Thriving in Complexity
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This document discusses sociotechnical systems theory and design. It provides quotes from thinkers like Russell Ackoff about how systems are more than the sum of their parts. It also discusses the work of theorists like Emery and Trist, who identified different types of organizational environments (placid clustered, disturbed reactive, turbulent). Sociotechnical systems design aims to create win-win outcomes for technology, people, and organizational performance through principles like semi-autonomous work teams. The document advocates giving people control over their own work designs to motivate commitment and adaptation to change.
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Thriving in Complexity
- 1. Making IT your winning asset
- 6. @trondhjort
- 7. @trondhjort “A system is never the sum of its parts; its the product of their interaction.” —Russell L. Ackoff
- 8. @trondhjort “A system is more than the sum of its parts; it is an indivisible whole. It loses its essential properties when it is taken apart.” —Russell L. Ackoff
- 9. @trondhjort “An organization is a system and the performance of a system depends more on how its parts interact than on how they act when taken separately.” -Russell L. Ackoff
- 10. @trondhjort Parts Whole Deterministic No purpose No purpose Animated No purpose Purpose Social Purpose Purpose Ecological Purpose No purpose
- 11. @trondhjort
- 12. @trondhjort
- 13. @trondhjort Semi-autonomous team Participative design Minimal Critical Specifications Purpose Variance control Multifunctionality Incompletion Power & authority Support congruence Information flow Quality of work
- 14. @trondhjort Semi-autonomous team Participative design Minimal Critical Specifications Purpose Variance control Multifunctionality Power & authority Support congruence Information flow Quality of work Sociotechnical Systems Design Incompletion
- 15. @trondhjort Elbow room Continual learning Variety Mutual support and respect Meaningfulness Desirable future
- 16. @trondhjort Source: Oosthuizen & Pretorius, Assessing the impact of new technology on complex sociotechnical systems
- 17. @trondhjort “The biosphere includes both the individual and the environment, not as interacting parts, not as constituents which have independent existence, but as aspects of a single reality which can be separated only by abstraction.“ -Andras Angyal, 1941
- 18. @trondhjort
- 19. @trondhjort
- 20. @trondhjort Source: Merrelyn Emery, "Self managing management of the self managing organization: an update"
- 21. @trondhjort Inspirational source: Emery & Trist, The Causal Texture of Organisational Environments <1790 1790-1950 1950> Type II Placid clustered Enough for all Neutral Static Tactics only Type III Disturbed reactive Scarcity Competition Dynamic Strategy needed Type IV Turbulent Scarcity Competition Dynamic Unpredictable
- 22. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 23. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 24. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 25. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 26. @trondhjort Inspirational source: Emery & Trist, The Causal Texture of Organisational Environments Type II Placid clustered Type III Disturbed reactive Type IV Turbulent <1790 1790-1950 1950> DP2 DP1 DP1 ➝ DP2 Enough for all Neutral Static Tactics only Scarcity Competition Dynamic Strategy needed Scarcity Competition Dynamic Unpredictable
- 27. @trondhjort Type III Disturbed reactive Type IV Turbulent
- 28. @trondhjort DP1 DP1 ➝ DP2 New DP2
- 30. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 31. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 32. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 33. @trondhjort Source: Merrelyn Emery, The Current Version of Emery's Open Systems Theory
- 34. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 35. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 36. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 37. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 38. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 39. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 40. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 41. @trondhjort Source: de Guerre, Open Systems Theory and the Two - Stage Model of Active Adaptation
- 42. @trondhjort Source: Merrelyn Emery, "Self managing management of the self managing organization: an update"
- 43. @trondhjort “STS design was intended to produce a ‘win-win-win-win’: human beings were more committed, technology operated closer to its potential and the organization performed better overall while adapting more readily to change in its environment.” Source: Pasmore et al, Reflections: Sociotechnical Systems Design and Organization Change
- 45. @trondhjort “As soon as people are forced to compete, they have to look after their own interests and so self interest comes to dominate life in a DP1 [autocratic/ bureaucratic] structure. All the team building in the world cannot change this dynamic.” -Merrelyn Emery
- 46. @trondhjort “It is only when the people involved work out their own designs that the necessary motivation, responsibility and commitment to effective implementation is present.” -Merrelyn Emery
- 49. Making IT your winning asset trondhjort
- 50. Organizational Health and Innovation Survey trondhjort