1. PRACTICAL SUGGETIONS FOR SUCCESSFUL
CUSTOMER – PERSONNEL RELATIONS
 Greet every customer
promptly and pleasantly. Do
not wait for customers to
greet you or speak to you
first.
 Be sincerely interested in
your customers and show it.
 listen attentively to your
customers and let them finish
what they are trying to say
before you say anything. Do
not interrupt them.
 Always say ‘ Will you ?” and
not ‘ You must ‘ or ‘ You have
to “

2. PRACTICAL SUGGETIONS FOR SUCCESSFUL
CUSTOMER – PERSONNEL RELATIONS
 Remember to use ‘ please “ and ‘ Thank you ‘ all the time.
They cost nothing but mean a great deal to your
customers.
 Remember your customers’ names and address them
politely e.g. “ Good morning, Mr. Smith ! “ . This technique
make them feel welcome and that they belong to the
place. If you don’t know their names, always address
them by “ Sir “ or “ Ma’am “ . Never call them “ Eh!”.
 Be thoughtful and considerate towards your customers.
 Be friendly and helpful all the time
 Be courteous and cordial

3. PRACTICAL SUGGETIONS FOR SUCCESSFUL
CUSTOMER – PERSONNEL RELATIONS
 Be generous in praise and avoid criticizing any of your
customers.
 Be loyal to your customers
 Respect the fact that your customers have emotions and
can get hurt just as easily as you can
 Do not betray any confidential information from your
customers
 Be alert to give service to all your customers
 Do not be over sensitive and take yourself too seriously
 Above all, do not be a hypocrite !