A presentation of Grievances. Its a topic of HRM. Human Resource Management need this tool to control union trade.

1. Presentation on
“Grievances”

2. Submitted to,
Asst. Prof. Md. Arifur Rahman
Faculty of Business Studies, BUP
Submitter by,
Tahrim Azad
ID: B1304088
Sec: B, Batch: BBA-4

3. “
Collective Bargaining is the negotiation between
representatives of management and workers to produce a
written agreement covering terms and conditions of
employment. It is essentially a compromise and balancing of
opposing pressures of two social groups who have enough
mutual interests to work together.
Collective Bargaining

4. Collective Bargaining
Agent (CBA)
An organization, usually a trade union, that acts or bargains on
behalf of a group of employees in collective bargaining.
Or it is the agent of the workers in the establishment, or group of
establishments in the matter of collectively bargaining.

5. Grievances
When an employee feels that something is unfair in the
organization, and claims officially he is said to have a
grievance.

6. Dissatisfaction, Complaint
and Grievance
Dissatisfaction: Anything disturbs an employee, whether or not
the unrest is expressed in words.
Complaint: A spoken or written dissatisfaction brought to the
attention of the supervisor or the shop steward.
Grievance: A complaint that has been formally presented to a
management representative or to a union official.

7. Types of Grievance
Factual
A factual grievance
arises when legitimate
needs of employees
remain unfulfilled, e.g.,
wage hike has been
agreed but not
implemented citing
various reasons.
Imaginary
When an employee’s
dissatisfaction is not
because of any valid
reason but because of a
wrong perception, wrong
attitude or wrong
information he has. Such
a situation may create an
imaginary grievance.
Disguised
An employee may have
dissatisfaction for
reasons that are
unknown to him. If
he/she is under pressure
from family, friends,
relatives, neighbors,
he/she may reach the
work spot with a heavy
heart.

8. Sources of Grievances
◇ Absenteeism
◇ Insubordination
◇ Overtime
◇ Plant Rules

9. The Grievance
Procedure
Step 1: The grievant, union representative, and company
representative met to discuss the grievance.
Step 2: If they do not find satisfactory solution, the
grievance is brought before an independent, third party
arbitrator, who hears the case, writes it up and makes a
decision.

10. Guidelines for Handling
Grievances
Do
1. Investigate and handle,
2. Direct observations,
3. Suggestion box,
4. Equality,
5. Maintaining privacy,
6. Examine records etc.
Do Not
1. Discussing with single party,
2. Long written answers,
3. Agreement to informal
amendments,
4. Bargain excluding contract,
5. Binding past practice,
6. Settling on fairness etc.

11. Thank You