We are now witnessing a trend in user behavior where user’s interactions with physical world and digital world overlap to create unique patterns of user experience in a collaborative world...

1. Connected
Devices
Collaborative
User Experience
www.novel-ebiz.com
Strategic Global User Experience Architecture and Design Series

2. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 2©
Connected DevicesCollaborative
User Experience
Designing for User Ecosystem:
Physical, Digital, and Collaborative Worlds
Addressing the next big thing in technology: Connected Devices
Definition

3. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 3©
Connected DevicesCollaborative
User Experience
"Cyberspace is not a place you go to but rather a layer
tightly integrated into the world around us"
- Institute For The Future
Definition

4. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 4©
Connected DevicesCollaborative
User Experience
We are now witnessing a trend in user behavior
where user’s interactions with physical world and digital
world overlap to create unique patterns of user experience
in a collaborative world
Definition

5. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 5©
Connected DevicesCollaborative
User Experience
What user experiences in
physical world is cross-
linked to digital world
creating an overlapping
space for collaborative user
experience
Key point:
Conceptual Diagram
Model Concept and Design: Sushmita Dutt
©

6. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 6©
Connected DevicesCollaborative
User Experience
While watching a news event on television, viewers are often
prompted to voice their opinion over the TV channel’s social
media account (Facebook, Twitter, etc.) causing a shift in user
experience from physical world to digital world and vice‐versa
where User Context remains the same.
User Context Example:

7. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 7©
Connected Devices:Collaborative
User Experience
Samsung devices work together, keeping user in sync with
user contexts…
Case:
Real World Example:

8. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 8©
Connected DevicesCollaborative
User Experience
Case:
Real World Example:

9. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 9©
Connected DevicesCollaborative
User Experience
Case:
Real World Example:

10. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 10©
Connected DevicesCollaborative
User Experience
Case:
Real World Example:

11. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 11©
Connected DevicesCollaborative
User Experience
Case:
Real World Example:

12. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 12©
Connected DevicesCollaborative
User Experience
Mirror the image
on mobile --------
Case:
Real World Example:

13. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 13©
Connected DevicesCollaborative
User Experience
Sync Samsung devices to
seamlessly share videos,
photos, music and more….
Case:
Real World Example:

14. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 14©
Extended ConnectivityCollaborative
User Experience
Beyond Devices
User gets connected to Multiple Technology Platforms on Single Sign-on
One Google Account for everything Google
Sign in to continue to Gmail Sign in to continue to YouTube
Case:

15. Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 15©
Connected TechnologiesCollaborative
User Experience
Advantages
Ease of Use and
Improved Productivity
User gets connected to
Multiple Technology Platforms
on Single Sign-on
With a combination of
technology, processes and
IT intelligence, connected
technologies deliver
Consistent User Experience

16. Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 16©
Connected TechnologiesCollaborative
User Experience
Technical Architecture and Conceptual Model

17. Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 2©
Connected TechnologiesCollaborative
User Experience
Technical Architecture and Conceptual Model

18. Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 17©
Connected TechnologiesCollaborative
User Experience
Technical Architecture and Conceptual Model
Platform One Environment
Registry Repository
Model Service Exec. Data
Mgmt. Mgmt. Mgmt. Mgmt.
Infrastructure Services
Service Bus
Platform Two Environment
Users
Transactions
Collaborations
Processes
Software System
UserInterface
UserServices
Business
Resources
ServiceBus
Vertical Integration
Users
Transactions
Collaborations
Processes
Software System
UserInterface
UserServices
Business
Resources
ServiceBus
Vertical Integration

19. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 18©
Connected TechnologiesCollaborative
User Experience
Are you in sync with your user needs
for Connected Technologies?

20. An electronic account
dominated in a currency,
held on a mobile phone that
can be used to store, and
transfer value.
Author: Sushmita Dutt, Novel-eBiz Presentation: 4/4/ 2014 19©
Connected TechnologiesCollaborative
User Experience
With a combination of technology, processes and IT intelligence, collaborative User
Experience delivers consistent and productive user experience with ease of use across
multiple technology devices and platforms.
Profile:
• Associate Director, Technology
Novel-eBiz
• Information Architect:
CareFirst BlueCross BlueShield
• Information Architect:
SAP America
• Software Developer for Testing
Microsoft
• M.S. Information Systems
• M.A. Communications
• Workshop: PET in HCI
Author: Sushmita Dutt
Consultant , User Experience and
Information Architecture for Web,
Mobile and Hybrid Technology
Platforms.
sushmitadutt@novel-ebiz.com