The Future of Human Technology Interaction
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Slides from a talk by Guthrie Weinschenk at the Internet User Experience conference 2017
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The Future of Human Technology Interaction
- 3. For Technology: What is the role of the human? What is the role of the machine? THE BIG QUESTION:
- 4. THE FAR PAST(in a galaxy not too far away)
- 6. Punch cards in commercial computers -- 1960 1. Before or After?
- 7. First use of punch cards in a commercial computer: 1952 in the IBM 701 Before
- 9. First commercial computer screens -- 1975 2. Before or After?
- 10. First commercial computer screens – 1969 Datapoint 3300 Before
- 11. In The Far Past: Question: What’s the goal of the human/computer interaction? Answer: Just to get the data processed.
- 12. Machine Role: Do the task more efficiently than the human. Human Role: Use the machine. In The Far Past:
- 14. First Graphical User Interface (GUI) -- 1977 3. Before or After?
- 15. First commercial GUI – 1981 Xerox Star After
- 19. The goal was to bring a physical world into a digital space. THE BIG POINT:
- 23. In The Kinda Far Past: Question: What’s the goal of the human/computer interaction? Answer: Mimic the physical world and make it user friendly.
- 24. THE NEAR PAST
- 25. First commercial internet website -- 1989 4. Before or After?
- 26. First commercial internet website – GNN, 1993 (Global Network Navigator) After
- 27. Notice the VR!
- 33. THE PRESENT
- 34. In The Present: Question: What’s the goal of the human/computer interaction? Answer: Let people communicate and compute from anywhere; anytime.
- 35. Machine Role: Facilitate communication. Human Role: Communicate (the machine/device is irrelevant). In The Present:
- 36. THE FUTURE(here’s what’s coming next)
- 40. The new goal is to bring a virtual world into a physical space. THE BIG POINT:
- 48. First mass market VR system --- 2008 5. Before or After?
- 49. First mass market VR system – 1994 Sega VR Before
- 53. When We Don’t “Let Go” Of The Computer We Make Confused UX Decisions Because Of Old Mental Models
- 55. We Expect Human Interactions
- 57. Macro Micro
- 58. But How Do You Get A Machine To Think And Interact Like A Human?
- 65. Robots
- 68. Question: What kind of relationships do we want to have with machines?
- 71. We WILL Have Relationships With Robots
- 72. We WILL Have Relationships With: BROBOTS
- 73. In The Future: Question: What’s the goal of the human/computer interaction? Answer: Facilitate relationships with machines? Interact with them like humans?
- 74. Role of Machine: Friend? Assistant? Sentient Being? Role of Human: ?????? In The Future:
- 75. Let’s get practical: People crave connection. Products with human connections and relationships will be the winners.
- 76. Don’t just design the macro. Pay attention to micro interaction relationship moments. Let’s get practical:
- 77. Start thinking – how will you design without a screen? Let’s get practical:
- 78. What’s your (next or first) robot, VR, AR, or IoT product? Let’s get practical:
- 79. What future are you going to create? Your Challenge:
- 80. “The true sign of intelligence is not knowledge, but imagination.” -- Albert Einstein
- 81. THANK YOU! The Team W, Inc. 847-909-5946 www.theteamw.com Instagram: @theteamw info@theteamw.com
Hinweis der Redaktion
- Start with opening story Before we talk about the future we need to look at the past, because this is a story
- Can send and receive messages wirelessly over the air; instantly creates localized mesh networks Does not need a power source, can be run 100% off the grid by renewable energy Can last for years with minimal upkeep Cheap, affordable, and recently featured on a major TV show
- Before in the far far past, there were a few people talking about human factors, a few talking about the “man/machine interface” We weren’t even thinking about the interaction with the computer But most part, you were happy if you used the machine and it gave you the answer Most users were computer scientists, no one in an office used a computer Then with GUI, regular people were using computers, so we start to care about the human computer interactions We tried to create a “window” into a computer (get it) We start using the term usability
- If we go back to when we first started interacting with computers, HOLE PUNCHES where how you talked to a computer
- Quiz! Lets see how everyone does When was the first time they were introduced?
- If we go back to when we first started interacting with computers, HOLE PUNCHES where how you talked to a computer
- There were a few people talking about human factors, a few talking about the “man/machine interface” We weren’t even thinking about the interaction with the computer But most part, you were happy if you used the machine and it gave you the answer Most users were computer scientists, no one in an office used a computer
- Drag and drop story: PARC (Palo Alto Research Center), division of Xerox Before mice they were figuring out these cool questions, how do we do with computers So they brought kids into the office with lots of toys, just observed them to understand how they interact with real objects (sound like app design today?) no Kids drag heavy objects, and that’s how the thought of drag and drop (then they came up with the mouse)
- Now we’ve invented GUI, so things switch More regular people are using computers Things started to get really complicated.
