4. Levels of Analysis
Results – outcomes, impact on the larger group(s)
or organization(s); what overall results are needed?
Behavior – application, transfer; what should
people do differently (to achieve the desired results)?
Learning – knowledge, skills, attitudes; what do
people need to learn (in order to change their behavior)?
Reaction – customer satisfaction; what are
people’s preferences (and what is needed for learning)?
4
18. Content Analysis
RS
When – focus on actionable components;
provide interim applications; show fast and big results
RI
What (who and where) – provide variables to
mix and match; allow freedom to explore relations
HA
Why – explain relationships; examine possible
outcomes in detail; expect challenges; avoid emotion
LP
How – identify items to consider; provide
detailed step-by-step instructions; show certain results
18
www.iopt.com
19. Methods
Documents
/ Records / Reports
Observations / Work Samples
Focus Groups / Interviews
Questionnaires / Surveys
Assessments / Tests
Requests
19
www.visionpoint.com
20. Informal Learning
Leader-led
Learning – creating a
coaching culture with leaders skilled, focused on coaching
Embedded
Learning – use of content and
systems such as job aids, electronic performance support
On-Demand
Learning – learner-led
activities such as e-learning and self study using books,
reference materials, videos, and podcasts
Social
Learning – collaborative experiences,
social networking, communities of practice, blogs
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