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Session - 10

Managing Business
Creative: Involving creation or
 invention; showing imagination and
 originality (Oxford Dictionary)
Innovative: Introducing something
 new (Oxford Dictionary)
Inventive: Making or Designing
 something new (Oxford Dictionary)
Creativity
 Creativity is the engine of
  invention and innovation
 The essence of creativity is
  combining two or more ideas to
  arrive at an entirely new one
 Creative ideas must add value
Creative Environment
 (Triandis 1990)
 Permits  people to work in areas of
  their greatest interest.
 Encourages employees to have broad
  contact with stimulating colleagues
 Allows taking moderate risks
 Tolerates some failures and non-
  conformity
 Provides appropriate rewards and
  recognition
Creative Person (Barron 1969)
 Conceptual    Fluency (i.e. being able to
  express ideas well and formulate the ideas as
  one proceeds)
 The ability to produce a large number of
  ideas quickly
 The ability to generate original and unusual
  ideas
 The ability to separate source (who said it)
  from content (what was said) in evaluating
  information
Creative Person (contd.)
 The ability to stand out and be a little deviant
  from others
 Interest in the problem one faces
 Perseverance in following problems wherever
  they lead
 Suspension      of judgment and no early
  commitment
 The willingness to spend time analyzing and
  exploring
 A genuine regard for intellectual and cognitive
  matters
Gains of Creativity
 Produces greater  quantities
 Improves efficiency
 Retain seeds
 Provides Opportunities for
  combinations
 Increase potential for better decisions
 Reduces personal conflicts
 Increases group ownership
Innovation
What is Innovation?
    Specific Instrument of Entrepreneurship
    Purposeful & Organized Search for Change
    Analysis of Opportunities such Change might
    offer
    New ways of delivering value to the customer
Purpose of Innovation
   Response to increased competitive
    pressure
   Discontinuity
   Profitability
   Market Leadership
Principles of Innovation
    Innovation must be approached as a
    discipline
    Innovation must be approached
    comprehensively
    Innovation must include an
    organized, systematic and continual
    search for new opportunities
Principles of Innovation
        (contd.)
    Innovation must involve everyone in
    the organization
    Innovation must be customer- centered
“Innovation is – Doing Things
           Better,
  Doing Things Differently”
Types of Innovation
   Efficiency Innovation: Internally focused
    E volutionary   Innovation: Incremental
    Achievements
   Revolutionary    Innovation:     Externally
    focused
Seeds of Innovation

   Creative Thinking
   Strategic Thinking
   Transformational Thinking
Elements of Innovation

   Creativity
   Strategy
   Implementation
   Profitability
Process of Innovation
   Selecting Innovation Goals
   Gathering Information
   Clarifying the Problem
   Seeking Ideas and Stimuli from around the
    Organization
   Selecting Ideas Worth Exploring
   Developing an Innovation Road map
   Outlining the possible Plan
   Gaining Commitment
   Implementing the final Plan
“Great Ideas are not
  innovative unless
they are successfully
    Implemented”
Components of an Innovation
                     May never be developed into
                        marketable products
                             Invention


   Has no
Instantaneous   Scientific                                  Adopting
 commercial     Discovery                      Innovation   Invention
    value




                                Market

                       Buying or Ignoring the Innovation
The Practices of
  Entrepreneurship in a
        New Venture
 The need for market focus

 Financialforesight
 Building a top management team

 Where can I contribute

 The need for outside advice
Refine / Modify
                 Gain Commitment
Possible Solutions/                 Decision
    Proposals       Innovation
    Idea             Cycle         Experimental
 Development                         Action


Speculative                             Constructive
Exploration                               Review


                 Operational
    Routine         Cycle              Known
                                      Solutions
    Procedures
                                        Rules
Preparing for the
New Venture
Launch
Importance of recruiting and
motivating employees
   Establish procedures for hiring new
    employees
   Options - advertising, using a network of
    friends and business associates, and
    contracting with a personnel agency
   Selection – ability and commitment
   Be a role model for the employees
   Offer continuous training and promotion

       “People must realize their full potential”
Develop effective record
keeping and financial
controls (MIS)
 Tax planning
 Sales review

 Inventory control

 Performance appraisal

 Payment of government dues



    “Systems are the building blocks”
Accounting – accrual versus cash
   basis

   Accrual method            Cash method
Sales are accounted     Sales are not counted
when sales are made.    until cash is received.

