Is your inventory tracking system aligned with your e-commerce platform? Are you having trouble reconciling your payments? Learn how to remove inventory and payment processing roadblocks and discover a seamless path to growth.

1. withum.com
6 WAYS TO ACCELERATE YOUR
MULTICHANNEL GROWTH
Thursday, July 21st, 2022

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Agenda
Team Introduction
Why Are You Here:
Introduction to
ECommerce Models
How Withum and
MerchantE Can Help
Q&A
Today’s Presenters
• Christina Barea – Business Development
• Wendy Lin – Consultant
• Melanie Saunders – Consultant
• Trishell Kallenbach – Sales Engineer

3. withum.com 3
Maturity
Emerging Sophisticated
Insight

4. withum.com
Single, Multi, and Omni Channel Commerce
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Multi-Channel Commerce
- Multiple touch-points
- Online and offline channels
- Inconsistent customer experience
Omni-Channel Commerce
- Multiple touch-points
- Consistent customer experience
- Up-sell and cross-sell opportunities
- Brand loyalty
Single Channel Commerce
- Single touch-point
- Limited brand visibility

5. withum.com
Payment Experience: Single vs. Multi-Channel
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Customer Channel Payment
In-Store
• Face-to-face
• EMV and Card Swipe
Online Payments
• E-Commerce Payments
• Customer Portal/My Account
• Recurring/Auto Payments
• Pay by Link

6. withum.com
Payment Integration: Common Challenges
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Customer Channel Payment
• Lack of an integrated ERP system like
NetSuite to manage the multi-channel
payment processes
• Payment processing activities could be
caught in silos, where a lack of
communication or visibility leads to
manual work or duplication of efforts
• Manual recurring billing management
• Limitation in accepting foreign
currency transactions
• Limitation in accepting specific types
of payments

7. withum.com
Payment Integration: Success Factors
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Customer Channel Payment
• Quick and easy setup
• Ease of use for customers
and business
• Affordable and flexible
pricing
• Scalable to support business
growth
• Visibility and control over
the payment process
• Flexible to work with the
business ERP system

8. withum.com
DEMO
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9. withum.com
How Can We Help?
• Process Optimization
• Customer Journey
• Technology Integration for Real-Time Reporting
• Tech Assessments – Current State vs Future State
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10. withum.com
THANK YOU!
QUESTIONS?