During this webinar, we introduced you to our new and exciting Zendesk integration. During the webinar, you'll learn: -What is Zendesk? -Why is this integration so important for your customer service? -How can the integration improve your customer communication efficiency? (And other key benefits!) -Product demo

1. Welcome to today’s webinar:
Evolve your Customer Service with
the Zendesk + Trustpilot integration
The session will begin in a few minutes.

2. Welcome to today’s webinar!
Today’s presenter:
Simone Chimera
Enterprise Support Manager, Trustpilot
Sarah Kelleher
Customer Marketing Manager, Trustpilot

3. If you have a question...
● Use the “Questions” pane on the control
panel to ask any questions throughout
the webinar
● We’ll answer as many questions as we
can during the session, and follow up via
email on any outstanding questions
● You’ll all receive a follow-up email with a
link to the recording of the webinar

4. Today’s agenda:
● Quick intro to Zendesk
● How does this integration
benefit your customer
service?
● Product demo and best
practices
● Live questions from the
audience

5. Introduction to Zendesk

6. Introduction to Zendesk
● One of the leading customer
service and support ticket
softwares in the world
● That’s why 75.000
organisations world-wide trust
their customer service with
Zendesk

7. How can this integration help my
customer service?

8. Good customer service drives ROI
According to Verint
research, “85% of
consumers say good
service affects their
buying behavior”
85%

9. Hear it from our customer
Trustpilot is an important customer service avenue for
us. The Trustpilot and Zendesk integration has been a
huge time saver and allowed us to control everything
related to reviews in one place.
Adam Young, RC Wiley
“ “

10. Key benefits
● Streamline all customer reviews in one
organised place
● Boost efficiency of review management for
your support agents
● Increase visibility on time spent replying to
reviews
● Duplicate your existing Trustpilot tags into
Zendesk to ensure all your systems have the
same data

11. Product Demo & Best Practices

12. Recap on best practices
● Set triggers based on star ratings
● Setup macros
● Duplicate your existing Trustpilot tags into
Zendesk to ensure all your systems have
consistent data

13. Questions?

14. ● We’ll send the recording and slides to all
attendees
● If you have any questions, please send an
email to webinars@trustpilot.com or reach
out to your Success Manager
● All non-Enterprise clients will receive 25%
discount on upgrading your package in the
next 2 weeks
Next Steps