An overview of how governments in countries are advancing in their digital transformation.

1. Digital transformation in other
countries’ governments
10 Nov 2015
@BeDigitalG
#digitalbelgium
http://bedigitalg.github.io

2. Vision
bring together civil servants
to enhance knowledge sharing & serendipity
for all things digital

3. Why?

4. Why?
In Belgium, do you actually
have inter-agency
conversations about data?
February 2015

5. Why?
Uhm… No
February 2015

6. Why?
Uhm… No
(idea).
February 2015

7. Why?
A month later in Brussels

8. But!
There were civil servants and employees
from other agencies present!

9. http://www.digitalbelgium.be

10. 5 major priorities for 2020

11. 5 major priorities for 2020

12. Vision
bring together civil servants & other people
to enhance knowledge sharing & serendipity
for all things digital

13. INNOVATION USUALLY COMES
FROM THE OUTSIDE

14. So, digital transformation in
other countries’ governments?

15. http://dupress.com/articles/digital-
transformation-in-government-infographic/

16. United Kingdom
• Government Digital Service (GDS)
Mike Bracken: visionary!
• GaaP: Government as a Platform
https://youtu.be/ZzPU6Pdw05s
• Redesigned https://www.gov.uk , e.g. this tool
• They blog and tweet!
https://gds.blog.gov.uk/
“For me, it’s a no brainer, brilliant to do online
rather than on paper.” – User feedback

18. United States of America
• Healthcare.org failure (1 Oct 2013)
– “Throwing more money at enterprise software
wasn’t a defensible strategy in the long run” - BB
• Recruited Silicon Valley people to solve it
• Started two movements on federal level:
– 18F (ships culture/geeks)
– USDS (ships confidence/suits)
• Code for America? Code for America!
– Non-profit, works with local governments

20. https://www.whitehouse.gov/digital/united-
states-digital-service

21. 18F vs USDS
“a two-pronged, top-down-and-bottom-up
approach is the only way to unstick the world we
find ourselves in today (USDS) while simultaneously
bringing about the world we want to live in
tomorrow (18F)” – Ben Balter
18F works in the open: they blog & tweet and open
source their code on https://github.com/18F
Check the 18F Guides:
https://pages.18f.gov/guides/
Micro purchases

23. https://github.com/18F/analytics.usa.gov
https://18f.gsa.gov/2015/03/19/how-we-built-
analytics-usa-gov/

24. France
• République Numérique
https://www.republique-numerique.fr/
• No blog?
• It’s in French 

26. The Netherlands
• Ambtenaar 2.0
• Very active civil servants on Twitter
• Both local and national
(and Neelie Kroes on EU level in previous
legislation)

27. 10 elements for a successful digital
service
1. Embedded in the
organisation
2. Political cover
3. A project plan
4. Impact on personnel
5. Space to experiment
1. Passion in the group
2. Work with
stakeholders
3. Short feedback loop
4. Expectation
management
5. Work with IT and with
content
http://kinggemeenten.nl/sites/king/files/0989.00.012%20s
amenvatting%2010%20succesfactoren_interactive.pdf

29. Denmark

32. Digital transformation is the
biggest change in business since
the industrial revolution

33. THE MOST IMPORTANT ASSET IN YOUR
DIGITAL TRANSFORMATION IS NOT
TECHNOLOGY, IT’S PEOPLE

34. Recruitment
Age is just a number
Should be top HR priority for 2016
You need both visionaries and executors.
Start measuring digital expertise in every new
job interview you organize, no matter the
vacancy.
https://medium.com/@dadovanpeteghem/the
-war-for-digital-talent-the-game-is-on-
c044666168b7

35. Next?
Thu 19 November 2015 – How do Silicon Valley
startups work?
Blog about this (Medium.com, Twitter, LinkedIn,
Facebook, …)
Grow the organising team & scale