourcing, Managed Services, IT process management, Client
Relationship, Crisis Management
IT technical skills:
UNIX: Linux, *BSD, HP-UX; Databases: PostGreSQL, MySQL; Virtualization; Cloud
Computing; Languages: Python, Perl
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3. Languages:
English Full professional proficiency
Russian Limited professional proficiency
Bulgarian Mother tongue
Driving License:
Category B, vehicles
with up to 8 places Clear
Hobbies:
Biking, mountains, travelling
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