Resume of Thomas F. White

1. Resume of Thomas F. White
Office Administration:
Eight months of strong knowledge and experience in Property Management
Over four months of back office banking and financial experience
Mediate between Board of Directors/Senior Staff and Junior Staff/Volunteers
Twelve years direct experience in the operations of administrative functions, front line operations and data entry experience
(alphanumeric and numeric) for Health and Fitness, Recreation, Tourism and Fisheries environments
Demonstrated abilities of excellent office knowledge and skills (including reception, filing, payroll, Accounting procedures,
membership sales, scheduling, policies)
Proficient in all MS Office applications especially WORD, EXCEL, ACCESS, POWER POINT, PUBLISHER, OUTLOOK and
Word Perfect
Good written communication and word processing skills. Word processing packages include MS Office XP (Professional
Edition) and Corel Software.
Excellent communication skills with the ability to liaise in a professional and concerned manner
Prepare letters, presentations, reports and spreadsheets for client and managers
Data Verification to ensure it the correct and updated data into the computerized system
Eight yeas experience in call centre environment (inbound and outbound calling)
Also a strong knowledge of PeopleSoft software
Strong knowledge of ORACLE software
Typing Speed: 65 wpm with 100% accuracy.
Sales:
Membership Sales Coordinator of the Year 2002 – 2003 with five years of sales experience
Maintained a listing of potential clients for future sales
Successful up selling techniques
Developed a corporate presentation for future sales and developed a database of prospects and future clients
Developed a great database system for obtaining leads from past clients, and used leads from ballot boxes, cold calls and
flyer/brochure handouts.
Leadership/Training:
Proven Fitness Leader with YMCA and a certified Body Training Systems Instructor
Supervised and trained team members in office operations as well as volunteer recruitment and training
Participated in numerous quality service initiatives (including TQS - Total Quality Service, Priority SAM - Serving All/Annual
Members)
Strong interpersonal skills and ability to work individually or in a team environment
Coordinated a Fitness/Cross Training program for a Special Needs Youth Group.
Personal Skills:
Excellent time management and organizational skills with a proven record of flawless results that met deadline periods
Strong interpersonal skills and ability to work individually or in a team environment
Excellent communication skills with the ability to liaise in a professional and concerned manner
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Punctuality: Excellent.
EMPLOYMENT
Business Support Officer – Retail Lending Department September 16, 2008 to December 29, 2008
Retail Electronic Banking Operation Toronto, Ontario
Contractual position thru Manpower Employment Agency
Details:
• Data Entry for PC Online Banking (adding & removing chequing, savings, personal line of credit accounts, visa cards)
• Updating Client Information
• Entering in Online Line Banking Payments and Payouts
• Preparing Campaign correspondence and mailing/faxing out to pre-approved clients
• Preparing Decline Letters and mailing out to clients
• Activation of Personal Line of Credit for pre-approved clients
• Set up TFSA (Tax Free Savings Accounts).
EMPLOYMENT (cont’d)
Email 1: resume@thomasfwhite.net
Online Resume: http://officeprofessionalresume.thomasfwhite.net/

2. Resume of Thomas F. White
Data Entry for ORC Customer Support Centre
& Integration Ser vices November 5, 2007 to June 24, 2008
SNC-Lavalin ProFac Etobicoke, Ontario
Contractual position thru Apple One Employment Agency
Details:
• Data Entry for both the ORC Customer Support Centre & Integration Services Departments
• Internet Research
• Data Entry Using MS Excel and MS Word
• Uploading information to a Web Based Application
• Changing Information in the Assignment Tables and Entitlement Tables
• Updating Customer and Vendor information such as Contact Name, Phone numbers, and email address
• Creating work orders
• Closing work orders
• Terminating work orders
• Creating Purchase Orders
• Data manipulation using MS Word & MS Excel.
Qualifier - Interviewer (Contract position) October 4, 2007 to October 29, 2007
Burak Jacobson Research Partners Inc Toronto, Ontario
Contractual position thru Apple One Employment Agency
Details:
• Calling business in Canada and the United States to get them to complete a telephone interview with me regarding a
survey about Credit Cards
• I would input the data in to a computerized system while they were giving me their answers
• This position had quotas and I surpass my number of calls and completed surveys.
Migration Data Entry Clerk (Contract position) January 15, 2007 to March 30, 2007
Rogers Telecommunications Inc. Toronto, Ontario
Contractual position thru Apple One Employment Agency
Details:
• My job was to extract data from an old computer system for persons who had a cell phone, a home phone, internet, or
cable
• I had to take out old customers that were no longer using Rogers Telecommunication services.
Qualifier – Interviewer (Contract position) October 9, 2006 to December 20, 2006
Consumer Vision Limited Toronto, Ontario
Details:
• My job was to call either local Canadian citizens or US citizens to get them to complete a survey with me over the phone
• I would input the data in to a computerized system while they were giving me their answers
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• The types of people I would contact are: Medical Professionals, House Wives, Teenagers, and sometimes males between
certain age’s groups depending of the type of survey I was doing at the time.
Qualifier – Marketing (Contract position) July 24, 2006 to October 6, 2006
Control and Metering Limited Mississauga, Ontario
Details:
• My job was to call the factories that deals with bulk dry goods
• I would call companies in Canada and the United States to see if they would qualify for our service. Our service was
providing machinery for companies that used bulk bags and super sacks for dry goods
• I had to get the contact name, phone number, mailing address, street address, cell number, fax number and email address
• Plus I had to see if they had any major upcoming projects within the near future that would require our services.
Sales Clerk/Front Cashier April 25, 2005 to July 21, 2006
Novacks Rexall Drug Store Toronto, Ontario
Details:
• My job was to service customers and receives the payments for their products purchased
• To operate a computerized Cash Register
• I was responsible for keeping the store tidy and neat, inventory control, stocking items on shelves, pricing items, and
removing expired items
• Cash register daily reports at the end of my shift
• Record keeping of Cash, Visa, MasterCard, Amex, Discovery and US Currency on a daily basis.
Email 1: resume@thomasfwhite.net
Online Resume: http://officeprofessionalresume.thomasfwhite.net/