Expenses are accounted Expenses are not
when they are actually counted until cash is
incurred               actually paid out




   “Projections may be deceptive”
Ratios can be used to assess
financial strengths and
weaknesses
  Liquidity ratios
       Current ratio
       Acid test ratio
   Activity ratios
       Average collection period
       Inventory turnover
   Leverage ratios
       Debt ratio
       Debt equity ratio
   Profitability ratios
       Net profit margin
       Return on investment

    “Ratios can be accounting
      jugglery”
Business is marketing


The early venture must have an
effective marketing plan because
marketing is “the engine that pulls the
entire train”



    Marketing is business
To effectively promote the
new venture
   Develop awareness of the product or
    service offered through publicity and
    advertising
        publicity is free advertising provided by a
         media outlet.
 Publicity introduces the company
 Advertising focuses on specific
  customers
        Ad agencies provide promotional
         services.
       
Avoid the “ Field of
Dreams.”

“If we build it, they will come.”–
  Field of Dreams

NEWS FLASH:  If you don’t
 promote it, they aren’t
 coming
Managing the
Growth
Growth is attitude
 Not  all new ventures grow rapidly
 Many continue to exist at a
  satisfying level of sales with little
  or no growth.
 Entrepreneur’s interest and
  market response to the product
  dictate future growth.
Strategic skills needed to
effectively manage the
growth
 Good records and financial controls
 Management of the inventory

 Human relations

 New products and services
  (innovation)
 Long term perspective of the venture
“An effective organization culture is
needed to meet the challenges of
business growth”

An owner should:
 Communicate

 Listen

 Delegate responsibility

 Provide feedback

 Train key employees
Long term Strategic Plan

 Restatement of the mission
 Long term goals and objectives

 Strategy formulation

 Strategic plan implementation

 Feedback and control
Customer
service/satisfaction
   Record and assess complaints and
    comments from customers
   Plan regular meeting with staff members to
    determine why the complaints are occurring
    and what solutions can be enacted
   Focus groups can be used to monitor and
    track customer satisfaction.
   Customer surveys enable the entrepreneur
    to standardize measured responses
    regarding service/satisfaction
Customer Relations

   The entrepreneur should have a
    certain acceptable expectation
    regarding service that, if not met,
    should involve some consideration of
    change. Entrepreneurs must be
    people who care about their
    customers and are willing to do
    whatever it takes to ensure favourable
    customer relations.
Expand the venture through:
   Expansion – horizontal/ vertical
   Diversification- related / unrelated
   Joint venture
   Acquisitions
   Mergers
   Leveraged buyouts
   Franchising
   Business process reengineering
   Global ancillarisation
Peter.F.Drucker’s tips for
growth-oriented enterprises
 The  need for market focus
 Financial foresight

 Building a top management team

 Where can I contribute?

