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Email Marketing
     for Admissions:
It’s not dead, it’s just different.

     Kevin Corr, Director of Sales
Access this presentation:




  slideshare.net/targetx
More options
  More choices
  More money
   More info
  More clutter
   More speed
More STRESS
Is email
 dead?
Nope.
But it has changed.
Reasons
 Content
Mom & Dad
Do they read
email anymore?
Social technologies
like text messaging
relegated to friends.
“Remember,
  you’re not
their friend.”
“Communicate
with Old Folks”
Email has aged well
 (believe it or not)
Is it still cool?
"Sure. It's just not the same way it
was when it was the shiny new toy
     that every marketer was
 scrambling to implement as the
        1990s faded away."

                     -- Wendy Roth, iMedia Connection

  http://www.imediaconnection.com/printpage/printpage.aspx?id=26242
Email has evolved...
“Email is once again
   all about the
  conversation”
"Email began as a one-to-one
             medium."

 "But marketers quickly recognized its
  value as a one-to-many model and
  began treating email messages as if
they were electronic catalogs and sales
              circulars."
1:1
“These days, the most
effective approach is a one-
      to-some model”
More messages
Smaller groups
Personalization
  Relevance
The next level
1. Markets are conversations.
  2. Markets consist of human
beings, not demographic sectors.
3. Conversations among human
     beings sound human.
Customer Relationship
Management (CRM) is helping to
  make messages much more
  targeted and personalized.
Stop talking at me
like you don’t know
     who I am!
“If you haven’t already”
   “applied”
  “registered”
    “visited”
“Email today is about each individual
  recipient -- how to gain and retain
 their trust, send them messages they
  find more valuable, and market to
  them where they are, regardless of
  browser, platform or device. Email
   isn't just about email anymore."
                  -- Wendy Roth, iMedia Connection
Try and provide value to
   the student at their
  current stage -- rather
 than just trying to push
them through to the next.
Marketing may be
collective, but buying is
        personal.
       The Cluetrain Manifesto
“Not only is marketing no
  longer one-way, it’s not even
  two-way. It’s a conversation
 between you, me and everyone
I’m talking to about what we’re
        talking about.”
Email also remains the best way to
communicate with working adults
looking at part-time graduate and
    undergraduate programs.
They say you need to definitively
   answer your readers' three
 biggest questions or risk losing
             them:
                   Alex Madison and Lisa Harmon, Email Insider
  http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=125599
8
seconds
1. What is this email about?
2. Why should I care about it?
3. What should I do about it?
“Strive for a balance of copy and
imagery that gets the message across
 without overwhelming the reader.”
“Work towards a design that
guides recipients' eyes exactly
   where they need to go.”
Not a
catch-all
solution
Your “Toolbox”
Your “Toolbox”
Old Me!a   is the best
  way to promote
 New Me!a.
Think more like a
    publisher
(not a marketer)
“Don’t chase the tools.
  Chase the goals.”
            -Howard@BlueFuego
Great online content is:
Useful            Shareable
          Brief
 Personal         Fresh
  Relevant to Your Goals
Tips
1
Know your role.
When to
use email?
Event invites/reminders
    Confirmations
        Surveys
     Notifications
   Process Updates
Promote new
(valuable)content
   on your site
2
Get to the point.
“We are a nation of email skimmers and
scanners, looking for something relevant
  while hovering over the delete button.
  Give your readers every opportunity to
 hang in there until they find something
               they like.”
                    -- Ray Ulmer, TargetX
Throw
Shakespeare
  out the
  window.
Skip the intro
Keep it short
 Say it once
No blocks of text
 Design to skim
Bold key words?
Exercise:
What’s the point
 of this email?
Make that
 your 1st
sentence.
“You’re invited to
attend our Open House
   on October 24th.”
Which
words can
you delete?
3
Make the call.
Call to
action?!
“Make sure your most crucial
information -- especially headlines and
calls-to-action -- is kept above the fold.
 Remember that people often read just
         headlines and CTAs.”
“Use easy-to-find,
 straightforward CTAs that tell
people exactly what will happen
       when they click.”
Set it off
  Bold
  Link
Center?
4
Inform your subjects.
Descriptive
  Clever
“Hook and label”
 Key words first
    A/B test
No spammy words
    DON’T SCREAM
Don’t repeat school name
 Don’t merge first name
“Don’t Miss Out”
 “Last Chance”
“We’re Waiting”
“Check this out”
“Open House Invitation”
     “Chat with us today”
      “Missing transcript”
“Take our campus visit survey”
Citation
5
Don’t trust the media;)
Prospects
(especially parents)
 often have images
      disabled.
Proceed as if the
 images aren’t
   rendering.
Does the
message still
make sense?
Is it
readable?
6
Easy on the html.
Too much html :

Screams“marketing”
         +
 Hurts deliverability
Keep the focus
on the call to
   action
We’re past the point of
“html for its own sake”
(Keep it simple stupid;)
7
Test. Test. Test.
Links
Multiple Browsers
   A/B Split
 Subject Lines
The best way to
determine frequency
     & timing
Know your
audience.
“A lot of what can be
  counted doesn’t
 count, and a lot of
    what counts
 can’t be counted.”
         -Albert Einstein
8
No magic day or time.
Have a
 plan.
Date         Message                   Audience

5/21 1st Email                           All
5/27   Plain-text followup      Did not view/interact

6/9   2nd Email                          All
                                Did not view/interact
6/16 Plain-text followup
                                     Registrants
6/16   Link and Instructions
                                     Registrants
6/19   “Day-of reminder”             Registrants
6/22 Link to video and slides
The followup
should be part
  of the plan.
How much is
too much?
What stage?
 WIIFM?
9
Court the ‘rents.
Are you
collecting
  email
addresses?
Inquiry Cards
    Application
Campus Visits/Events
      Website
http://www.scu.edu/family/parent-email.cfm
Parent Content:
Address Cost Process

Personalize Notifications
10
Segment and personalize.
Consider Plans For:
       Parents
 Guidance Counselors
      “Local”
Alums (for Grad Schools)
Bonus!
Be a tease.
Use the
“P.S.”
Yield?
Graduation
          Summer Movies
      Packing Lists for College
    Advice from Recent Graduates
Favorite High School Memory/Teacher?
      Favorite Book/Song/Band
     Which dorm will you be in?
"You just don't know for sure whether
 students are coming until you see the
whites of their eyes and their butts in the
                  seats."

If we have a mantra for the summer, it's
   "stay in touch with your prospects"
              Source: The Lawlor Group
Touch points don’t matter if you’re
    not building relationships
What will you
do differently?
www.targetx.com/webcasts
www.targetx.com/shelfari
Access this presentation:




  slideshare.net/targetx
Thank You!
 Kevin Corr, Director of Sales

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NACCAP 2010 - Email Marketing for Admissions