Detroit zoo presentation
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Design clinic project University of Michigan School of Information
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Detroit zoo presentation
- 1. Detroit Zoo Volunteer Program Aaron Tang, Ru Jia, Tiffany Wu, Bonnie Lee, Denise Baran
- 3. Our Goal Digital Product Recommendations A more effective, efficient and enjoyable volunteer training experience
- 4. Process
- 5. Quick Facts 6 Zoo Studies 10 Interviews 416 Survey Responses from Detroit Zoo 28 Survey Responses from Toledo Zoo 6 Products Research 3 Stakeholder Meetings
- 6. System
- 7. System ● There are gaps between each step ● The entire process is largely paper- based
- 9. Survey Findings A combination of online and in- person is the most preferable training format across generations
- 10. Younger volunteers are relatively more open to learning with technology Survey Findings
- 11. Survey Findings Technology is useful for volunteers across generations
- 12. Challenges for Admin Limited Staff Resources Learning Zen is Rudimentary Some volunteers don’t take exams
- 13. Challenges for Admin “Once they do pass the exam, I have to manually go back into their record and keep that as a checklist item in Volgistics, which is a pain” “ Limited Staff Resources ● Limited workforce ● Intense workload for managing records manually
- 14. “Uploading large content files sometimes requires the assistance of Learning Zen admin. I am currently the only Volunteer Services staff member who knows how to create a course and I am not an expert.” “ ● Creating content is hard ● Content types are limited Learning Zen is Rudimentary Challenges for Admin
- 15. Challenges for Admin “We have 10% of people who didn’t take the exam.” “ Managers have to send emails to remind volunteers to take the exam Some Volunteers Don’t Take Exams
- 16. Challenges for Volunteers Lack of Regular UpdatesRefreshers that can be carried around Schedule Conflict of Training Times Training Materials are not Engaging Desire for Feedback Channel Different Learning Pace
- 17. Challenges for Volunteers “I think it’s hard for someone like me who works a full time job to attend certain trainings and there aren't a lot of options. So it took a lot longer to finish.” “ Lack of flexibility in training schedule Schedule Conflict of Training Times
- 18. Challenges for Volunteers “I would like a refresher course specific to the area where I work. Online or in person.” “ Refreshers that can be carried around Volunteers need refreshers to digest and remind them of the knowledge they acquire
- 19. Challenges for Volunteers “Regular updates about zoo happenings...births, trading of animals, animal experiences. There is a HUGE gossip process with everyone speculating because there isn’t any clear communication about current events.” “ Volunteers want to get updates on events and activities at the zoo Lack of Regular Updates
- 20. Challenges for Volunteers “More touring of the zoo and animal stories are needed in the training.” “ Training Materials are not Engaging Training materials are mostly paper- and text-based
- 21. Challenges for Volunteers “[I like to] ask the current volunteers what was missing from the training and than review changes to training.” “ Desire for Feedback Channel Volunteers hope to submit feedback to help improve the quality of training program
- 22. Challenges for Volunteers “The training is very hurried. The materials should be accessible ahead of the live presentation. Different people learn at different rates. Speakers should assume the attendees need time to absorb the material and learn at different rates and have different learning skills.” “ Different Learning Pace Difficult for in-person sessions to accommodate different Learning Pace
- 23. How might we achieve an effective, efficient and enjoyable experience for both zoo staff and volunteers?
