The document discusses capacity building in public service. It outlines three levels - individual, organizational, and systemic - that capacity building can target. It also identifies four pillars needed for effective capacity building in public service management: commitment, capacity, standards of service delivery, and a culture of trust and service. Finally, it recommends taking a comprehensive, systemic approach to capacity building and shifting from short-term training to continuous learning focused on developing skills, attitudes, and solutions aligned with organizational goals.

1. Public Service Capacity Building: What and How? Presented at Workshop on “ Capacity Building for Improving Performance of Public Service” Banjarbaru, June 22, 2010 Tri Widodo W Utomo

4. CB in PS Management System for Reform Agriculture management Capacity development Fertilizer CEO’s vision and support. Sunlight Good standards of service delivery. Water Committed & dedicated person. Seed Trust & serving culture. Soil Dimension of CB in PS Mgt Pillars

5. Route of CB: from training to quality CB Effective organization, Productive business process (Institution level) Service quality: satisfaction & welfare (System level) Training – KSA (Individual level) Note : clockwise direction ++ ++ ++

6. 4 categories of region Commitment Capacity A1 : high commitment, high capacity  stars, heroes A2 : high commitment, low capacity  liar, dreamer B1 : high capacity, low commitment  coward, inferior B2 : low capacity, low commitment  thief A2 B2 B1 A1

9. Semoga Bermanfaat … Thank You!