Presentation on Supplier Management to LCC

1. Components ofSupplier Management Tim Barrable – Candidate Head of ICT - Liverpool City Council

3. Understanding the business drivers and developing ICT Strategy Understanding the Supplier, their competencies and capabilities SLA’s - Service Level Agreements put in place and managed KPI’s - Key Performance Indicators to Measure delivery Developing a mutually beneficial and effective Partnership Effective Supplier Management

5. Understand Internal Needs Educate and set expectations at right level Spend Value For Money Financial Constraints Account for Risks Prioritise Business Criticality Factors Drive Collaborative Engagement Supplier Segmentation

6. Executive Involvement Aligned with Strategic Objectives Ownership of the Relationship Unlocking Value Accountability

7. Tailor Process, Roles & Responsibilities to different supplier segments “Centres of Excellence” Ownership at section level within LCC Communication at all levels Stakeholders Customers Influencing Section Heads, Councilors, Governance Groups Customer Focused Process & Governance

8. Use of SRM technology or Intranet/Extranet To build trust To manage supplier relationship To give visibility to the Customer To provide Feedback To provide KPI’s and Measures Technology

9. Deliver both Hard and Soft benefits Hard = Cost Savings Effectiveness Soft = Innovation Rapid Delivery of New Services Value

10. ICT & Local Government Knowledge Cross Functional Working Commercial & Contractual Expertise Supplier Account Management Structure Set Roles Dedicated Resource Clear Responsibilities Resourcing

11. The ABCD Method D A C B

12. The OODA Loop A O D O