April Bayer LGBT Presentation

1. Model Program
My Best Friend's Closet LGBT Outreach & Thrift
April R. Bayer
University of New England

2. Contents

Overview of Purpose and Design

Theoretical Framework

Detail of Action Plan

Detail of Evaluation Plan

3. Overview: Mission

To provide peer and professional
interventions from a community-
based LGBT center with the end
goal of helping individuals cope
and the community to be more
LGBT culturally competent. There
will be a funding component from
an affiliated second-hand retail
outlet.

4. Overview: Context

To Improve the Mental Health of LGBT Individuals Cope via:

Group and Individual sessions

Resource for Professional Trainings

Inform Community of Cultural Competence

Retail store as Partial Funding Source

Connect Local LGBT Individuals to Bolster Community

Community Sexuality Education for Rape & STD's

Long-term Goal: Use Organization as a Platform to
Advocate Legislatively

5. Overview: Need

LGBT Community-based Intervention in
Location which has No Duplicate
Services

Disconnect within Community

Safe Place for LGBT Individuals to Share

Clinical Aspect will Serve all Ages

Community Cultural Bias Needs to be
Educated

6. Overview: Resources

Financial:
• Retail store
• Community
Donations
• Grant Funds
• Bank Loan(s)

7. Overview: Resources

Human Power:

Community
Involvement

Credentialed
Professional Staff

Qualified Retail Staff

Volunteers

8. Overview: Resources
 Miscellaneous:
• Structural Facility
• Donated Goods
• Store Fixtures
• Processing Materials
• Office Supplies
• Electronic Equipment
• Educational Materials
• Donation Vehicle

9. Overview: Constraints

Social Phobia Associated with
LGBT

Funding Availability

Ensured Adequate Operating
Space

Community Resistance Due to
Intolerance

10. Overview: Activities

Individual/Group Sessions

Social Club(s)

Community Booths

Pride Events Participation

Education on Sexuality, Rape, & STD's

Professional Cultural Competency Trainings

Retail Thrift Shopping Experience

11. Overview: Effects

Increased Positive Mental Health Status for
Clients and Community

Increased Community/Professional Cultural
Competency

Decreased Hate Crimes

Increased STD/Rape Knowledge

Decrease Prevalence of LGBT Suicide

12. Overview: Outputs

Cycle of Interventions Processes

Strengthened Community Connections

Macro Advocacy for LGBT Equality

Professionals Gaining from Competency
Trainings

Retail Profit

13. Overview: Logical Model

14. Theoretical Framework

Reversed Logic Concept
− Value & Methods of Change are Identified with the Solutions to “How”
Questions are being Answered for the Program Structure

Practice Theory
− Narrative Approach
− Family Systems Approach when Warranted
− Cognitive-Behavioral and/or Dialectical-Behavior Interventions
− Strength-Based Solution-Focused Goals, when Needed
− Modernist Psycho-Dynamic Theory Rooted in Understanding
Developmental Needs

15. Theoretical Framework Cont.

Evaluation Approach: Empowerment Evaluation Principles
− Improvement by means of Intermittent Efficacy Surveys
− Community Ownership by means of Open Program Planning Meetings
− Inclusion by means of Complete Staff Input for Programs & Policies
− Democratic Participation by means of Robert's Rules During Meetings
− Social Justice by the Pursuit of LGBT Equality in Local Legislature
− Community Knowledge by means of Educational Trainings and Mission Advocacy
− Evidence-Based Strategies by Implementing Scholarly Research into Programming
− Capacity Building by means of Professional Competency Staff Trainings
− Organizational Learning by means of Regular Trainings for All Employees
− Accountability by means of Evaluations and Restructuring, if Needed
(Wandersman et al., 2004)

16. Action Plan Overview

Plan Steps:
− Step One: Researching Demographic Needs &
Securing Funds
− Step Two: Hiring & Training Staff for Retail &
Clinical Aspects
− Step Three: Securing Merchandise & Method of
Replenishment
− Step Four: Marketing Store & Clinical Services
− Step Five: Maintaining Client Relationships &
Retail Success

17. Action Plan Table
Action Steps By Whom By When Resources and SupportResources and Support
Available/Needed
Potential Barriers or
Resistance
Step 1:
Researching Area for
Demographic Needs &
Securing Grant/Donor/Loan
Funds to Begin Project.
Program Coordinator 5/1/15 Educated Staff to Conduct
Grant/Financial Tasks,
Library for Research, Access
to Computer/Fax
Available Grants, Private
Donations, Bank Lender
Step 2:
Secure Building and
Logistics
Program Coordinator 08/01/15 Staff, Computer for
Research, Funds
Building up to Code,
Working HVAC System,
Clothing/wares Fixtures,
Processing Equipment,
Registers, Hangers
Step 3:
Hiring and Training Staff for
Retail and Clinical Areas.
Program Coordinator 08/01/15 Local University, Computer
for Research, Funds
Clinical Program Manual,
Retail Training Manual,
Employee Policy Manual,
Insurance Plan/Benefits
Package, System for
Evaluations for All
Employees & Interventions
Step 4:
Securing Merchandise and a
Method of Replenishment.
Program Coordinator & Staff 11/01/15 Staff, Demographic
Information, Funds
Second-hand or New
Merchandise Items,
Donation Kiosks, Staff for
Solicitation
Step 5:
Marketing the Area for
Those Interested in the
Retail and Outreach
Services.
Program Coordinator, Staff,
& Volunteers
8/1/15 &
There-forward
Staff, Computer, Funds Printing Supplies, Email
Contacts, TV Public Access
Spot
Step 6:
Maintaining Client
Relationships as well as
Retail Success.
Program Coordinator, Staff,
& Volunteers
11/1/15 &
There-forward
Educated Professional
Clinicians, Personable
Efficient staff, Effective
Programs, Enjoyable Retail
Space, Funds
Program Evaluations,
Consumer Satisfaction
Surveys, Revolving Sources
of Merchandise