- 24. For Zoo Staff Nimble process without compensating volunteers’ willingness to participate Streamline the process and effort of managing volunteer onboarding Centralized way to evaluate learning outcomes of volunteers Effective Efficient Enjoyable
- 25. For Volunteers Effective Complete trainings on time without worrying about the schedule Efficient Gain necessary knowledge to work as volunteers Enjoyable, engaging learning experience working at the Zoo! Enjoyable
- 28. A simple way to join classes
- 30. Demo Go to https://nearpod.com/ Find on the top of the page Use the following CODE to enter the class:
- 31. Easy tracking of learning outcome
- 32. Next Steps ● Help build the connection between zoo and Nearpod sales team ● Provide visualized instructions on using the product ● Test the product with a more diverse potential volunteer group
- 33. Acknowledgement Kelly Kowatch, Design Clinic Director Roxana Galusca, Design Clinic Mentor Crystal Bell, Detroit Zoo Volunteer Services Melissa Pletcher, Detroit Zoo Volunteer Services Grace Alanskas, Detroit Zoo Intern Detroit Zoo Volunteers
- 35. Appendix
- 36. Quick Facts 416 survey responses From Detroit Zoo 28 survey responses From Toledo Zoo 10 interviews
- 38. Interviews at the Detroit Zoo 9 volunteers 1 stakeholder
Hinweis der Redaktion
- Hi! We’re the Detroit Zoo team.
- The zoo currently relies on paper based and in-person training materials, which works for one particular demographic but is not effective in the zoo’s goal of expanding their volunteer base.
- Our goal was to find software solutions to help streamline the volunteer onboarding and training processes and hopefully help the zoo expand the diversity of their volunteers.
- In order to accomplish this goal, we held stakeholder and user interviews. We distributed surveys to volunteers. We performed a comparative analysis on various onboarding and training softwares. We created a system map and affinity map to better understand the zoo’s current situation. We then more closely examined the products we were impressed by, and prepared to make recommendations based on what we found.
- These are quick facts of our research. We gathered 416 responses from Detroit Zoo, which provides us valuable and reliable quantitative data.
- We found that there are two major problems for both zoo staff and volunteers. First, as Detroit zoo uses different methods and tools for each step, the gaps between each step make the whole process inefficient. Another problem is that the entire process is largely based on paper materials, which brings problems in information integration and record management.
- One thing to highlight is that we tried to reach out to other zoos to find inspiration and research directions.
- Mostly satisfied
- To improve training quality: allows curators to create course online Poll after the class for improvement
- To improve training quality: allows curators to create course online Poll after the class for improvement
- To improve training quality: allows curators to create course online Poll after the class for improvement
- To improve training quality: allows curators to create course online Poll after the class for improvement
- Regular Updates “More zoo info. More animal info. Regular updates about zoo happenings...births, trading of animals, animal experiences. Currently there is a HUGE gossip process with everyone speculating because there isn’t any clear communication about current events.” Refreshers for later review that they can carry around “The training and refresher classes should always review the use of the radio that we carry with us when we walk the zoo.” “I would like a refresher course specific to the area where I work. Online or in person” Training time (not able to attend, weather) “I think it’s hard for someone like me who works a full time job to attend certain trainings and there aren't a lot of options. So it took a lot longer to finish” “I wouldn't have changed anything about docent training except it extended too far into the harsh winter.” Not engaging (videos, touring) “More touring of the zoo and animal stories are needed in the training.” Feedback Channel “Ask the current volunteers what was missing from the training and than review changes to training.” Learning pace “The training is very hurried. The materials should be accessible ahead of the live presentation. Different people learn at different rates. Speakers should assume the attendees need time to absorb the material and learn at different rates and have different learning skills.”
- “Meetings and refresher training online for full time employees that can't come to physical meetings!” It was challenging to get to two training sessions, in order; if I had missed either one, I would have had to wait an entire year to begin. “I wouldn't have changed anything about docent training except it extended too far into the harsh winter.”
- To improve training quality: allows curators to create course online Poll after the class for improvement
- “Updates need to be provided on a more regular basis, such as how many penguins, status of new animals, drink policy changes, events”
- Touring, stories, shadowing
- To improve training quality: allows curators to create course online Poll after the class for improvement
- To improve training quality: allows curators to create course online Poll after the class for improvement
- Let’s bring back our goals
- Let’s bring back our goals
- Add how this feature help their pain points
- To improve training quality: allows curators to create course online Poll after the class for improvement