1. Tour Hard
Behind the Scenes:
Hard Work that Revolutionized
a Campus Visit
Tuesday, March 2, 2010
2. 2005
Tours Every Hour
Tour Guide Script
Repetitive Tour Route
No Tour Evaluations
Guides Who Walk Backwards
Tuesday, March 2, 2010
3. 2006
Creation of Campus Visit Committee
Added Additional Furniture
Added Tour Guide Desk
Added Email Station
Added Snacks for Guests
Tuesday, March 2, 2010
9. March 2008 (cont.)
Update/Revise Confirmation Letter & Email
Better Signage for Visitor Parking
Better Signage for Admissions
Lobby Feels Like an Art Gallery
Updated Welcome Sign
Tuesday, March 2, 2010
10. March 2008 (cont.)
Facility vs. Experience Tour
Route is Repetitive
Too Many Tour Times
Set Tour Expectation Before Leaving Lobby
Follow-Up/Thank You Email to Visitors
Create Pre-Tour Audio Experience
Tuesday, March 2, 2010
21. August 2009
Jeff’s 3 rd Visit
Am I at Alfred University???
Tuesday, March 2, 2010
22. August 2009 (cont.)
If time & money were not factors,
what would you do to improve the
campus tour?
Tuesday, March 2, 2010
23. August 2009 (cont.)
Free Coffee (for tour guides)
More Interaction Counselors/Guides
Give Everyone a T-shirt
Bike Tour Option
Tuesday, March 2, 2010
24. August 2009 (cont.)
Name – Alfriends
Moto – Tour Hard
Tuesday, March 2, 2010
29. 2010
Who Owns the Campus Visit???
Tuesday, March 2, 2010
30. 2010
More Hard Work
Better Synchronization Between Guides/Admissions
Sense of the Butt/Sensory Moment
Continue with Lobby Improvements
Evaluate our Specialty Tours
And More I Can’t (or Won’t) Share!
Tuesday, March 2, 2010
31. Tour Hard
Behind the Scenes:
Hard Work that Revolutionized
a Campus Visit
Tuesday, March 2, 2010
