Plugged-In Management Workshop June 2015
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Workshop for global organization. Basics of plugged-in management and negotiated change. Santa Clara University, June 2015. terrigriffith.com
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Plugged-In Management Workshop June 2015
- 1. Plugged-In Management Prof. Terri Griffith t@terrigriffith.com Slideshare.net/TerriGriffith @terrigriffith
- 4. Photo: Kārlis Dambrāns, https://www.flickr.com/photos/janitors/15524881120
- 5. AP Photo/Charles Rex Arbogast
- 9. Scenarios
- 18. 3 Practices of Plugged-In Managers
- 19. Stop Look Listen
- 21. AP Photo/Charles Rex Arbogast
- 23. Mixing
- 24. Some rights reserved by advencap
- 25. Photo: Kārlis Dambrāns, https://www.flickr.com/photos/janitors/15524881120
- 28. #1
- 32. Sharing
- 34. Your Examples
- 35. Take Another Look at Your Scenario Rankings Any You’d like to Change?
- 37. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Rank Virtual Team SysSavvy Novice
- 39. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Social Media SysSavvy Novice
- 40. Bank Scenario
- 41. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Bank SysSavvy Novice
- 43. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Office Configuration SysSavvy Novice
- 45. Recall That Mixing is Negotiation
- 46. Preparation For Mixing Stakeholder1 Stakeholder2 Stakeholder3 Stakeholdr4 Issue 1 Outcome 1 Outcome 2 Outcome 3 Issue 2 Outcome 1 Outcome 2 Outcome 3 Issue 2 Outcome 1 Outcome 2 Outcome 3
- 47. -10 --- 0 --- +10
- 49. Your Situation
- 53. Faster Easier to Implement More Effective
Hinweis der Redaktion
- Rather than define them in words, let define them through a game
- The joy of something like an iPhone Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us. https://www.flickr.com/photos/janitors/15524881120
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- My own book, Plugged-In is about how we mix together people, technology, and organizational process 3 Dimensions – PTO – some of you may know this as sociotechnical systems design 3 Practices 3 Levels
- No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems. We’ve known this since the 1950s if not before. Some No Silver (Magic Bullets) The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow: Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps. Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation. Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- Some individual contributors, teams, and organizations – just get that silver bullets won’t work – they are plugged-in. A couple of examples:
- If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
- Stop-look-listen = recognition
- If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
- Just like these ingredients on their own don’t make a chocolate chip cookie http://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
- The joy of something like an iPhone Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us. https://www.flickr.com/photos/janitors/15524881120
- Keith Glynn & Tony Hsieh Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service. Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed. Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location. Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back. Employee excursions from HQ to the Fulfillment center are vice versa
- Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service. Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed. Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location. Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back. Employee excursions from HQ to the Fulfillment center are vice versa
- Zappos.com Amazon.com LL Bean Overstock.com Lands’ End National Retail Federation
- Nurse Judy and the Cardiac critical care team Scheduled bi-pass 4-6 hours Went on a field trip to see about bringing care to the patient Changed the technology, the training, and the shifts, expected that this would be better for patient & family CNO Kim Williams Dr. Brevig
- Think about how many blood pressure checks and hospital meals their patients avoid
- If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
- Sharing
- 3 Dimensions, 3 practices
- 3 Dimensions, 3 practices
- Call to action: I'd love you to read the book, I'd love you to review the book, I'd love you to subscribe to the blog, but more importantly I hope you will use and share these ideas to leverage what we do here.