18. Evaluation Plan: Subjects

Understanding of Who & How many Individuals Participate, Completes, &
Retained for Programing & Consuming

Client & Consumer Satisfaction

Program Efficacy

Volunteers

Donations

Funding Income

Community Impact

19. Evaluation Plan: Measures

Structured Interviews

Direct Observation

Archival Records

Case Studies

Surveys

Time Series

Pre/Post Testing
*Program & Retail Efficacy will be Measured at Varying Intervals Based upon Subject &
Need

20. Evaluation Plan Continued
Key EvaluationKey Evaluation
Question(s)Question(s)
Type of
Management
Information and
Evaluation
Measure(s)
Survey /Survey /
ScaleScale
StructuredStructured
InterviewInterview
SelfSelf
Report /Report /
LogLog
DirectDirect
ObservationObservation
ArchivalArchival
RecordsRecords
CaseCase
StudyStudy
Pre-Pre-
and/orand/or
Post-Post-
testtest
TimeTime
SeriesSeries
Planning and
Implementation
Issues
Descriptive and
Process Measures
1. Who
participates? Is
there diversity
among the
participants?
A. Clinical Clients:
LGBTQ Individuals
and Concerned
Family/Friends
X X X X
B. Retail
Consumers: Open
to All Individuals
X X X
2. Why do
participants
enter and leave
the program?
A. Participants'
Reasons for
Starting/Stopping
Services
X X X
B. Consumers'
Reasons for
Patronage/Goods
Donation
X X
3. Are there a
variety of
service and
alternative
activities
generated?
A. Individual
Interventions,
Perpetual Weekly
Open Group
Sessions, Weekly
Social Club
Meetings
X X X X

21. Evaluation Plan Continued
Assessing
Attainment of
Objectives
Outcome Measures Survey /Survey /
ScaleScale
StructuredStructured
interviewinterview
SelfSelf
Report /Report /
LogLog
DirectDirect
ObservationObservation
ArchivalArchival
RecordsRecords
CaseCase
StudyStudy
Pre-Pre-
and/orand/or
Post-Post-
testtest
TimeTime
SeriesSeries
1. How many
people
participate?
A. Participation
Numbers for
Individual and Group
Activities
X X X X X
B. Participation
Numbers for
Consumers and
Goods Donors
X X X
2. How many
hours are
participants
involved in
service and
activities?
A. Individual
Sessions Subject to
Need, Groups
Sessions are One to
Two Hours
X X X X X
3. How many
hours are
volunteers
donating to
reduce
overhead?
A. University
Courses/Clubs
which offer
Volunteers
X X X
4. Is retail
revenue
enough to cover
operation
costs?
A. Goods
Donations,
Consumer
Totals/Purchases
X X X

22. Evaluation Plan Continued
Impact on
Participants &
Consumers
Outcome Measures Survey /Survey /
ScaleScale
StructuredStructured
interviewinterview
SelfSelf
Report /Report /
LogLog
DirectDirect
ObservationObservation
ArchivalArchival
RecordsRecords
CaseCase
StudyStudy
Pre-Pre-
and/orand/or
Post-Post-
testtest
TimeTime
SeriesSeries
1. How do
behavior and
attitudes
change as a
result of
participation in
the program?
A. Individual &
Groups Sessions
Report Positive
Impacts
X X X X X X X
B. Consumers
Supporting Mission
X X X
2. Are
participants
satisfied with
the experience?
A. Satisfaction
Reports from Clients
& Consumers
X X X
3. What is the
long term
participation?
A. Clients
Continuing with
Services and
Completing
Treatment Goals
X X X X X X
B. Consumers
whom Repeat
Patronage
X X X X

23. Evaluation Plan Continued
Impact on
Community
Outcome Measures Survey /Survey /
ScaleScale
StructuredStructured
interviewinterview
SelfSelf
Report /Report /
LogLog
DirectDirect
ObservationObservation
ArchivalArchival
RecordsRecords
CaseCase
StudyStudy
Pre-Pre-
and/orand/or
Post-Post-
testtest
TimeTime
SeriesSeries
1. What
resulted from
the program?
A. Quality of Life
Improvement for
Clients, Community
Awareness,
Legislative Policy
Changes via
Advocacy (Once
Established)
X X X X X X X
2. Do the
benefits of the
program
outweigh the
costs?
A. Cost Benefit Data X X X
3. Is the
community
satisfied with
the participants
and the service
they provided?
A. Satisfaction
Ratings from
Community at Large
X X

24. Reference
Wandersman, A., Keener, D. C., Snell-Johns, J., Miller, R. L., Flaspohler, P., Liuet-
Dye, M., Mendez, J., Behrens, T., Bolson, B., & Robinson, L. (2004). The
principles of empowerment evaluation; chapter 8: Empowerment evaluation:
Principles and action. New York: Guilford Publications.