3. Resume of Thomas F. White
Office Administrative – Supervisor of Qualifying Department February 2, 2005 to May 31, 2006
Streamline Marketing Services Toronto, Ontario
Details:
• My job was to ensure the Call Centre agents were doing their calls and getting appropriate leads for the Sales department
• I was responsible for Administrative duties; filing, reception, some calls, payroll
• I also monitored Call Centre Agents phone calls to see if they were following proper scripts and if the lead was a quality
one or not.
Customer Service Representative/Member Sales Coordinator August 12, 2001 to January 18, 2005
Good Life Fitness Clubs Toronto, Ontario
Details:
• My job started out as a CSR servicing customers and potential clients at the reception desk
• Then I moved to Membership Sales dept. There I was responsible for generating my own leads, touring potential members
around the fitness club, doing a sales presentation, close the sale and get a maximum of 5 leads per sale
• Also, I had to sell Personal Training at Point of Sale as well
• I was awarded Membership Sales Coordinator of the year 2002 to 2003 for being the top sales person for 79 clubs.
Office Administrative – Shrimp Fishery July 15, 1999 to June 2001
FFAW (Fish, Food and Allied Workers) Corner Brook, Newfoundland
Details:
• My job was to convert an excel database for the Shrimp Fishery and a combination of different paper trails from different
departments and agency into an ACCESS Database for the Shrimp Fishery to recorded the Shrimp Fishers Landings,
Quotas and Quota Updates
• Also, I was responsible for the Data Entry and Administration of the new database for one year to ensure it would correctly
and gave out information at certain times depending on the number of shrimp landing per day
• Processes Reports on a daily, weekly and monthly basis
• Contact the appropriate departments and agencies if a shrimp fisher went over his daily landing
• Ensured proper documentation was provided to Fisherman’s Union and their representatives to help maintain the fishery.
Office Administrative – Corner Brook Stream Trail August to December 1997
Corner Brook Stream Development Corporation Corner Brook, Newfoundland
Details:
• My job was to work on the trail 3 days per week and in the office 2 days per week
• On the trail I did maintenance and upkeep of the trail
• In the office I did Account Payable, Payroll, Filing, Faxing, emailing, and some phone calls
• Held weekly meeting updates for the board of directors of the Corner Brook Stream Trail
• Record minutes of meetings
• Provided tours of the Corner Brook Stream Trail to the Board of Directors to show what has been done and to provide
insight on what can be done in the future to preserve the Trail.
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Receptionist/Office Administrator June 1990 to August 1997
Humber Community YMCA and Forever Young Health Centre Corner Brook, Newfoundland
Details:
• My duties: front desk reception, received payments from members and customers for gym, fitness, child care, youth and
adult programs
• To provide data entry and word processing for the Accounting Dept, Child Care Dept, YMCA Extension Services, the CEO
and Board of Directors
• To prepared a monthly package for the Board of Directors monthly meeting
• To type minutes of the meetings
• Work with accounting to distribute invoices for unpaid memberships and programs/services
• Coordinated volunteers to ensure their volunteer hours were documented and posted
• Maintained a listing of volunteers and matched the volunteer with the appropriate program
• Created Flyers/Brochures for YMCA.
EDUCATION
Information Technology Diploma (College of the North Atlantic) 1998
Simply Accounting Certificate (Academy Canada) 1996
Office Administration Diploma (College of the North Atlantic) 1990
Email 1: resume@thomasfwhite.net
Online Resume: http://officeprofessionalresume.thomasfwhite.net/

4. Resume of Thomas F. White
PROFESSIONAL COMMUNITY SERVICES
Volunteer Coordination:
Experience in coordinating National, Provincial and Regional events
Competent in organizing large groups of volunteers
REFERENCES
Available upon request
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Email 1: resume@thomasfwhite.net
Online Resume: http://officeprofessionalresume.thomasfwhite.net/