SIPOC and Process Flow Map of Putting Exercise

1. Filename: p-map sample putting.vsd Page: SIPOC Sample Created by: Bob Hubbard on 6/14/2006 Modified last on 8/12/2011 at 10:08
SIPOC Diagram: Putting Improvement Project
Process Owner: Hootie Blowfisch, Chairman of the Board, Green Tee Golf Club
Process Success Metric: OFD=1 golf ball putted on the surface of the golf green. Defect=OFD comes to rest more than 12 inches from the center of the hole.
SIPOC
Suppliers Inputs Process Outputs Customers
List Suppliers List Inputs List Outputs List Customers
Class Instructor(s) Golf equipment (Balls, Output 1 Chairman Blowfisch
clubs, tees, etc.) Output 2
Marking and Output 3 Other Customers
measuring tools (tape
measures, stickers,
chalk, etc.)
Chairman Blowfisch Project Scope
Elements
Success Criteria
Subject Matter Experts ?
(SMEs) Subject Matter
Opines (SMO)
Anyone who is putting ?
and generating data
USGA/PGA Websites ?
Area of project focus
High Level Process
1. 2. 3. 4. 5. 6.
Locate my golf Mark & clean Replace my Look at the Adjust my If the putt
ball on the my ball while ball on green hole, or my stance over goes in, record
putting green. waiting to and line up my target, and the ball and hit my score, if
putt. putt. take 2 practice the putt. not, return to
putts. step 1.
Document Owner: Bob Hubbard
© 2010 AT&T Intellectual Property.
Last Updated: 8/12/2011 10:08 All rights reserved.
Updated by: Bob Hubbard

2. Filename: p-map sample putting.vsd Page: P-Map As Is-Sample Created by: Bob Hubbard on 6/14/2006 Modified last on 8/12/2011 at 10:08
“As Is” P-Map: Putting Improvement Project IT Six Sigma
Process Owner: Hootie Blowfisch, Chairman of the Board, Green Tee Golf Club Green Belt Training
Process Success Metric: OFD=1 golf ball putted on the surface of the golf green. Defect=OFD comes to rest more than 12 inches from the center of the hole.
Locate golf
Mark my ball’s
See ball go onto Identify my golf
START
ball.
Hit approach shot. position on the
golf green. ball.
green.
Prepare to putt.
Watch other Evaluate factors On my turn,
Clean my golf
Pick up golfer’s putts that might replace the ball
ball, if
my golf ball. while awaiting influence the in its previous
necessary.
my turn to putt. putt. location.
Take a position
Step up to Decide where Look at the hole,
to putt.
Look at the hole, Decide how hard
(address) (what direction) or the target
or my target. to putt the ball.
the ball. to putt the ball. again.
Putting the ball.
Watch the ball’s Observe factors Did the
No
Putt the ball. progress toward influencing the ball go in
the hole. putt. the hole?
Yes
Leaving the
Record number of
green.
Remove the ball Proceed to next
from the hole.
strokes on my
hole. END
scorecard.
Document Owner: Bob Hubbard
© 2010 AT&T Intellectual Property.
Last Updated: 8/12/2011 10:08 All rights reserved.
Updated by: Bob Hubbard

3. Filename: p-map sample putting.vsd Page: P-Map 2B Sample Created by: Bob Hubbard on 6/14/2006 Modified last on 8/12/2011 at 10:08
“To-Be” P-Map: Putting Improvement Project IT Six Sigma
Process Owner: Hootie Blowfisch, Chairman of the Board, Green Tee Golf Club Green Belt Training
Process Success Metric: OFD=1 golf ball putted on the surface of the golf green. Defect=OFD comes to rest more than 12 inches from the center of the hole.
Locate golf
See ball go onto
START
ball.
Hit approach shot.
golf green.
Prepare to putt.
Take a position
to putt.
Putting the ball.
Did the
No
ball go in
the hole?
Yes
Locate golf
Record number of
ball.
Remove the ball Proceed to next
from the hole.
strokes on my
hole. END
scorecard.
Document Owner: Bob Hubbard
© 2010 AT&T Intellectual Property.
Last Updated: 8/12/2011 10:08 All rights reserved.
Updated by: Bob Hubbard