- So we try make helpers! Then the fail (poor clippy)
- There were actually a whole suit of helpers (remember these?) They were annoying because people don’t want help until they ask for help
- Before in the far far past, there were a few people talking about human factors, a few talking about the “man/machine interface” We weren’t even thinking about the interaction with the computer But most part, you were happy if you used the machine and it gave you the answer Most users were computer scientists, no one in an office used a computer Then with GUI, regular people were using computers, so we start to care about the human computer interactions We tried to create a “window” into a computer (get it) We start using the term usability
- Skeuomorphism! Controls look like controls in the physical world
- Tough to translate physical to virtual We create this complicated thing, menu’s, panes, navigation. How to navigate people through, and it’s not easy Now there are people whose job it is to figure out human/computer interaction
- What most of you know as user experience, or usability (though the term user experience wasn’t really around at this time yet)
- There was military stuff before
- THE INTERNET!!!
- All the information in the world
- All the news at our fingers
- We can buy anything whenver
- But comes with it’s own interface design issues
- Amazon Echo, no typing, no mice, just talk
- Siri
- Hello Google
- It’s already started, we’ve been checking barcodes with our phones in stores for years now
- Project Jacquard (based on the jacquard loom), between Google and Levi
- Project Soli, sonar picks up your hand movements We won’t even need to touch anything soon
- Project Soli, sonar picks up your hand movements We won’t even need to touch anything soon
- Mixed Reality The magic leap, $1.4 billion in investment, they don’t even have a product Also VR (see videos) When will these large clunky devices be a simple chip that communicates directly with our visual cortex?
- Mixed Reality The magic leap, $1.4 billion in investment, they don’t even have a product Also VR (see videos) When will these large clunky devices be a simple chip that communicates directly with our visual cortex?
- The internet of things! So machines are starting to talk to each other, and won’t interact with them at all But sometimes we get confused, and we make weird hybrids, like this smart fridge We have to be willing to let go of the computer
- Exercise: If I walk up to someone and say hi, and look at the ceiling, that’s NOT okay There are rules (unconscious) that dictate our behavior and what we say and how we interact with humans We’re expecting machines and tech to play by those human rules One way to analyze a system is by their error messages: (then show examples)
- What is a Refrigerator Manger? Am I the refrigerator manager? Is the fridge the manager
- Exercise: If I walk up to someone and say hi, and look at the ceiling, that’s NOT okay There are rules (unconscious) that dictate our behavior and what we say and how we interact with humans We’re expecting machines and tech to play by those human rules One way to analyze a system is by their error messages: (then show examples)
- It’s as though I walk up to you, and ask for a #, and you give it, and you give it to me with dashes, and I toss it away It KNOWS it’s a phone number, and it KNOWS there are dashes…
- As designers and programmers, there is so much focus on macro moments But micro moments are important too. “Little conversations” that’s what’s your having. That moment, that micromoment, when they are about to take an action is so critical
- Exercise: If I walk up to someone and say hi, and look at the ceiling, that’s NOT okay There are rules (unconscious) that dictate our behavior and what we say and how we interact with humans We’re expecting machines and tech to play by those human rules One way to analyze a system is by their error messages: (then show examples)
- What is this? Is this a cat? If you use endless if/else else if loops, you have to account for a lot
- But this is a cat too. Looks nothing like the other cat
- Talk a lot about deep learning and neural networks
- These are all cats. Look so different though! So make the “program brain” (neural network) learn the best algorythms by feeding it endless pictures of cats
- This talk is great
- Driverless cars We are going to teach machines to think like humans But will people be comfortable with these human-like machines? Research by Adam Waytz: if you give machines human like qualities (like cars), it increases the amount of trust humans have with the machine Give the car a name. Have the car talk in a human like voice. They trusted the decisions the car was making more So even if there is little interaction, there still is an interaction even if it’s just trust
- Lets Talk About Robots
- Industrial Robots have gotten very sophisticated, and we’re very used to them Tesla factory here But it’s changing fast, and now they won’t just be in factories
- They move! Our interactions change Don’t you feel bad when they kick the robot?
- Lets Talk About Robots
- This is blabdroid Lets show you what blabdroid does
- The designers of blabdroid made him small and out of cardboard on purpose. And purposely made him talk like a little boy, and not like a boy or a robot These characteristics made people more likely to talk to the robot Notice all the bangs and bumps he has? The more he got banged up, the more people opened up to him We have to deside what are we trying to do with the machines we are interacting with
- Especially with the elderly In many countires, especially japan, there is a large elderly population and there aren’t enough nurses to take care of them So they’ve started using robots to fill those gaps
- This is a robotic seal, he’s soft and makes cooing sounds. People love him. Note that when people stroke a soft robot like this, it releases oxytocin in the human so they bond with the robot (it does not YET release oxytocin in the robot…) Oxytocin is the bonding neurotransmitter
- This is what we, as designers and creators, have to decide and design. This is our challenge. We are the ones making these decisions Things are different when it crosses over into the relationship sphere, what do we want?
- Exercise: You’ve been promoted to lead the new division at the largest company on earth They want to make this a success so they’ve told you that your funding is unlimited, they just want a hit product from one of the above options And don’t worry about too many technical challenges (that’s what the minion engineers are for) What kind of product would you design? What would it do? You need to develop the new robot of the future Describe the product