 The need for outside advice

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Session -10

  • 2. Creative: Involving creation or invention; showing imagination and originality (Oxford Dictionary) Innovative: Introducing something new (Oxford Dictionary) Inventive: Making or Designing something new (Oxford Dictionary)
  • 3. Creativity  Creativity is the engine of invention and innovation  The essence of creativity is combining two or more ideas to arrive at an entirely new one  Creative ideas must add value
  • 4. Creative Environment (Triandis 1990)  Permits people to work in areas of their greatest interest.  Encourages employees to have broad contact with stimulating colleagues  Allows taking moderate risks  Tolerates some failures and non- conformity  Provides appropriate rewards and recognition
  • 5. Creative Person (Barron 1969)  Conceptual Fluency (i.e. being able to express ideas well and formulate the ideas as one proceeds)  The ability to produce a large number of ideas quickly  The ability to generate original and unusual ideas  The ability to separate source (who said it) from content (what was said) in evaluating information
  • 6. Creative Person (contd.)  The ability to stand out and be a little deviant from others  Interest in the problem one faces  Perseverance in following problems wherever they lead  Suspension of judgment and no early commitment  The willingness to spend time analyzing and exploring  A genuine regard for intellectual and cognitive matters
  • 7. Gains of Creativity  Produces greater quantities  Improves efficiency  Retain seeds  Provides Opportunities for combinations  Increase potential for better decisions  Reduces personal conflicts  Increases group ownership
  • 8. Innovation What is Innovation?  Specific Instrument of Entrepreneurship  Purposeful & Organized Search for Change  Analysis of Opportunities such Change might offer  New ways of delivering value to the customer
  • 9. Purpose of Innovation  Response to increased competitive pressure  Discontinuity  Profitability  Market Leadership
  • 10. Principles of Innovation  Innovation must be approached as a discipline  Innovation must be approached comprehensively  Innovation must include an organized, systematic and continual search for new opportunities
  • 11. Principles of Innovation (contd.)  Innovation must involve everyone in the organization  Innovation must be customer- centered
  • 12. “Innovation is – Doing Things Better, Doing Things Differently”
  • 13. Types of Innovation  Efficiency Innovation: Internally focused  E volutionary Innovation: Incremental Achievements  Revolutionary Innovation: Externally focused
  • 14. Seeds of Innovation  Creative Thinking  Strategic Thinking  Transformational Thinking
  • 15. Elements of Innovation  Creativity  Strategy  Implementation  Profitability
  • 16. Process of Innovation  Selecting Innovation Goals  Gathering Information  Clarifying the Problem  Seeking Ideas and Stimuli from around the Organization  Selecting Ideas Worth Exploring  Developing an Innovation Road map  Outlining the possible Plan  Gaining Commitment  Implementing the final Plan
  • 17. “Great Ideas are not innovative unless they are successfully Implemented”
  • 18. Components of an Innovation May never be developed into marketable products Invention Has no Instantaneous Scientific Adopting commercial Discovery Innovation Invention value Market Buying or Ignoring the Innovation
  • 19. The Practices of Entrepreneurship in a New Venture  The need for market focus  Financialforesight  Building a top management team  Where can I contribute  The need for outside advice
  • 20. Refine / Modify Gain Commitment Possible Solutions/ Decision Proposals Innovation Idea Cycle Experimental Development Action Speculative Constructive Exploration Review Operational Routine Cycle Known Solutions Procedures Rules
  • 21.
  • 22. Preparing for the New Venture Launch
  • 23. Importance of recruiting and motivating employees  Establish procedures for hiring new employees  Options - advertising, using a network of friends and business associates, and contracting with a personnel agency  Selection – ability and commitment  Be a role model for the employees  Offer continuous training and promotion “People must realize their full potential”
  • 24. Develop effective record keeping and financial controls (MIS)  Tax planning  Sales review  Inventory control  Performance appraisal  Payment of government dues “Systems are the building blocks”
  • 25. Accounting – accrual versus cash basis Accrual method Cash method Sales are accounted Sales are not counted when sales are made. until cash is received. Expenses are accounted Expenses are not when they are actually counted until cash is incurred actually paid out “Projections may be deceptive”
  • 26. Ratios can be used to assess financial strengths and weaknesses  Liquidity ratios  Current ratio  Acid test ratio  Activity ratios  Average collection period  Inventory turnover  Leverage ratios  Debt ratio  Debt equity ratio  Profitability ratios  Net profit margin  Return on investment “Ratios can be accounting jugglery”
  • 27. Business is marketing The early venture must have an effective marketing plan because marketing is “the engine that pulls the entire train” Marketing is business
  • 28. To effectively promote the new venture  Develop awareness of the product or service offered through publicity and advertising  publicity is free advertising provided by a media outlet.  Publicity introduces the company  Advertising focuses on specific customers  Ad agencies provide promotional services. 
  • 29. Avoid the “ Field of Dreams.” “If we build it, they will come.”– Field of Dreams NEWS FLASH: If you don’t promote it, they aren’t coming
  • 31. Growth is attitude  Not all new ventures grow rapidly  Many continue to exist at a satisfying level of sales with little or no growth.  Entrepreneur’s interest and market response to the product dictate future growth.
  • 32. Strategic skills needed to effectively manage the growth  Good records and financial controls  Management of the inventory  Human relations  New products and services (innovation)  Long term perspective of the venture
  • 33. “An effective organization culture is needed to meet the challenges of business growth” An owner should:  Communicate  Listen  Delegate responsibility  Provide feedback  Train key employees
  • 34. Long term Strategic Plan  Restatement of the mission  Long term goals and objectives  Strategy formulation  Strategic plan implementation  Feedback and control
  • 35. Customer service/satisfaction  Record and assess complaints and comments from customers  Plan regular meeting with staff members to determine why the complaints are occurring and what solutions can be enacted  Focus groups can be used to monitor and track customer satisfaction.  Customer surveys enable the entrepreneur to standardize measured responses regarding service/satisfaction
  • 36. Customer Relations  The entrepreneur should have a certain acceptable expectation regarding service that, if not met, should involve some consideration of change. Entrepreneurs must be people who care about their customers and are willing to do whatever it takes to ensure favourable customer relations.
  • 37. Expand the venture through:  Expansion – horizontal/ vertical  Diversification- related / unrelated  Joint venture  Acquisitions  Mergers  Leveraged buyouts  Franchising  Business process reengineering  Global ancillarisation
  • 38. Peter.F.Drucker’s tips for growth-oriented enterprises  The need for market focus  Financial foresight  Building a top management team  Where can I contribute?  The need for outside advice